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#1 lashaun

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Posted 16 September 2003 - 04:46 PM

I am having problems logging onto SmartFTP. I have uninstalled the progam and reinstalled it back using the full setup. I have also installed the development build as well. Please help.

#2 lashaun

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Posted 16 September 2003 - 04:51 PM

Here is my system info

+- System -----------------------------

Microsoft Windows XP Professional
(Build 2600)

CPU Speed : 700 MHz
Total Memory : 187888 KB
Free Memory : 68608 KB

+- SmartFTP ---------------------------

Version : 1.0.979.0
Time Stamp : 2003-09-08 16:55:26

+- Application DLL --------------------

controls.dll : 1.6.979.0
ftpapi.dll : 2.0.979.0
language.dll : 1.0.979.0
reseng.dll : 1.3.979.0
smarthook.dll : 1.0.2.1

+- System DLL -------------------------

shell32.dll : 6.00.2600.115 (xpclnt_qfe.021108-2107)
shlwapi.dll : 6.00.2730.1200
comctl32.dll : 6.0 (xpclient.010817-1148)
riched20.dll : 5.30.23.1210
schannel.dll : 5.1.2600.0 (xpclient.010817-1148)

+- Internet Explorer ------------------

Version : 6.0.2600.0000

+- Winsock ----------------------------

Winsock : 2.2

And here is my registration info
ID: 400002205
User: Somer Washington
Company:

Version: 1.0
Number: 1

#3 Louie

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Posted 16 September 2003 - 05:31 PM

Hello,

The problem is most likely due because you are trying to connect to an
incorrect port number, for the ftp server. Double check and make sure.

You may also want to make sure that the correct IP Address or domain
name is being inputed into the address field.

Here is an example, of myself receiving the same error, when I use the
port number of 81, instead of 21, which is the correct one for this server.


[13:39:56]     Resolving host name ftp.smartftp.com...

[13:39:56]     Connecting to (ftp.smartftp.com) ->  IP: 195.141.90.6 PORT: 81

[13:40:17]     A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.