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smart ft started over transferring a file


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#1 macneb

macneb
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Posted 24 December 2013 - 09:16 PM

 have a problem, I have a file that smart ftp didnt resume the transfer. this is a large file (16gb) last night it was transferring and said it had transferred 10 gb but this morning it was showing 384 mb transferred. it looks like i had some errors but shouldnt it resumed and not start over overwriting? i wil show the log file below. 
 
I tried to ask this before but i was told to sent to tech support. but i have the trial version. is there a way of contacting them with the trial version. and if not if i do buy the software and i cant get an answer will i be able to get a refund?
 
 
[08:14:14] AUTH TLS
[08:14:14] 234 AUTH TLS OK.
[08:14:15] TLS 1.2 encrypted session established.
[08:14:15] Key Exchange: 4096 bit RSA
[08:14:15] Session Cipher: 128 bit AES
[08:14:15] Command channel protection set to Private.
[08:14:15] PBSZ 0
[08:14:15] 200 PBSZ=0
[08:14:15] USER markacampany
[08:14:15] 331 User markacampany OK. Password required
[08:14:15] PASS (hidden)
[08:14:15] 421 Home directory not available - aborting
[08:14:15] Client closed the connection.
[08:14:15] Destination connection error.
[08:14:15] Operation End
[08:14:45] Initializing. Transfer Queue v5.0.1348.0.
[08:14:45] Operation Begin
[08:14:45] Resolving host name "ols18.com"
[08:14:45] Connecting to 64.64.131.159 Port: 21
[08:14:45] Connected to ols18.com.
[08:14:45] 220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
[08:14:45] 220-You are user number 26 of 550 allowed.
[08:14:45] 220-Local time is now 08:14. Server port: 21.
[08:14:45] 220-This server supports FXP transfers
[08:14:45] 220-IPv6 connections are also welcome on this server.
[08:14:45] 220 You will be disconnected after 15 minutes of inactivity.
[08:14:45] AUTH TLS
[08:14:45] 234 AUTH TLS OK.
[08:14:46] TLS 1.2 encrypted session established.
[08:14:46] Key Exchange: 4096 bit RSA
[08:14:46] Session Cipher: 128 bit AES
[08:14:46] Command channel protection set to Private.
[08:14:46] PBSZ 0
[08:14:46] 200 PBSZ=0
[08:14:46] USER markacampany
[08:14:46] 331 User markacampany OK. Password required
[08:14:46] PASS (hidden)
[08:14:46] 421 Home directory not available - aborting
[08:14:46] Client closed the connection.
[08:14:46] Destination connection error.
[08:14:46] Operation End
[08:15:16] Initializing. Transfer Queue v5.0.1348.0.
[08:15:16] Operation Begin
[08:15:16] Resolving host name "ols18.com"
[08:15:16] Connecting to 64.64.131.159 Port: 21
[08:15:16] Connected to ols18.com.
[08:15:16] 220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
[08:15:16] 220-You are user number 25 of 550 allowed.
[08:15:16] 220-Local time is now 08:14. Server port: 21.
[08:15:16] 220-This server supports FXP transfers
[08:15:16] 220-IPv6 connections are also welcome on this server.
[08:15:16] 220 You will be disconnected after 15 minutes of inactivity.
[08:15:16] AUTH TLS
[08:15:16] 234 AUTH TLS OK.
[08:15:17] TLS 1.2 encrypted session established.
[08:15:17] Key Exchange: 4096 bit RSA
[08:15:17] Session Cipher: 128 bit AES
[08:15:17] Command channel protection set to Private.
[08:15:17] PBSZ 0
[08:15:17] 200 PBSZ=0
[08:15:17] USER markacampany
[08:15:17] 331 User markacampany OK. Password required
[08:15:17] PASS (hidden)
[08:15:17] 421 Home directory not available - aborting
[08:15:17] Client closed the connection.
[08:15:17] Destination connection error.
[08:15:17] Operation End
[08:15:47] Initializing. Transfer Queue v5.0.1348.0.
[08:15:47] Operation Begin
[08:15:47] Resolving host name "ols18.com"
[08:15:47] Connecting to 64.64.131.159 Port: 21
[08:15:47] Connected to ols18.com.
[08:15:47] 220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
[08:15:47] 220-You are user number 26 of 550 allowed.
[08:15:47] 220-Local time is now 08:15. Server port: 21.
[08:15:47] 220-This server supports FXP transfers
[08:15:47] 220-IPv6 connections are also welcome on this server.
[08:15:47] 220 You will be disconnected after 15 minutes of inactivity.
[08:15:47] AUTH TLS
[08:15:47] 234 AUTH TLS OK.
[08:15:48] TLS 1.2 encrypted session established.
