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Anyone else having problems with SmartFTP hanging up?


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#1 vallelunga

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Posted 19 February 2003 - 04:21 AM

Today was the first time I have heavily used SmartFTP at my work. I am evaluating it for work usage. It hung up three times today and would not respond to anything (had to use Ctrl Alt Del.) I am using version 973 with W2k (also with latest Service Pack) on a 600MHz P3 HP computer.

We do have a firewall at work, but it seems to connect just fine without using socks. I am using pasv mode and mostly upload files to a web site.

Before I start spending lots of time troubleshooting, has anyone else seen random lockups?
:cry:

#2 JohnHouston

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Posted 20 February 2003 - 02:04 AM

:cry:
Yep... Upgraded not long ago in an effort to get rid of a very annoying pop-up "UpGrade" box (mistake #1), then again yesterday (02-18-03).

The "Freezing" Problem has only happened one time today as opposed to just about every time it was used prior to upgrading.

What really bothers me is the amount of system resources SFTP now uses. I can only use it for two or three uploads/downloads/views before it sucks everything dry and crashes.

I've spent many an hour on this board and have yet to see a definitive answer pertaining to a real "fix"... For either problem

I've also used SFTP for well over a year with absolutely flawless performance (even donated $$$ to the "cause"). However, after upgrading I find I now only have 10 days left on my "trial"???

Makes it terribly difficult to justify the $30.00 for a key but, This IS a good application. I'd just like an answer, preferably an application that worked, before I spend more $$$.

#3 epp_b

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Posted 20 February 2003 - 03:56 PM

Yes, same problem here. Don't know how many transfers before it locks up. Using Win2000 Pro.

System Info:

+- System -----------------------------

Microsoft Windows 2000 Professional
Service Pack 3 (Build 2195)

CPU Speed : 908 MHz
Total Memory : 261600 KB
Free Memory : 156960 KB

+- SmartFTP ---------------------------

Version : 1.0.974.0
Time Stamp : 2003-02-09 16:16:05

+- Application DLL --------------------

Controls.dll : 1.6.974.0
FTPAPI.dll : 2.0.974.0
Language.dll : 1.0.974.0
ResEng.dll : 1.3.974.0

+- System DLL -------------------------

shell32.dll : 5.00.3502.5436
shlwapi.dll : 5.00.3502.5332
comctl32.dll : 5.81
riched20.dll : 5.30.23.1209
schannel.dll : 5.00.2195.5284

+- Internet Explorer ------------------

Version : 5.00.3502.1000

+- Winsock ----------------------------

Winsock : 2.2

#4 Louie

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Posted 21 February 2003 - 08:35 AM

I run Windows 2000 SP3 with all the latest patches, and push SmartFTP to the max almost daily, with threads running local on the LAN + remote threads running at the same time as well. I can clearly say that SmartFTP runs very well on a 2K/XP environment. So to sum it all up, the problems you guys seem to face, smells to me more like a system stability issue. Please understand that having your OS up to date, plays a very important factor in a true windows application, such as SmartFTP.

Make sure that you are running the latest SmartFTP development build, and have installed the critical and recommended updates, from the windows update page. This also includes MSIE patches, for example I run IE 6 SP1.

Another possibility to lock up issues, can be an antivirus application running, which scans the data as it's being downloaded, or even certain software firewalls can cause problems, to where applications lock up.

So basically what im saying, leave room open for other possibilties, SmartFTP is not always the bad guy ;)

BTW: epp_b,

You are running a dev. build, from almost three weeks ago, you should know better than this by now 8O
The Change Log thread can always be found in the announcements forum, so please update your OS and SmartFTP.

#5 epp_b

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Posted 21 February 2003 - 05:56 PM

Sorry, guess I didn't look at the build version closely enough :oops:

#6 mb

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Posted 21 February 2003 - 07:34 PM

Yep upgrading to latest developer build:

http://www.smartftp....get/SFTPDev.exe

does solve the "possible" freeze problems.

-Mat




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