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sfTPShellExtensionUI Failed to create Pepare File Operation Dialog

Prepare File Operation dialog TPShellExtensionUI

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#1 philsea47

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Posted 24 March 2013 - 02:15 PM

Today I renewed my maintenance licence and upgraded to SmartFTP Client 4.1.1314.0 (64-bit). I am running Windows 7.


I have never had a problem with SmartFTP before but now, whenever I try to upload or download a file I see the following pop-up:


sfFTPShellExtensionUI Failed to create Pepare File Operation Dialog


The log shows:

1. Successful connection to ftp site

2. Successful user log in


...but nothing enters the transfer queue


I am able to view and edit files - when I select a file for editing I can see it enter the transfer queue briefly before it becomes visible in the editor.


Any help greatly appreciated

#2 mb



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Posted 24 March 2013 - 03:42 PM

1. Uninstall any 3rd party software firewall, registry cleaner, antivirus products
2. Delete the registry key at:
3. Uninstall SmartFTP
4. Delete the c:\program files\SmartFTP Client folder
5. Install SmartFTP

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