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sfTPShellExtensionUI Failed to create Pepare File Operation Dialog

Prepare File Operation dialog TPShellExtensionUI

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#1 philsea47

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Posted 24 March 2013 - 02:15 PM

Today I renewed my maintenance licence and upgraded to SmartFTP Client 4.1.1314.0 (64-bit). I am running Windows 7.

 

I have never had a problem with SmartFTP before but now, whenever I try to upload or download a file I see the following pop-up:

 

sfFTPShellExtensionUI Failed to create Pepare File Operation Dialog

 

The log shows:

1. Successful connection to ftp site

2. Successful user log in

 

...but nothing enters the transfer queue

 

I am able to view and edit files - when I select a file for editing I can see it enter the transfer queue briefly before it becomes visible in the editor.

 

Any help greatly appreciated



#2 mb

mb

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Posted 24 March 2013 - 03:42 PM

1. Uninstall any 3rd party software firewall, registry cleaner, antivirus products
2. Delete the registry key at:
https://www.smartftp...ings-f2625.html
3. Uninstall SmartFTP
4. Delete the c:\program files\SmartFTP Client folder
5. Install SmartFTP




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