Jump to content


Photo

Complete and utter lack of support for licensed user, deletion of posts


Best Answer mb , 30 April 2014 - 12:14 PM

Please request technical support as described here:
https://www.smartftp...port-f2653.html

This forum is not an official support channel. Go to the full post


  • This topic is locked This topic is locked
4 replies to this topic

#1 JMM

JMM
  • Members
  • 21 posts
  • Location:
    USA

Posted 10 February 2014 - 01:37 PM

I posted a question here about how to download software that I paid for licenses for, because 3 emails I sent to SmartFTP support addresses asking the same thing were ignored. All I got here was a canned response that amounted to a brush off since what it suggested didn't, and obviously wouldn't, work in the situation I described. Now my posts (those and all of my previous posts on this forum) appear to have been deleted. When I click My Content it says "There is no information to show.". What is up with the bullshit "support", and what happened to my posts?



#2 mb

mb

    Developer

  • Administrators
  • 11804 posts
  • Gender:
    Male
  • Location:
    Worldwide

Posted 10 February 2014 - 02:11 PM

Please contact support through the official channel:
https://www.smartftp...port-f2653.html

#3 JMM

JMM
  • Members
  • 21 posts
  • Location:
    USA

Posted 10 February 2014 - 02:29 PM

Nope. Restore my previous thread that you deleted.



#4 kickster

kickster
  • Members
  • 8 posts

Posted 30 April 2014 - 04:54 AM

WOW, why did i give you guys my monies for this product (that i'm also having problems with) only to find out that your treating your customers like this and not giving your customers help?

 

You people need to restore the threads that you have deleted and act right, this is no way to treat people who give you monies for a product you make.

 

toptenreviews.com shows that you guys have their top rate on the FTP programs and top support as well but this thread (and others that i've been reading) show me just the opposite...

 

I'm watching you closely and should you delete this and/or my thread, i have them coppied and will report you, this is just uncalled for you guys! >:(



#5 mb

mb

    Developer

  • Administrators
  • 11804 posts
  • Gender:
    Male
  • Location:
    Worldwide

Posted 30 April 2014 - 12:14 PM   Best Answer

Please request technical support as described here:
https://www.smartftp...port-f2653.html

This forum is not an official support channel.




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users