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Issue with transferred files


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#1 Pygma

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Posted 31 July 2012 - 02:00 PM

Heyhey,

im just testing the SmartFTP Client. I stumbled upon a weird problem:

- a) if i upload a file with SmartFTP, the websites data is not updated.

- B) if i i upload a file via the Windows Explorer, the website data is updated immediately.

Browser Caches are disabled, websites (serverside) cache too. Whats wrong with Smart FTP?
I guess Smart FTP doesnt tell the server the data was changed or somewhat like that? I have no idea and knowledge about things like that, but wondering what causes this.

Can someone help me out here, with this issue im unable to use Smart FTP.

Regards

#2 mb

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Posted 31 July 2012 - 02:24 PM

Check the transfer log: Double click the file in the transfer queue.

Does it work if you delete the file on the server first before you replace it?

#3 Pygma

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Posted 31 July 2012 - 02:52 PM

The file is transferred completely. And it also doesnt work if the file is previously deleted. I can check the files content online and they are updated. Thus the website in the browser on any machine doesnt update. (caches are emptied/disabled)

The files are used in a framework. Theyre actually templates and stuff. The websoftware compiles the templates in an own file. But even if this file is deleted, and newly generated, local & server caches deleted, the website doesnt update.
I have to switch the templates used by the framework, and back to make the website update its content.

-> nevertheless all of this isnt necessary if i upload via Windows Explorer.

Is there a Header being sent with an FTP file transfer which tells the server to update the data? Or just something like that? I dont get that at all. It must be something so simple.

#4 mb

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Posted 31 July 2012 - 03:56 PM

Maybe you are uploading the file to the wrong folder on the server.

I recommend that you purchase a license and then contact technical support. They will be able to assist you and help you to resolve the problem.

#5 Pygma

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Posted 01 August 2012 - 08:29 AM

no they are not uploaded to the wrong folder.

I wont buy a license since this problem exists.. i cant use Smart FTP like that.

Still thank you for your efforts.

#6 mb

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Posted 01 August 2012 - 11:47 AM

I can assure you that the problem is not with SmartFTP.




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