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Troubleshoot Connection Failure: Help

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#1 cincigina

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Posted 26 October 2005 - 01:47 AM

I am so frustrated. I have tried every change I can think of. I have a Yahoo account and I cannot login in to it with Smart FTP. I can login with WSFTP so it has to be the settings but I have done everything I know to do.
Here is the error message:

   SmartFTP v1.5.990.19
   Resolving host name "ftp.jwcrowleyfamily.com"
   Connecting to Port: 21
   Connected to ftp.jwcrowleyfamily.com.
220-Welcome to the Yahoo! Web Hosting FTP server.
220-Need help? Get all details at:
220-No anonymous logins accepted.
220 Yahoo!
   USER ginamenne@jwcrowleyfamily.com
331-Enter your Yahoo! member password
   PASS (hidden)
530-Your FTP session could not be opened.
530-If you continue to have problems, please visit:
   Active Help: http://www.smartftp....kb/index.php/51
221 Goodbye.
   Client closed the connection.
   Cannot login waiting to retry (30s)...

I know my password is correct. I type it in every time because I don't know how to save my password in FTP. I am not trying to login anonymously either or Hide my password (at least I don't think I am). I have verified all of my server settings and I know they are correct.

I have tried passive mode and active mode.
I have tried disabling any firewall.

Does anyone have any thoughts?

This begs another minor question. How do I add new login information and save it?

#2 mb



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Posted 26 October 2005 - 05:59 AM

Hello ..

Wrong username/password or other problems with the account on the server side. Please contact the customer support of your web hosting provider (yahoo).


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