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#1 kalamp

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Posted 14 January 2012 - 04:43 PM

We have purchased two professional versions of the ftp client and are attempting to run the software on two Windows Server 2003 machines and we are experiencing issues.

The software installs but will not launch. The first prolem we encountered was a dialog box which read "failed to verify smartftp.exe" when we tried to launch the software. We used the Article 2649 on the site and resolved this problem.

Now when we try to run the program a dialog box opens up titled "Microsoft Visual C++ Runtime Library". The details read: "Runtime Error! Program: The application has requested the runtime to terminate it in an unusual way. Please contact the application's support team for more informations."

We have 10 Windows 2003 Server R2 Standard machines that are the same configurations.. I have attempted to install the software on three of these machines with the same results. I installed the software on a XP machine and was successful. We are in an industrial network and have no Internet connectivity on any of the machines.

I have exported the system information from one of our machines but the info is pretty large so I just entered the general info below. I can post the whole file if needed. Thank you in advance for your assistance.

Kalam Puckett
Xcel Energy

Item Value
OS Name Microsoft® Windows® Server 2003, Standard Edition
Version 5.2.3790 Service Pack 2 Build 3790
Other OS Description R2
OS Manufacturer Microsoft Corporation
System Name DELL5
System Manufacturer Dell Inc.
System Model PowerEdge 2950
System Type X86-based PC
Processor x86 Family 6 Model 23 Stepping 6 GenuineIntel ~2327 Mhz
Processor x86 Family 6 Model 23 Stepping 6 GenuineIntel ~2327 Mhz
Processor x86 Family 6 Model 23 Stepping 6 GenuineIntel ~2327 Mhz
Processor x86 Family 6 Model 23 Stepping 6 GenuineIntel ~2327 Mhz
Processor x86 Family 6 Model 23 Stepping 6 GenuineIntel ~2327 Mhz
Processor x86 Family 6 Model 23 Stepping 6 GenuineIntel ~2327 Mhz
Processor x86 Family 6 Model 23 Stepping 6 GenuineIntel ~2327 Mhz
Processor x86 Family 6 Model 23 Stepping 6 GenuineIntel ~2327 Mhz
BIOS Version/Date Dell Inc. 2.5.0, 9/12/2008
SMBIOS Version 2.5
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume2
Locale United States
Hardware Abstraction Layer Version = "5.2.3790.3959 (srv03_sp2_rtm.070216-1710)"
User Name T1PC02\t1pc2
Time Zone GMT Standard Time
Total Physical Memory 4,090.64 MB
Available Physical Memory 3.66 GB
Total Virtual Memory 5.83 GB
Available Virtual Memory 5.66 GB
Page File Space 2.00 GB
Page File C:\pagefile.sys

#2 mb

mb

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Posted 14 January 2012 - 06:01 PM

Please install MSXML6:
http://www.microsoft...ls.aspx?id=9774

The next version of SmartFTP will show an error if MSXML6 is not installed.

#3 kalamp

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Posted 15 January 2012 - 03:39 PM

That solved our problem. Thank you.




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