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Keeps prompting for login


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#1 seaswallowme

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Posted 12 September 2011 - 10:44 AM

Every few minutes, and I think after each itm in the queue has gone through, Ia login dialog box pops up. I have several computers running smart FTP (licensed) and this is the only one which does this. (Yes i have keep Alive set up and working). The other thing is that when I launch the program, there is no remote window open. On my other computers, it always opens with the remote winodw thta was last used. Any help aprpeciated.

#2 mb

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Posted 12 September 2011 - 02:00 PM

Please post the system information from the menu: Help->About dialog and a screenshot.

#3 seaswallowme

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Posted 12 September 2011 - 03:28 PM

Here's the System Info, but of what should I take a screen shot?
Thankyou.

+- System -----------------------------
Microsoft Windows XP Professional
Service Pack 3 (Build 2600)
CPU Speed : 3192 MHz
Total Memory : 1909 MB
Free Memory : 902 MB
+- SmartFTP ---------------------------
Version : 4.0.1125.0
Time Stamp : 2010-07-24 00:05:58
Platform : x86
Id : 400112237
Maintenance : 2010-08-06
Days in use : 88
+- Language ---------------------------
en-US
+- Internet Explorer ------------------
Version : 8.0.6001.18702
+- Winsock ----------------------------
Winsock : 2.2

#4 mb

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Posted 12 September 2011 - 03:38 PM

Please renew the maintenance here: http://www.smartftp....purchase/renew/

#5 seaswallowme

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Posted 15 September 2011 - 02:25 AM

I've already purchased the product, it should work. I'm not going to pay more money to get what I've already paid for. Hopefully someone else has the solution to the problem, this is the public forum after all.




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