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Crash on right Mouse Drag and Drop


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#1 busseym

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Posted 27 January 2004 - 08:44 PM

When using the Right Mouse Click to drag and drop folders SmartFTP ALWAYS crashes. This has been happening for some time now and hasn't gone away with release 1.0.980.3 installed today.

+-- OS --------------------------------------------

PlatformID    = 2

Version     = 5.0.2195



+-- SmartFTP --------------------------------------

Version     = 1.0.980.3

Build Date    = 2004-01-12 10:33:24



+-- Crash -----------------------------------------

Time Stamp    = 20040127203418

hWnd     = 0x1190384 (18416516)

nMsg     = 0x204 (516)

wParam     = 0x2 (2)

lParam     = 0x1240097 (19136663)



Window Class    = 'SysTreeView32'

Window Title    = ''



Exception Code    = 0xC0000005 (Access Violation)

Exception Flags    = 0x0 (0)

Additional Exceptions   = no

Address of Exception   = 0x4A6F72 (4878194)

Number of additional parameters  = 2

Parameter[0]    = 0x0 (0)

Parameter[1]    = 0x0 (0)



Call Stack:



+-- OS --------------------------------------------

PlatformID    = 2

Version     = 5.0.2195



+-- SmartFTP --------------------------------------

Version     = 1.0.980.3

Build Date    = 2004-01-12 10:33:24



+-- Crash -----------------------------------------

Time Stamp    = 20040127203418

hWnd     = 0x1190384 (18416516)

nMsg     = 0x204 (516)

wParam     = 0x2 (2)

lParam     = 0x1240097 (19136663)



Window Class    = 'SysTreeView32'

Window Title    = ''



Exception Code    = 0xC0000005 (Access Violation)

Exception Flags    = 0x0 (0)

Additional Exceptions   = no

Address of Exception   = 0x4A6F72 (4878194)

Number of additional parameters  = 2

Parameter[0]    = 0x0 (0)

Parameter[1]    = 0x0 (0)



Call Stack:



+- System -----------------------------



Microsoft Windows 2000 Professional 

Service Pack 4 (Build 2195)



CPU Speed         : 1833 MHz

Total Memory      : 523808 KB

Free Memory       : 193452 KB



+- SmartFTP ---------------------------



Version           : 1.0.980.3

Time Stamp        : 2004-01-12 10:33:24



+- Application DLL --------------------



controls.dll      : 1.6.980.3

ftpapi.dll        : 2.0.980.3

language.dll      : 1.0.980.3

reseng.dll        : 1.3.980.3

smarthook.dll     : 1.0.2.1



+- System DLL -------------------------



shell32.dll       : 5.00.3700.6705

shlwapi.dll       : 6.00.2800.1276

comctl32.dll      : 5.81

riched20.dll      : 5.30.23.1215

schannel.dll      : 5.00.2195.6705



+- Internet Explorer ------------------



Version           : 6.0.2800.1106



+- Winsock ----------------------------



Winsock           : 2.2



#2 Louie

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Posted 28 January 2004 - 07:23 AM

Please upgrade to: 1.0.980.7, to see if you receive the same results.

http://www.smartftp....get/SFTPDev.exe

#3 busseym

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Posted 29 January 2004 - 02:00 PM

Unfortunately the same error is still occurring: when I try to right mouse click drag & drop. I have re-installed SmartFTP from the link you provided.

#4 mb

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Posted 31 January 2004 - 12:40 PM

We cannot reproduce the problem here. Please provide enough information. The problem is very likely with your system or other applications running on your system.

Regards,
-Mat
SmartFTP.com

#5 busseym

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Posted 31 January 2004 - 07:34 PM

I've posted the System Info & Crash debug details in the first posting.
What more information do you require?
Please advise as I cannot use the right mouse drag and drop at all with SmartFTP .

#6 Aokromes

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Posted 31 January 2004 - 07:36 PM

Try deleting registry settings of SmartFTP and test again.

#7 busseym

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Posted 31 January 2004 - 10:39 PM

I deleted all registry entries for SmartFTp and tried again to no avail.
I uninstalled SmartFTP, rebooted, and re-installed v1.0.980, and am still receiving the same problem with right mouse drag and drop.
It looks like I might have to remember not to use right mouse or use another FTP product.

#8 mb

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Posted 20 February 2004 - 03:14 AM

If you would update to the latest developer build:
http://www.smartftp....get/SFTPDev.exe

we could debug the problem. But I'm pretty sure it's a problem with something else on your machine.

-Mat
SmartFTP.com