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Issue Information

  • #000182

  • Issue

  • 0 - None Assigned

  • Not a Bug

  • 5.0 (Build not known)

  • -

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  • Yes (0)No (0)
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SmartFTP locking FTP folder and then deleted it after closing - WHY ???

Posted by wayne_SOS on 02 January 2014 - 11:49 PM

Dear Sirs.

I have been referred here after email support could not help me.
I believe there is a BUG in your system which is causing me some trouble.

I have set your application to monitor two sub folders of the same parent folder for two separate Scheduled jobs.
The one job sends FTP to company A and the second job sends to company B.
Job 1 moves the files and the folder is still accessible.
Job 2 moves the files but then locks the folder and once you close SMARTFTP it deletes the folder.

Job 1 and Job 2 have the exact same settings other than the source folder and destination folder.

I don't have SMARTFTP anywhere else so cannot reproduce it.

I expect Job 2 to behave the same as Job 1 and the folder will be accessible all the time to allow more files to be copied to folder 2 for processing.

Please do not delete this post again as I cannot put this in more simple terms.

Post the system information from the menu: Help->About dialog.

Then please provide instructions on how to reproduce this on a fresh installation of SmartFTP with just one folder monitor.

You probably have set to the task to move the monitored folder itself. To prevent this:

Go to the Transfer Queue Item Properties of the scheduled task
Go to the Advanced dialog
Set the Keep folder option to Yes
Restart SmartFTP

mb  
changed status to: Not a Bug

Dear MB

I also suspected that might be the case and triple checked it. It IS set to keep the folder.

Kind Regards

Wayne

+- System -----------------------------
Name : Microsoft Windows Server 2008 R2 Standard
Version : 6.1.7601 Service Pack 1
CPU Speed : 2000 MHz
Architecture : x64
Total Memory : 16383 MB
Free Memory : 10692 MB
UserName : user
Machine Id : ~~~

+- SmartFTP ---------------------------
Version : 5.0.1347.0
Time Stamp : 2013-12-05 16:07:16
Platform : x64
Id : 156027
License Id : 400157939
Maintenance : 2015-01-02T00:00:00
Days in use : 30

+- Language ---------------------------
en-US

Edited by wayne_SOS, 05 January 2014 - 11:13 PM.


Please install the latest version of SmartFTP: http://www.smartftp.com/download

There is nothing in SmartFTP that deletes the folder if the Keep Folder option is enabled. Maybe the folder is deleted from an external process. And when the last process releases the file handle (e.g. when you close SmartFTP) to the folder the folder is actually deleted.

You can debug the problem with http://technet.micro...s/bb896645.aspx
It will show the process that deletes the folder.

I have upgraded SMARTFTP, but need a restart on the server - that is scheduled for later.

I now does not delete the folder anymore but now does not transfer the files when more are added to the folder.
You have to relaunch the app for the files to transfer - the other job / folder is still working perfectly.

Any further ideas guys ?

No sorry. I do not think the problem you are seeing originates from SmartFTP.





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