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Problem Accessing FTP Server


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#1 rikhabex

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Posted 14 March 2003 - 01:29 PM

Hi,

We have problems using SmartFTP to access a FTP Server. With other tools it works very well.

The complete problem description is available on:

http://www.habex.org/smartftp.doc

We just purchased SmartFTP licenses and our Customer Support Engineers (that have to use this tool very frequently) are really struggling with this issue.

Please help us!

Kind regards,
Rik Habex
rik.habex@damovo.com

#2 Carlos

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Posted 14 March 2003 - 02:25 PM

try to update the the latest build. and try again and see if solve the problem.
nice explanition of the problem.
you think you can attech some raw listing if posible?

thanks in advance.

carlos

#3 rikhabex

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Posted 14 March 2003 - 02:34 PM

I upgraded to the latest build (1.0.973) and it's still the same problem. I think the LIST export that my FTP server sends is a little bit different then the LIST export that other FTP servers are sending (the folders are moved some characters to the right). SmartFTP then picks up the foldernames as "________xxxxx", so with a few spaces in front of the foldername. The FTP server is maybe a little bit old-fashioned, but other FTP tools do not have any problems at all with this...

Thanks for your quick reply already! :wink:

Cheers,
/Rik

This is a raw list:

220 FUSION FTP server ready.
USER MDUSER
331 User name okay, need password.
PASS (hidden)
230 User logged in, proceed.
SYST
215 MD110 BC10 system type.
REST 100
502 Command not implemented.
TYPE I
200 Command okay.
REST 100
502 Command not implemented.
PWD
257 "/" is current directory.
TYPE A
200 Command okay.
PORT 10,12,21,235,7,247
200 Command okay.
Opening data connection IP: 10.12.21.235 PORT: 2039.
LIST
150 LIST
612 bytes received successfully. (612 B/s) (00:00:01).
226 Closing data connection.
CWD / USR1
521 "/ USR1" is not a directory
NOOP
200 Command okay.

#4 mb

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Posted 14 March 2003 - 07:21 PM

Hello Rik

Excellent bug report :-)

The first step is to upgrade to the latest developer build:
- Install http://www.smartftp....get/SFTPDev.exe

We need the raw directory listing of a few directories to fix the problem.
- Connect to FTP server
- Right-click on a folder in the tree view
Select "Show Raw Directory" listing from the context menu
- Do the same for some other folders

Send all raw directory listings to bugreport aaatttt smartftp dot com

The problem will be fixed within 1-2 working days as soon as we have the listings.

Thank you.
-Mat
SmartFTP.com

#5 rikhabex

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Posted 15 March 2003 - 10:38 AM

Hi All,

I installed SFTPDev.exe succesfully.
I created 3 rawlistings (had to use manual commands for that as I could not change directories, but it's OK) ;)
I sent everything in a ZIP file to bugreport (at) smartftp (dot) com.

The rawlistings are also available via:

http://www.habex.org/rawlist1.txt
http://www.habex.org/rawlist2.txt
http://www.habex.org/rawlist3.txt

We currently stopped the deployment of SmartFTP towards our client PC's. As soon as you have an updated version ready let us know and we will test it immediately...

Thanks for this great support!

Cheers,
/Rik

#6 mb

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Posted 15 March 2003 - 09:14 PM

New build sent to Rick in personal email.

-Mat
SmartFTP.com

#7 rikhabex

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Posted 17 March 2003 - 07:35 AM

I downloaded the new build this morning, and the problem is still the same? I checked the version and it's :

+- System -----------------------------

Microsoft Windows 2000 Professional
Service Pack 3 (Build 2195)

CPU Speed : 1132 MHz
Total Memory : 261040 KB
Free Memory : 89440 KB

+- SmartFTP ---------------------------

Version : 1.0.974.16
Time Stamp : 2003-03-16 17:55:30

+- Application DLL --------------------

Controls.dll : 1.6.974.16
FTPAPI.dll : 2.0.974.16
Language.dll : 1.0.974.16
ResEng.dll : 1.3.974.16

+- System DLL -------------------------

shell32.dll : 5.00.3502.5436
shlwapi.dll : 6.00.2800.1106
comctl32.dll : 5.81
riched20.dll : 5.30.23.1209
schannel.dll : 5.00.2195.5284

+- Internet Explorer ------------------

Version : 6.0.2800.1106

+- Winsock ----------------------------

Winsock : 2.2

Is something not correctly upgraded?


Cheers and thanks!
/Rik

#8 mb

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Posted 18 March 2003 - 02:38 AM

The user reported the problem has been fixed with the latest "private" build.

-Mat
SmartFTP.com