[08:15:48] Key Exchange: 4096 bit RSA
[08:15:48] Session Cipher: 128 bit AES
[08:15:48] Command channel protection set to Private.
[08:15:48] PBSZ 0
[08:15:48] 200 PBSZ=0
[08:15:48] USER markacampany
[08:15:48] 331 User markacampany OK. Password required
[08:15:48] PASS (hidden)
[08:15:48] 421 Home directory not available - aborting
[08:15:48] Client closed the connection.
[08:15:48] Destination connection error.
[08:15:48] Operation End
[08:16:18] Initializing. Transfer Queue v5.0.1348.0.
[08:16:18] Operation Begin
[08:16:18] Resolving host name "ols18.com"
[08:16:18] Connecting to 64.64.131.159 Port: 21
[08:16:18] Connected to ols18.com.
[08:16:18] 220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
[08:16:18] 220-You are user number 26 of 550 allowed.
[08:16:18] 220-Local time is now 08:15. Server port: 21.
[08:16:18] 220-This server supports FXP transfers
[08:16:18] 220-IPv6 connections are also welcome on this server.
[08:16:18] 220 You will be disconnected after 15 minutes of inactivity.
[08:16:18] AUTH TLS
[08:16:18] 234 AUTH TLS OK.
[08:16:19] TLS 1.2 encrypted session established.
[08:16:19] Key Exchange: 4096 bit RSA
[08:16:19] Session Cipher: 128 bit AES
[08:16:19] Command channel protection set to Private.
[08:16:19] PBSZ 0
[08:16:19] 200 PBSZ=0
[08:16:19] USER markacampany
[08:16:19] 331 User markacampany OK. Password required
[08:16:19] PASS (hidden)
[08:16:19] 421 Home directory not available - aborting
[08:16:19] Client closed the connection.
[08:16:19] Destination connection error.
[08:16:19] Operation End
[08:16:49] Initializing. Transfer Queue v5.0.1348.0.
[08:16:49] Operation Begin
[08:16:49] Resolving host name "ols18.com"
[08:16:49] Connecting to 64.64.131.159 Port: 21
[08:16:49] Connected to ols18.com.
[08:16:49] 220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
[08:16:49] 220-You are user number 24 of 550 allowed.
[08:16:49] 220-Local time is now 08:16. Server port: 21.
[08:16:49] 220-This server supports FXP transfers
[08:16:49] 220-IPv6 connections are also welcome on this server.
[08:16:49] 220 You will be disconnected after 15 minutes of inactivity.
[08:16:49] AUTH TLS
[08:16:49] 234 AUTH TLS OK.
[08:16:50] TLS 1.2 encrypted session established.
[08:16:50] Key Exchange: 4096 bit RSA
[08:16:50] Session Cipher: 128 bit AES
[08:16:50] Command channel protection set to Private.
[08:16:50] PBSZ 0
[08:16:50] 200 PBSZ=0
[08:16:50] USER markacampany
[08:16:50] 331 User markacampany OK. Password required
[08:16:50] PASS (hidden)
[08:16:50] 230 OK. Current directory is /
[08:16:50] SYST
[08:16:50] 215 UNIX Type: L8
[08:16:50] Detected Server Type: UNIX
[08:16:50] RTT: 33.097 ms
[08:16:50] FEAT
[08:16:50] 211-Extensions supported:
[08:16:50]  EPRT
[08:16:50]  IDLE
[08:16:50]  MDTM
[08:16:50]  SIZE
[08:16:50]  MFMT
[08:16:50]  REST STREAM
[08:16:50]  MLST type*;size*;sizd*;modify*;UNIX.mode*;UNIX.uid*;UNIX.gid*;unique*;
[08:16:50]  MLSD
[08:16:50]  AUTH TLS
[08:16:50]  PBSZ
[08:16:50]  PROT
[08:16:50]  ESTA
[08:16:50]  PASV
[08:16:50]  EPSV
[08:16:50]  SPSV
[08:16:50]  ESTP
[08:16:50] 211 End.
[08:16:50] PWD
[08:16:50] 257 "/" is your current location
[08:16:50] Getting properties (Date modified, Size) of "G:\MOVIES\Movies (original)\The Avengers-2012-1080p.mkv"
[08:16:50] CWD /G Movies/MOVIES/Movies (original)
[08:16:50] 250 OK. Current directory is /G Movies/MOVIES/Movies (original)
[08:16:50] PWD
[08:16:50] 257 "/G Movies/MOVIES/Movies (original)" is your current location
[08:16:50] Getting properties (Size) of "/G Movies/MOVIES/Movies (original)/The Avengers-2012-1080p.mkv"
[08:16:50] MLST The Avengers-2012-1080p.mkv
[08:16:50] 550 Can't check for file existence
[08:16:50] TYPE I
[08:16:50] 200 TYPE is now 8-bit binary
[08:16:50] SIZE The Avengers-2012-1080p.mkv
[08:16:50] 550 Can't check for file existence
[08:16:50] Unable to obtain properties of file "/G Movies/MOVIES/Movies (original)/The Avengers-2012-1080p.mkv". Error=0x80070002
[08:16:50] PROT P
[08:16:50] 200 Data protection level set to "private"
[08:16:50] PASV
[08:16:50] 227 Entering Passive Mode (64,64,131,159,14,50)
[08:16:50] Opening data connection to 64.64.131.159 Port: 3634
[08:16:50] STOR The Avengers-2012-1080p.mkv
[08:16:50] 150 Accepted data connection
 





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