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#1 John S

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Posted 21 April 2005 - 07:36 AM

I posted this a few days ago but apparently about three days of data were lost so I'll try again!

When I use Smart FTP to upload to my website (hosted with 1&1) I get timeout errors in the log. Something to the effect of "Server failed to respond - connection terminated" (I'll get the correct text of that if it's important).

What happens is I start to upload a file, everything seems OK - it creates (or replaces the existing) file - but then I get that error. This leaves a blank file with 0 bytes on the website.

Oddly, I can upload files less than about 1430 bytes but anything larger than that causes this error. (I've been experimenting with text files.)

This also happens if I try using a different FTP package; I even tried using Internet Explorer.

My host is stumped but wants to rule out my end before they'll investigate it. I ought to add that I've been happily uploading files to this site for about a month (using Smart FTP) before this happened.

Someone on a different thread had a similar problem and suggested that it could be down to some XP updates last week - certainly I installed some updates last week so this is a possibility.

Currently I can only upload to the site by using a File Manager in the website control panel which 1&1 provides. As far as I can see it can't upload whole folders at a time so is a tad unversatile.

Downloading files (such as the log files) doesn't seem to be a problem.

Can anyone throw any light on this? Thanks.

#2 eyebex

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Posted 21 April 2005 - 08:15 AM

some people in deed have reported problems similar to this after applying the latest microsoft windows xp updates ... from another ftp related forum:

I uninstalled SP2, then reinstalled the basic SP2 from my action pack. everything works now, im updating the windows updates up untill Febuary, it seems the update on the 12th of april is the culprit.



#3 mb

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Posted 21 April 2005 - 08:56 AM

You may want to disable the XP firewall to see if this helps.

-Mat

#4 John S

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Posted 21 April 2005 - 11:43 AM

... so I'm not alone! I'll try disabling the Firewall as advised (just while uploading). I daresay if there's an issue with the latest XP upgrades Microsoft will fix it (me of great faith ;-)

Thanks for the advice. I'll give this a go this evening and shall repost with the result!

#5 Epsos

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Posted 21 April 2005 - 04:41 PM

i am having the same problem

i cnt turn of the firewallas it says i have to connect to their sic server or sumit liek that then that fails ???

#6 John S

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Posted 21 April 2005 - 09:36 PM

Still got the same errors. I've pasted the relevant bit of the Smart FTP log below in case it's of any use:

SYST
215 UNIX Type: L8
FEAT
211-Features:
MDTM
REST STREAM
SIZE
211 End
PWD
257 "/" is current directory.
TYPE A
200 Type set to A
PASV
227 Entering Passive Mode (212,227,118,91,236,210).
Opening data connection IP: 212,227,118,91,236,210 PORT: 60626.
LIST -aL
150 Opening ASCII mode data connection for file list
3124 bytes received successfully. (3.05 KB/s) (00:00:01).
226 Transfer complete.
CWD /0405
250 CWD command successful.
PWD
257 "/0405" is current directory.
PASV
227 Entering Passive Mode (212,227,118,91,236,214).
Opening data connection IP: 212,227,118,91,236,214 PORT: 60630.
LIST -aL
150 Opening ASCII mode data connection for file list
448 bytes received successfully. (448 B/s) (00:00:01).
226 Transfer complete.
CWD /0405/fixtures
250 CWD command successful.
PWD
257 "/0405/fixtures" is current directory.
PASV
227 Entering Passive Mode (212,227,118,91,236,252).
Opening data connection IP: 212,227,118,91,236,252 PORT: 60668.
LIST -aL
150 Opening ASCII mode data connection for file list
5552 bytes received successfully. (5.42 KB/s) (00:00:01).
226 Transfer complete.
PASV
227 Entering Passive Mode (212,227,118,91,236,255).
Opening data connection IP: 212,227,118,91,236,255 PORT: 60671.
STOR carlisle_h_r.htm
150 Opening ASCII mode data connection for carlisle_h_r.htm
7969 bytes sent successfully. (7.78 KB/s) (00:00:01).
Connection closed. Server timeout.
PASV

#7 martinphillips

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Posted 24 April 2005 - 09:14 AM

I'm having hte same problem which I only became aware of this week (haven't FTP'ed for about three weeks). I had been using WS-FTP as a client, and when I encountered problems yesterday assuming it had become corrupt. Reloaded it to no avail, and then downloaded SmartFTP (which I like!). This too stops uploads to both servers which I use with either no data transferred or a minimal amount. I can pull files down from the servers with no problem.

