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WebDav appears unsupported?

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#1 rjoc1962

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Posted 18 September 2013 - 04:28 AM

Hi 

I have purchased SmartFTP Ultimate which is supposed to support WebDav. I am able to make connections and upload to our server using ftp however I cannot download files from our server. 

Files download as 1kB size only, and then go into a cycle of retries. Filesize mismatch errors occur.

 

Can anyone please assist.

thankyou

 



#2 mb

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Posted 18 September 2013 - 04:34 AM

Please contact support: Menu: Help->Request Support and provide a test account for the server.

#3 rjoc1962

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Posted 19 September 2013 - 02:42 AM

Unfortunately I am unable to provide server details as this is a corporate site. Also we have not subscribed to paid support.

There are many forum entries regarding Files download as 1kB size only, and then go into a cycle of retries. Filesize mismatch errors occur. for other protocols also but SmartFTP does not not appear to provide suggested solutions.



#4 mb

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Posted 19 September 2013 - 03:16 AM

The other forum posts you may have found are unrelated to your problem. Your support plan is active, please contact us through menu: Help->Request support and send the logs from the transfer queue item: double click the file in the transfer queue.




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