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Problem with licence

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#1 Antonio Mercurio

Antonio Mercurio
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Posted 12 February 2013 - 05:21 PM

I've a regular licence for home use.
I was using the client on Windows 8 but I had a problem and I'd to downgrade to Windows 7 ( the problem was related not to SmartFTP) and now when I install the licence key the client returns "License error: License exhausted, cannot allow another instance."

I can't request suppor troght the client becouse the licence is not present.

I've to buy another licence?

#2 mb



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Posted 12 February 2013 - 07:10 PM

No you dont have to buy a new license. You can manage the existing activations in the customer area:


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