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SmartFTP Crashing on Right Click of Local File


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#1 Stew

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Posted 09 September 2011 - 05:28 PM

Hi,

I just updated to Build 1213 and any time I Right Click on a file in the Local Browser pane, Smart FTP crashes.

And a separate issue... I also noticed that when I click the triangle next to a directory in the Remote Browser pane, the directory does not expand like it did before.

Both issues also occur in Build 1212 (installed on laptop).

Any thoughts would be appreciated.

Thanks!


+- System -----------------------------
Microsoft Windows 7 Home Premium Edition
Service Pack 1 (Build 7601)

CPU Speed : 3415 MHz
Total Memory : 15359 MB
Free Memory : 7929 MB

+- SmartFTP ---------------------------
Version : 4.0.1213.0
Time Stamp : 2011-09-08 18:09:15
Platform : x64
Id : 400048324
Maintenance : 2012-04-09
Days in use : 868

+- Language ---------------------------
en-US

+- Internet Explorer ------------------
Version : 9.0.8112.16421

#2 sunrisecc

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Posted 09 September 2011 - 05:37 PM

I can replicate on 32-bit win 7 using build 1213. I only tested on the local browser window.

#3 sunrisecc

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Posted 09 September 2011 - 05:45 PM

From my event viewer.
Log Name:  	Application
Source:    	Application Error
Date:      	2011-09-09 13:34:57
Event ID:  	1000
Task Category: (100)
Level: 		Error
Keywords:  	Classic
User:      	N/A
Computer:  	SCC
Description:
Faulting application name: SmartFTP.exe, version: 4.0.1213.0, time stamp: 0x4e68edc7
Faulting module name: ntdll.dll, version: 6.1.7601.17514, time stamp: 0x4ce7b96e
Exception code: 0xc015000f
Fault offset: 0x00083dc4
Faulting process id: 0x17ac
Faulting application start time: 0x01cc6f16b348ea39
Faulting application path: C:\Program Files\SmartFTP Client\SmartFTP.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 089d4b0b-db0a-11e0-9157-001cc019b97e
Event Xml:
<Event xmlns="[url="http://schemas.microsoft.com/win/2004/08/events/event"]http://schemas.microsoft.com/win/2004/08/events/event[/url]">
  <System>
	<Provider Name="Application Error" />
	<EventID Qualifiers="0">1000</EventID>
	<Level>2</Level>
	<Task>100</Task>
	<Keywords>0x80000000000000</Keywords>
	<TimeCreated SystemTime="2011-09-09T17:34:57.000000000Z" />
	<EventRecordID>37433</EventRecordID>
	<Channel>Application</Channel>
	<Computer>SCC</Computer>
	<Security />
  </System>
  <EventData>
	<Data>SmartFTP.exe</Data>
	<Data>4.0.1213.0</Data>
	<Data>4e68edc7</Data>
	<Data>ntdll.dll</Data>
	<Data>6.1.7601.17514</Data>
	<Data>4ce7b96e</Data>
	<Data>c015000f</Data>
	<Data>00083dc4</Data>
	<Data>17ac</Data>
	<Data>01cc6f16b348ea39</Data>
	<Data>C:\Program Files\SmartFTP Client\SmartFTP.exe</Data>
	<Data>C:\Windows\SYSTEM32\ntdll.dll</Data>
	<Data>089d4b0b-db0a-11e0-9157-001cc019b97e</Data>
  </EventData>
</Event>


#4 mb

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Posted 09 September 2011 - 05:49 PM

>Stew
Expand. Bug confirmed.

>All
We can debug this directly on your computer. If you are interested please contact us per email at support at smartftp.com
Thank you.

#5 Stew

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Posted 09 September 2011 - 06:04 PM

mb,

Yep, "Auto Expand Folders in Folder View" is enabled.

I noticed that the initial view expands properly. For Example: The Path for my Favorite is set as /public_html & when I open that Favorite, the /public_html folder is selected an the tree is properly expanded. However, if I click the triangle next to any folder within public_html the tree does not expand. And if I move up a directory from public_html & click the triangle for any other folder, it will also not expand. But I can expand & collapse the public_html folder without issue. I changed the default path & it behaves the same, the initial directory is expanded properly, but the other directories won't expand.

I will be happy to email support for remote connection in a few hours when I'm off work.

#6 mb

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Posted 09 September 2011 - 08:00 PM

>Stew
The problem with expand has been fixed. The next build (1 day) will correct the problem.

#7 mb

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Posted 09 September 2011 - 11:15 PM

The new build is now available. It should fix both problems reported here:
http://www.smartftp.com/download/

#8 sunrisecc

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Posted 09 September 2011 - 11:22 PM

I can now right-click on a file in the local browser.

#9 Stew

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Posted 10 September 2011 - 02:18 AM

Confirmed as well. Right Click of Local File is working again as is the Expand of the directory tree.

I have never had a problem with SmartFTP before and I'm definitely not worried should something else happen in the future. What an amazing turn around time on these bug fixes. You guys rock!

Thanks!!!