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multipart 99%

Posted by laetilodie on 15 April 2010 - 12:44 PM

Sometimes when I download using the multipart ( 4 parts ) download hangs at 98% or 99% and the only way to end this is to stop the download and resume for it to finish.

Post the system information from the menu: Help->About "System Information" dialog.

Then please provide detailed instructions on how to reproduce the problem.

Thank you.

Same problem with my two computers
I will try to reproduce with a free ftp.

+- System -----------------------------
Microsoft Windows Vista Ultimate Edition
Service Pack 2 (Build 6002)

CPU Speed : 2651 MHz
Total Memory : 8188 MB
Free Memory : 5426 MB

+- SmartFTP ---------------------------
Version : 4.0.1097.0
Time Stamp : 2010-04-13 01:18:23
Platform : x64
Id : 400124602
Maintenance : 2011-04-14
Days in use : 13

+- Language ---------------------------

+- Internet Explorer ------------------
Version : 8.0.6001.18904

+- Winsock ----------------------------
Winsock : 2.2

+- System -----------------------------
Microsoft Windows XP Professional
Service Pack 3 (Build 2600)

CPU Speed : 2132 MHz
Total Memory : 819 MB
Free Memory : 476 MB

+- SmartFTP ---------------------------
Version : 4.0.1097.0
Time Stamp : 2010-04-13 01:18:23
Platform : x86
Id : 400124602
Maintenance : 2011-04-14
Days in use : 14

+- Language ---------------------------

+- Internet Explorer ------------------
Version : 8.0.6001.18702

+- Winsock ----------------------------
Winsock : 2.2

Thank you. Please provide step by step instructions (with as few steps as possible) on how to reproduce it.

It's difficult to reproduce but with this free ftp I have another problem, which crashed SmartFTP each test.

Multipart 4
Vista 64

Signature du problème :
Nom d’événement de problème: APPCRASH
Nom de l’application: SmartFTP.exe
Version de l’application: 4.0.1097.0
Horodatage de l'application: 4bc3b32d
Nom du module par défaut: SmartFTP.exe
Version du module par défaut: 4.0.1097.0
Horodateur du module par défaut: 4bc3b32d
Code de l’exception: 40000015
Décalage de l’exception: 0000000000716d45
Version du système: 6.0.6002.
Identificateur de paramètres régionaux: 1036
Information supplémentaire n° 1: 6e46
Information supplémentaire n° 2: 493f6d08040fff303156e66a746a1218
Information supplémentaire n° 3: 002c
Information supplémentaire n° 4: a892b9a5727a96a0f5e538dd5dd4652d

Updating status to: Awaiting Feedback

Unfortunately I cannot reproduce it with the server you have provided. Can you provide a crash dump?


I can no longer reproduce the crash.

I remember the crash appeared when I enabled the option to close at the end of SmartFTP download.

I can reproduce the crash, it append when smartftp close the window after 10s at the end of the download ( 4 multipart and ssh ).
If i close manually smartftp there is no problem.
This is a link to download the dump.


For the problem with a stop at 99% in multipart downloading I continue my investigation.

How many remote browser are open before SmartFTP is closed? Does it also happen if no remote browser is open?
Then does it happen if you do a non multipart transfer of 1 file? Does it matter whether the protocol is SFTP or FTP?

If i do a non multipart transfert it doesn't happen.
Only One remote browser, only with vista64 and only if i select quit smartftp after transfer.
Protocol is SFTP.

Updating status to: Fixed
Issue fixed in: 4.0.1100.0

Install the latest version: http://www.smartftp.com/download

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