I'm not using the XP firewall, and have tried disabling Zonealarm which has not fixed the problem.

Any advice gratefully received!

#8 timwatson

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Posted 24 April 2005 - 10:52 AM

I am having the exact same problem - timeouts with any file over about 2K with SmartFTP, CuteFTp and Explorer. My provider is unable to help.

I suspect it is related to the latest XP update, but turning off firewall doesn't help, neither does closing down just about everything else on my computer including Norton.

I would be really grateful for any help as I cannot do anything with my website at the moment because of this.

Thanks,

#9 scott-s

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Posted 24 April 2005 - 11:10 AM

Im not sure if this is connected.

I have two servers one mersey-lifeboats.org.uk and another with web-mania.com

For some reason no matter what I do, what FTP client I use I can not upload to the latter. I've had my brother in law try from his house and he has no problem.

" STOR index.htm
150 Opening BINARY mode data connection for index.htm
6204 bytes sent successfully. (6.06 KB/s) (00:00:01).
Connection closed. Timeout (20s).
PASV
"
This happens with any FTP, its all set up as per webmania's instructions. If this is connected what is the Fix?

#10 timwatson

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Posted 24 April 2005 - 01:42 PM

Have solved the problem by using FileZilla as suggested in another thread.

Was very slow until I switched on passive mode under firewall settings, then no probs. Back in business now.

#11 martinphillips

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Posted 24 April 2005 - 03:09 PM

I think I've resolved the problem on my network with some help from my ISP (thanks to Demon internet!), at least in WS-FTP. They suggested turning OFF "use passive mode", which sorted me out. I haven't worked out yet how to do this in SmartFTP - perhaps someone could point me in the direction of the relevant settings?

I don't think that this is an XP problem as it happens with an old Win98 machine as well as this XP one. Might be related to Zonealarm as this is the only thing updated recently. Otherwise the only common link is the router (Netgear DG834G) but this hasn't been reconfigured in six months.

Martin/

#12 martinphillips

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Posted 24 April 2005 - 05:30 PM

Found the active / passive switch in SmartFTP. Makes no difference - still can't upload more than a couple of kb or so with it. Still, at least WS-FTP now works!

#13 John S

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Posted 24 April 2005 - 09:58 PM

... I haven't had much time to look into this but it is interesting to see that other people are having similar problems.

Worryingly, I also use the Netgear D834G router. But that hasn't changed in months. It just sits there with its flashing LEDs.

I'm gonna try Filezilla for the sake of trying something.

#14 John S

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Posted 24 April 2005 - 10:37 PM

... Filezilla didn't do it for me. Ensured I set it to Passive mode and that my firewall allowed it (XP SP2). But same problem as all the other packages: times out.

I give up!

#15 scott-s

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Posted 27 April 2005 - 12:20 AM

Its got to be the netgear Router causing it then.

any suggestions what?

#16 Aokromes

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Posted 27 April 2005 - 12:47 AM

Its got to be the netgear Router causing it then.

any suggestions what?


Try to update the firmware of your router.

#17 scott-s

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Posted 27 April 2005 - 08:56 AM

I found elsewhere on here a suggestion to remove the last 4 XP hotfixes...

Worked for me.

#18 Aokromes

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Posted 27 April 2005 - 09:13 AM

It's quite strange the Windows XP patches thing.... i have installed SmartFTP on my 2 main boxes, and on the 5 friends with all the patches and we don't get any trouble, with or without the firewall enabled.

#19 martinphillips

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Posted 27 April 2005 - 10:30 PM

[quote="John S"]... Filezilla didn't do it for me. Ensured I set it to Passive mode and that my firewall allowed it (XP SP2). But same problem as all the other packages: times out.

Tried Filezilla but had to set it to Active mode to work (the same as with WS-FTP).

#20 scott-s

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Posted 28 April 2005 - 06:03 PM

Now back to square 1

Edit: Windows had reinstalled hotfix i think.




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