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Focus change crashes SmartFTP if files are uploading

Posted by intro on 21 July 2009 - 02:02 PM

When I upload files from local browser to sftp server and change SmartFTP focus then it crashes. For example ... put files to upload, minimalize SmartFTP and during restore window it crashes.

I use latest version (at this day: 3.0.1035.0

BTW ... It seems it happens with new themes?

Updating status to: Cannot Reproduce

1. Fill in the system information
2. what theme are you using?

I used scenic during crashes occurs.

Later I found that sometimes it can crash even on other themes (eg. office 2005) and during focusing SmartFTP.


+- System -----------------------------
Microsoft Windows Vista Business Edition
Service Pack 2 (Build 6002)

CPU Speed : 2194 MHz
Total Memory : 2047 MB
Free Memory : 1445 MB

+- SmartFTP ---------------------------
Version : 3.0.1035.0
Time Stamp : 2009-07-17 12:53:42
Platform : x86
Id : 400034457
Days in use : 186

+- Application DLL --------------------
sfFTPLib.dll : 1.5.19.1
sfFavorites.dll : 1.0.31.0
sfFavoritesShellExtension.dll : 2.0.8.0
sfTransferQueue.dll : 1.0.28.0
sfFTPShellExtension.dll : 1.0.26.0
SmartFTPPS.dll : 3.0.1035.0

+- Language ---------------------------
en-US

+- Internet Explorer ------------------
Version : 8.0.6001.18783

+- Winsock ----------------------------
Winsock : 2.2

Updating version to: 3.0.1035.0
Updating System Information to: -

Thank you.

Does this happen all the time? Because I just cannot reproduce it here. If you want please provide a crash dump:

Maybe the crash is not actually caused by SmartFTP but by another dll:
http://www.smartftp....orts-f2594.html

Thanks
Mat

An exception is thrown when the following xml file is loaded:
C:\Users\introusr\AppData\Roaming\SmartFTP\Client 2.0\Favorites\{73A903A6-19B1-4862-8155-36F409267D3C}.xml

But as far as I can see the exeption is handled so I'm not convinced that the crash is caused by this.

Please enable debug logging:
http://www.smartftp....logs-f2613.html

And send the .log files from the %appdata%\SmartFTP\Client 2.0 files to us.

Try to move (do not delete the .xml file) the .xml file to a temporary folder. e.g. c:\temp
Then try it again.

Regards,
Mat

Maby this will help:

http://io2o.com/sdumps/Logs_A.zip


Logs after this crash.

The exception from: C:\Users\introusr\AppData\Roaming\SmartFTP\Client 2.0\Favorites\{73A903A6-19B1-4862-8155-36F409267D3C}.xml occurs becouse there were this connection active.

Yes, that is not a problem with loading this file, becouse on many other connections I have crash.

Edited by intro, 28 July 2009 - 07:55 AM.


Thank you. There is nothing suspicious in the log files.

Please look at those logs - few new logs after two other crashes:

http://io2o.com/sdumps/Logs_B.zip


With debugging tools there is a one big problem - if SmartFTP runs with attached debugger then it doesn't crash (debugger makes SmartFTP much slower and maby crash occurs becouse something is done too fast during something like "GotFocus"?).

Please delete the logs before you start a new test. Then make SmartFTP crash and send the logs to us.

Regards,
Mat





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