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#21 know

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Posted 21 May 2008 - 12:37 PM

OK,

HERE IS THE FIX
DO EVERYTHING carefully.

it took me hours of mucking around to find the solutions but now all is working beautifully.
---------------------------------------------
all this was found between two articles: plus loads of emails with Mat at support
http://blogs.msdn.co.../04/739820.aspx
http://forums.whirlp...cfm/905489.html
---------------------------------------------
---------------FIRST-----------------------
Download the SubInACL tool
and install it. By default it will install to c:\Program Files\Windows Resource Kits\Tools

Grab the following file from here
Run the file AFTER installing the subinACL tool
or if you would rather manually create the file you can... see below

Go to the Start menu, choose Run, type cmd and click OK

Type notepad reset.cmd and click yes to create a new file named reset.cmd
Copy and paste the following contents into reset.cmd and then save and close it.
OR

cd /d "%programfiles%\Windows Resource Kits\Tools"
subinacl /subkeyreg HKEY_LOCAL_MACHINE /grant=administrators=f /grant=system=f
subinacl /subkeyreg HKEY_CURRENT_USER /grant=administrators=f /grant=system=f
subinacl /subkeyreg HKEY_CLASSES_ROOT /grant=administrators=f /grant=system=f
subinacl /subdirectories %SystemDrive% /grant=administrators=f /grant=system=f
subinacl /subdirectories %windir%\*.* /grant=administrators=f /grant=system=f

Run the reset.cmd file just created or downloaded.
This tool will take several minutes to run - be patient - took me 5 minutes i think it was.

Next restart the machine.

You will notice a whole lot of programs and windows services that dont want to start properly. network icons and network listings will be down etc.
Dont worry they will revert after the next step
------------------------
---------- Step 2 ---------
next do the following (copied from the second link i gave at the start)

>>Right click "Computer"
>>Click "Manage"
>>Under the "System Tools" section, Double click "Local Users and Groups"
>>Click "Groups"
>>Right click "Administrators"
>>Click "Add to group..."
>>Click "Add"
>>Click "Advanced"
>>Click "Find Now"
>>Double click "Local Service"
>>Click "Ok"
>>Repeat to add "Network Service"
>>Click "OK"
>>"NT Authority\Local Service" and "NT Authority\Network Service" should show up in the list now
>>Click "OK"
>>Close Computer Management and reboot.
--------------------------------------------------------
Done.
just for safe measure, re-install smartftp and restart again.
you will now have complete functionality of vista, plus some other issue to do with vista and service pack 1 will be gone... or atleast they were for me.
i had problem with windows update service pausing my computer every 10-15 seconds... seems to have fixed that as well.

Sweet... good to get that sorted.... now can ftp finally.
:huh:
have fun.


No thanks. ;) Too much stuffing around just to install this... but kudos for posting the fix

#22 jcmurphy

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Posted 21 May 2008 - 10:41 PM

No thanks. Too much stuffing around just to install this... but kudos for posting the fix


Just for your info, the registry fix in the above is actually nothing to do with SmartFtp.
the problem is actually in the vista install.
so you could be having other issues as well that you arent aware of, or havnt hit yet.
i would recommend doing it anyway. I had problems with my windows update service slowing down my machine, plus other abnormalities, since doing the registry fix with the subinacl utility, they have gone.
so you could think of the error in smartftp as being an identifier of an underlying issue in vista.

no worries about the fix, just glad to help!

#23 know

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Posted 22 May 2008 - 01:46 AM

Just for your info, the registry fix in the above is actually nothing to do with SmartFtp.
the problem is actually in the vista install.
so you could be having other issues as well that you arent aware of, or havnt hit yet.
i would recommend doing it anyway. I had problems with my windows update service slowing down my machine, plus other abnormalities, since doing the registry fix with the subinacl utility, they have gone.
so you could think of the error in smartftp as being an identifier of an underlying issue in vista.

no worries about the fix, just glad to help!


I just installed an older version (2.5.1005.1) and it installs and works perfectly. I have never encountered any problems installing or running any other program before. Perhaps though we share the same error, the root cause differs.

