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Newest build: crash on global queue


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#1 succo

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Posted 29 October 2003 - 08:22 PM

every time i start a download from the global queue i get a system error
AppName: smartftp.exe  AppVer: 1.0.979.4  ModName: kernel32.dll

ModVer: 5.1.2600.1106  Offset: 00013887

these are my specs

+- System -----------------------------



Microsoft Windows XP Professional 

Service Pack 1 (Build 2600)



CPU Speed         : 1467 MHz

Total Memory      : 523764 KB

Free Memory       : 291544 KB



+- SmartFTP ---------------------------



Version           : 1.0.979.4

Time Stamp        : 2003-10-19 17:59:43



+- Application DLL --------------------



controls.dll      : 1.6.979.4

ftpapi.dll        : 2.0.979.4

language.dll      : 1.0.979.4

reseng.dll        : 1.3.979.4

smarthook.dll     : 1.0.2.1



+- System DLL -------------------------



shell32.dll       : 6.00.2800.1233 (xpsp2.030604-1804)

shlwapi.dll       : 6.00.2800.1226

comctl32.dll      : 6.0 (xpsp1.020828-1920)

riched20.dll      : 5.30.23.1211

schannel.dll      : 5.1.2600.1106 (xpsp1.020828-1920)



+- Internet Explorer ------------------



Version           : 6.0.2800.1106



+- Winsock ----------------------------



Winsock           : 2.2
it didn't happen with the old build (i think 26.10)
what can it be?

#2 Louie

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Posted 29 October 2003 - 09:03 PM

It's been a while since I have seen a crash, when using the Global Queue.
This is of course many transfers that take place in a daily basis as well.

I doubt it's related to SmartFTP though, but...

I would give a Uninstall/Reinstall a try. And if it still occurs, then try to
give us complete information on what can be the cause of the crash.

#3 succo

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Posted 29 October 2003 - 10:13 PM

no way
uninstalled, reinstalled 1.0.979, all ok
upgraded to 1.0.979.4 and still crashed
really don't know what can be the cause... all is good with 1.0.979 until i install LATEST build (the one from 26 october worked just fine)... if i do it just crashes

#4 mb

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Posted 30 October 2003 - 04:42 PM

Do you get the exception window with the crash report? If yes please post it.

Also try the 1.0.979.5 build:
http://www.smartftp....get/SFTPDev.exe

Thanks
-Mat

#5 succo

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Posted 31 October 2003 - 06:34 AM

no, i get no exception window, and yes, it still crashes with 1.0.979.5
now i'm using 1.0.979.3 and it's allright, but if i upgrade, it crashes

#6 mb

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Posted 31 October 2003 - 01:43 PM

Hi ..

I think I've found the problem.

Try the new developer build
http://www.smartftp....get/SFTPDev.exe

Thanks
-Mat

#7 succo

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Posted 31 October 2003 - 03:58 PM

thank u, now it seems to work ;)

#8 Louie

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Posted 31 October 2003 - 05:24 PM

Hi Succo,

Last night I was able to reproduce the same problem.

But it was wierd that I wasn't able to the day before.

Anyhow I emailed MB about it, and he has fixed it ;)