SmartFTP Installation Problems
Posted 11 November 2004 - 08:39 PM
The official setup is the one available here:
We are interested to know what kind of problems you have/had installing SmartFTP.
Setup was unable to upgrade the windows installer. Failed to load 'msi.dll'
Please install this one:
When I try to start it, is says "could not access network location:."
I have tried uninstalling, but I can't do that either, because I get the same error. I tried downloading the NSI version, but as soon as it tries to install, I get the same message. I have no choices with the message but "retry" or "cancel". Retry does nothing, of course. If I cancel, I cancel the install or removal. What do I do??
The file 'path to SmartFTP Client Setup Files" is not a valid installation package for the product SmartFTP Client. Try to find the installation package in a folder from which you can install SmartFTP Client.
Download the Windows Installer CleanUp Tool from:
and use the tool to remove SmartFTP from the installed applications.
Then run the SmartFTP NSI setup from:
When I try to start SmartFTP for the first time after installing, I get an error message "The SMARTFTP.EXE file is linked to missing export SHLWAPI.DLL:PathUnExpandEnvStringsW." Restarting, uninstall/reinstalling and using the repair function through Add/Remove programs have not had any effect.
Install Internet Explorer 5.x or higher and make sure the unicows.dll is in the SmartFTP application directory.
Please post a short description what isn't or wasn't working for you.
Thank you for your time.
Posted 04 April 2006 - 01:23 PM
Posted 04 April 2006 - 03:27 PM
I guess it's time to update your 8 year old OS.
Posted 07 June 2006 - 03:08 PM
I'm using SmartFTP 2.0.996 for the first time -- Every time I try to connect to a remote site, I also get the error in the USER.exe and the program closes ... Upon trying to access another icon on my desktop, I get the infamous BLUE SCREEN and I'm require to reboot ...
BTW, I'm using WIN98SE and will not attempt to upgrade to any of the XP systems -- waiting for the newer "more secure" OS that is due out , NOW, next year ...
Can you help??
Posted 13 July 2006 - 01:57 PM
Posted 04 November 2006 - 07:37 PM
The install program for 2.0.999.21 (x86) comes up with a dialogue box saying that the installer doesn't work with Windows 95 or NT4. What have we NT4 users done to offend you?
Posted 04 November 2006 - 10:44 PM
Posted 26 November 2006 - 01:40 AM
Ever since the forced upgrade to v2+ it has failed during an attempted connect with the message
"Smartftp has caused an error in USER.EXE. Smartftp will now close."
I've tried earlier versions of v2 up to and including v2.0.1000.2 tonight.
I've searched this forum for a solution, and have seen that there are many in the same situation as me; however, all I've seen for advice is "Update your OS". Sorry, that's not something I'm willing to do for this machine.
I would be extremely grateful if I could get an explanation of this error and any suggestions on how I might fix it. I'd love to be able to use this application again.
Posted 06 March 2007 - 08:48 PM
Use the link from my footer below ...
I am using Windows 98SE and have not had any problems until now. The Smartftp.exe version is 2.5.1004.9
I had the usual message about needing to reload. I went to the link from your post and downloaded the .exe file. I now get a message "...linked to missing file RASAPI32.DLL" and then "a device is not working". Is there anything I can do other than find a different program.
Posted 06 March 2007 - 09:07 PM
Posted 11 March 2007 - 09:46 AM
SmartFTP 2.5 no longer supports windows 9x plataform. You must stay with SmartFTP 2.0 or change your OS.
I was happy with the version I had previously ( I can't remember the version) which worked OK until I had to reload it. Version 2.0 does not appear to be available to unlicenced users who need to reload.
Posted 10 July 2007 - 07:13 PM
Posted 13 July 2007 - 05:16 PM
Hello, I am using Windows XP, and cannot down SmartFTP, I get an error message stating there is an error due to c:\windows\system32\advpack.dll
That download did not work either. I get an error message stating the source file can not be read.
Posted 09 August 2007 - 05:43 AM
ARe they lost or is there a way to retreive them?
Posted 14 August 2007 - 11:58 PM
An error occured installing the package. Windows installer returned '1625'.
I noticed that it is vista certified, but I dont see any posts from people running vista. Does anyone have any ideas on how I can get this to install on my machine?
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