#24 mb

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Posted 27 May 2008 - 05:55 AM

One of our users contacted Microsoft regarding this problem and here is their answer:

The issue can be caused by the security programs installed on the computer or the incorrect permission settings. Let's perform the following steps to check the results:

Step 1: Disable firewalls, antivirus or other Internet browser programs
=====================================================
The following programs can affect Windows Vista SP1 installation and I suggest we disable or even uninstall them:

CA Internet Suite Firewall
Bitdefender
Norton Internet Security
Freedom Firewall

ZoneAlarm Firewall
Download Accelerator
GetRight
Browser Blaster

BitTorrent
eMule

If you have any other similar programs, please also temporarily disable or uninstall it to test the issue. Please understand that we are disabling these programs only for the purpose of troubleshooting and we can re-enable these programs after we finish troubleshooting.

To protect the computer during the troubleshoot process, I suggest turning on the Windows Firewall. Here are the detailed steps to do so:

Windows Firewall
----------------
1. Click the Start Button, in "Start Search", type "firewall.cpl" (without quotes) then press enter. This will generate the Windows Firewall application.
2. In the Windows Firewall window, Click "Turn Windows Firewall on or off" from the left panel. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
3. Select "On (recommended)", and then click OK.
After that, please check if Windows Vista SP1 can be successfully installed. If the issue persists, please use the following steps to check the permissions:

Step 2: Reset the permissions
=========================
1. Please download the subinacl.msi file from the following link and save the installation patch on the Desktop:

http://www.microsoft...finityDownloads

2. Please go to the Desktop and double click the downloaded file.
3. Please select the C:\Windows\System32 folder as the Destination Folder during the installation. Later we will use this tool to reset the permission settings on the current machine.

Note: If UAC (User Account Control) window is prompted for permission to continue, please click "Continue".

4. Click "Start". In the Start Search bar, type: "notepad" (without quotes) and press Enter.
5. Copy the following commands and then paste them into the opened Notepad window:

@echo off

subinacl /subkeyreg HKEY_LOCAL_MACHINE /grant=administrators=f
subinacl /subkeyreg HKEY_CURRENT_USER /grant=administrators=f
subinacl /subkeyreg HKEY_CLASSES_ROOT /grant=administrators=f
subinacl /subdirectories %SystemDrive% /grant=administrators=f

subinacl /subkeyreg HKEY_LOCAL_MACHINE /grant=system=f
subinacl /subkeyreg HKEY_CURRENT_USER /grant=system=f
subinacl /subkeyreg HKEY_CLASSES_ROOT /grant=system=f
subinacl /subdirectories %SystemDrive% /grant=system=f

@Echo =========================
@Echo Finished.
@Echo =========================
@pause

6. After pasting the above commands, please close the Notepad window. Choose Save when you are prompted to save the file. Type "reset.bat" as the file name and choose Desktop from the left panel as the save location.
7. Refer to the Desktop and right click the reset.bat file, then choose "Run as administrator."
8. You will see a DOS-like window processing.

NOTE: It may take several minutes. When it is finished, you will be prompted with the message: "Finished, press any key to continue".

#25 xmenfile

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Posted 27 May 2008 - 11:58 AM

I am having similar error, i upgraded it to 3.0.1016.13 and now i can't upload or download it. I searched and reinstalled new version and restarted windows couple times but still not fix. any suggestion?

#26 mb

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Posted 27 May 2008 - 08:22 PM

The fixes are above. My recommendation is to reinstall Windows.

#27 Arion

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Posted 31 May 2008 - 03:50 AM

mb, I don't know if it's only for me, but after installing your patch, my MSN doesn't connect anymore,
the sound stopped working, network problems, windows explorer problems, etc etc..
I think it's because it mess with some registers that should not mess..

I would reinstall my Windows Vista 32bits anyway, so doesn't matter that much ;)

#28 jcmurphy

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Posted 25 June 2008 - 10:17 AM

Hi guys.

just read the posts.
and all i can say is that i did what i said in may when ever the date was and my system is working fine.
arion, i had the same issues with the network etc, then i found the bit about the network service etc.
after i did that bit, everything worked and no probs since.

but hey, i just couldnt be bothered to re-install everything as i had so much to backup etc.....
so if you want to re-install everything thats your choice, and probably the better one if it is possible.

Mine is working fine and the verison of Smartftp is working great, a lot better than the verison 2.

have fun....

#29 mb

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Posted 08 July 2008 - 02:51 AM

The latest version of SmartFTP includes a workaround for the Windows Vista registry permission problem:
http://www.smartftp.com/download

While this solves all the problems related with SmartFTP it does not fix the underlying registry permission problem. To fix this problem contact Microsoft Support or follow the instructions at the following post: http://www.smartftp....s...ost&p=47591
It is important to note that this problem has not been caused by SmartFTP and existed before you installed SmartFTP.

Regards,
Mat
SmartFTP