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No connection: Authentication failed


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#1 Sven Taraba

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Posted 19 March 2004 - 02:59 PM

Hallo,
I had a total blackout on PC and lost configuration datas, also these from smartftp. Now I have downloaded smartftp again, and It was not easy because of CAB-file-error, Windows-Installer-error and so too.
I used

#2 mb

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Posted 19 March 2004 - 03:20 PM

For premium support please post your license key without the signature.

Thank you.

-Mat
SmartFTP.com

#3 Sven Taraba

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Posted 20 March 2004 - 09:58 PM

Hallo,
the ID ist 400002239.
Sven

#4 mb

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Posted 21 March 2004 - 04:44 PM

Please post the log of your FTP session. (right-mouse click into the logview and then save as... or select all and copy&paste).

Did you already contact your hosting provider? There might be a problem with your account or its server.

-Mat

#5 Sven Taraba

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Posted 21 March 2004 - 08:06 PM

Here is the logview:

Resolving host name ftp.fassadengruen.de...
Connecting to (ftp.fassadengruen.de) -> IP: 62.67.200.59 PORT: 21
Connected to (ftp.fassadengruen.de) -> Time = 181ms
Socket connected waiting for login sequence.
220-FTP server ready.
220 This is a private system - No anonymous login
USER 49716
331 User 49716 OK. Password required
PASS (hidden)
530 Authentication failed, sorry
Cannot login waiting to retry (30s)...



with greatings

Sven

#6 mb

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Posted 21 March 2004 - 10:05 PM

Hello ..

The user or password is wrong. There are 2 causes:
1. Your account is disabled / restricted / misconfigured on the remote server.
2. You did not enter the user/pass information correctly

-Mat
SmartFTP.com