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SmartFTP goes 100% CPU in csrss.exe


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#1 moxxito

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Posted 20 February 2004 - 05:34 PM

Hello Bug Maintainer,

I tried running sftp on my Windows 2003 Advanced Server Installation on an Toshiba Tecra 9000. Starting sftp producess 100 % system load after each click belonging to csrss.exe. This is reproducable even after rebooting.

Is this a know bug, if not what type of info do you need ?

regards,

mox

----------debug info

+- System -----------------------------

Microsoft Windows Server 2003 Advanced Server
(Build 3790)

CPU Speed : 930 MHz
Total Memory : 522676 KB
Free Memory : 305628 KB

+- SmartFTP ---------------------------

Version : 1.0.980.3
Time Stamp : 2004-01-12 10:33:24

+- Application DLL --------------------

controls.dll : 1.6.980.3
ftpapi.dll : 2.0.980.3
language.dll : 1.0.980.3
reseng.dll : 1.3.980.3
smarthook.dll : (this is 2nd install, error with hook.dll too !)

+- System DLL -------------------------

shell32.dll : 6.00.3790.0 (srv03_rtm.030324-2048)
shlwapi.dll : 6.00.3790.0 (srv03_rtm.030324-2048)
comctl32.dll : 6.0 (srv03_rtm.030324-2048)
riched20.dll : 5.31.23.1218
schannel.dll : 5.2.3790.0 (srv03_rtm.030324-2048)

+- Internet Explorer ------------------

Version : 6.0.3790.0

+- Winsock ----------------------------

Winsock : 2.2

#2 mb

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Posted 21 February 2004 - 03:01 AM

Please install the latest developer build.

We have no problems with SmartFTP running on all of the Windows 2003 systems.

When does it start to consume 100% cpu? Just out of nothing or on a specific action?

-Mat
SmartFTP.com

#3 moxxito

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Posted 23 February 2004 - 09:20 AM

Hello Mat,

just installed the developer version, but same as in release. When starting up and building the gui csrss goes 100%. Then clicking into menues it goes up 100% as well till the drop doen menus are displayed. Browsing the menu is normal. After selecting an entry again 100% load till submenu is displayed the load goes normal.

mox

--- [[Please post the system information which can be found in the menu: Help->About "System Information". ][/Please post the system information which can be found in the menu: Help->About "System Information". ]][/[Please post the system information which can be found in the menu: Help->About "System Information". ][/Please post the system information which can be found in the menu: Help->About "System Information". ]] developer release

+- System -----------------------------

Microsoft Windows Server 2003 Advanced Server
(Build 3790)

CPU Speed : 930 MHz
Total Memory : 522676 KB
Free Memory : 319172 KB

+- SmartFTP ---------------------------

Version : 1.0.981.14
Time Stamp : 2004-02-23 04:23:10

+- Application DLL --------------------

controls.dll : 1.6.981.14
ftpapi.dll : 2.0.981.14
language.dll : 1.0.981.14
reseng.dll : 1.3.981.14
smarthook.dll :

+- System DLL -------------------------

shell32.dll : 6.00.3790.0 (srv03_rtm.030324-2048)
shlwapi.dll : 6.00.3790.0 (srv03_rtm.030324-2048)
comctl32.dll : 6.0 (srv03_rtm.030324-2048)
riched20.dll : 5.31.23.1218
schannel.dll : 5.2.3790.0 (srv03_rtm.030324-2048)

+- Internet Explorer ------------------

Version : 6.0.3790.0

+- Winsock ----------------------------

Winsock : 2.2

#4 mb

mb

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Posted 23 February 2004 - 03:50 PM

Hello ...

Please take a look at this URL:
http://samgentile.co...1/15/11186.aspx

I dont think the problem is related to SmartFTP.

-Mat
SmartFTP.com

#5 moxxito

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Posted 24 February 2004 - 10:27 AM

Hello Mat,

thank you very much for your support. I digged deeper into the problem and found an interesting article (Community Solutions Article - 555021) in the MS knowledge base. It solved my problem. In short my user profile was "corrupt" and afer reinitalizing it smartftp runs fine with no high peaks.

So this case can be closed. :)

greetings

mox

#6 mb

mb

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Posted 24 February 2004 - 03:33 PM

:-)

For others with the same problem the MS kb article is at:
http://support.micro...om/?kbid=555021

Regards,
-Mat
SmartFTP.com