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#1 rfhout

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Posted 14 July 2003 - 08:07 PM

ID 4000001589
User Robert Hout
Company
E-mail rfhout@yahoo.com
Number of users 1

When I open smartFTP for some reason it always starts with the general settings window, as if its not saving the settings. I also notice that when I exit it always asks "Exit smartftp?" even though I always check the 'don't ask again' check box.

R. Hout

#2 rfhout

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Posted 14 July 2003 - 08:18 PM

Forgot to include system info:

+- System -----------------------------

Microsoft Windows 2000 Professional
Service Pack 3 (Build 2195)

CPU Speed : 997 MHz
Total Memory : 523568 KB
Free Memory : 232172 KB

+- SmartFTP ---------------------------

Version : 1.0.978.2
Time Stamp : 2003-07-10 19:55:40

+- Application DLL --------------------

controls.dll : 1.6.978.2
ftpapi.dll : 2.0.978.2
language.dll : 1.0.978.2
reseng.dll : 1.3.978.2
smarthook.dll : 1.0.2.1

+- System DLL -------------------------

shell32.dll : 5.00.3502.5436
shlwapi.dll : 6.00.2800.1106
comctl32.dll : 5.81
riched20.dll : 5.30.23.1209
schannel.dll : 5.00.2195.5284

+- Internet Explorer ------------------

Version : 6.0.2800.1106

+- Winsock ----------------------------

Winsock : 2.2

#3 Louie

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Posted 14 July 2003 - 10:03 PM

Please take the necessary steps to correct this permission problem.

1. Click the the "Start" menu, and select "Run", then type in "regedt32.exe".

2. Navigate to the "HKEY_CURRENT_USERSoftwareSmartFTP" registry branch.

3. Highlight the "SmartFTP" branch.

4. Click on the "View" menu, and select "Permissions".

5. Set the user account permissions to "Full".

#4 rfhout

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Posted 14 July 2003 - 10:06 PM

Currently I am logged in as an administrative user, which has full premissions on the smartftp register entry and am still having this difficulty.

#5 rfhout

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Posted 14 July 2003 - 10:27 PM

Sorry about that.. that was it. I was looking at hkey_local_machine. thanks for the hint.

#6 Louie

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Posted 14 July 2003 - 10:41 PM

No problem, glad to help ;)