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can not activate smartftp with my serial


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#1 yann

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Posted 30 April 2012 - 12:34 PM

Hi,

I bought SmartFTP but when i try to activate it I have this message :

An error occurred during activation. Error: 0x80072ee2

#2 mb

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Posted 30 April 2012 - 12:54 PM

Unblock SmartFTP in your software firewall. Alternatively use Offline Activation.

#3 yann

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Posted 30 April 2012 - 12:57 PM

my firewall is off, and i don't understand how to activate it offline :wacko:

#4 mb

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Posted 30 April 2012 - 01:01 PM

The error only comes if something is blocking SmartFTP from connecting to the server. Ensure that SmartFTP is not blocked in any way (software firewall, antivirus product, other applications you have installed).


#5 yann

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Posted 30 April 2012 - 01:02 PM

i think smartftp can't active himself because we have a proxy but i don't find where i can fill the proxy address

Edited by yann, 30 April 2012 - 01:03 PM.


#6 mb

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Posted 30 April 2012 - 01:17 PM

The proxy configuration is automatic. If it doesn't work for you use the offline activation. If you run into any problems please contact our sales department.

#7 yann

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Posted 30 April 2012 - 01:36 PM

ok thanks for your answers i will use the offline activation




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