SmartFTP Crashing on Right Click of Local File
Posted 09 September 2011 - 05:28 PM
I just updated to Build 1213 and any time I Right Click on a file in the Local Browser pane, Smart FTP crashes.
And a separate issue... I also noticed that when I click the triangle next to a directory in the Remote Browser pane, the directory does not expand like it did before.
Both issues also occur in Build 1212 (installed on laptop).
Any thoughts would be appreciated.
+- System -----------------------------
Microsoft Windows 7 Home Premium Edition
Service Pack 1 (Build 7601)
CPU Speed : 3415 MHz
Total Memory : 15359 MB
Free Memory : 7929 MB
+- SmartFTP ---------------------------
Version : 4.0.1213.0
Time Stamp : 2011-09-08 18:09:15
Platform : x64
Id : 400048324
Maintenance : 2012-04-09
Days in use : 868
+- Language ---------------------------
+- Internet Explorer ------------------
Version : 9.0.8112.16421
Posted 09 September 2011 - 05:37 PM
Posted 09 September 2011 - 05:45 PM
Log Name: Application Source: Application Error Date: 2011-09-09 13:34:57 Event ID: 1000 Task Category: (100) Level: Error Keywords: Classic User: N/A Computer: SCC Description: Faulting application name: SmartFTP.exe, version: 4.0.1213.0, time stamp: 0x4e68edc7 Faulting module name: ntdll.dll, version: 6.1.7601.17514, time stamp: 0x4ce7b96e Exception code: 0xc015000f Fault offset: 0x00083dc4 Faulting process id: 0x17ac Faulting application start time: 0x01cc6f16b348ea39 Faulting application path: C:\Program Files\SmartFTP Client\SmartFTP.exe Faulting module path: C:\Windows\SYSTEM32\ntdll.dll Report Id: 089d4b0b-db0a-11e0-9157-001cc019b97e Event Xml: <Event xmlns="[url="http://schemas.microsoft.com/win/2004/08/events/event"]http://schemas.microsoft.com/win/2004/08/events/event[/url]"> <System> <Provider Name="Application Error" /> <EventID Qualifiers="0">1000</EventID> <Level>2</Level> <Task>100</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2011-09-09T17:34:57.000000000Z" /> <EventRecordID>37433</EventRecordID> <Channel>Application</Channel> <Computer>SCC</Computer> <Security /> </System> <EventData> <Data>SmartFTP.exe</Data> <Data>4.0.1213.0</Data> <Data>4e68edc7</Data> <Data>ntdll.dll</Data> <Data>6.1.7601.17514</Data> <Data>4ce7b96e</Data> <Data>c015000f</Data> <Data>00083dc4</Data> <Data>17ac</Data> <Data>01cc6f16b348ea39</Data> <Data>C:\Program Files\SmartFTP Client\SmartFTP.exe</Data> <Data>C:\Windows\SYSTEM32\ntdll.dll</Data> <Data>089d4b0b-db0a-11e0-9157-001cc019b97e</Data> </EventData> </Event>
Posted 09 September 2011 - 05:49 PM
Expand. Bug confirmed.
We can debug this directly on your computer. If you are interested please contact us per email at support at smartftp.com
Posted 09 September 2011 - 06:04 PM
Yep, "Auto Expand Folders in Folder View" is enabled.
I noticed that the initial view expands properly. For Example: The Path for my Favorite is set as /public_html & when I open that Favorite, the /public_html folder is selected an the tree is properly expanded. However, if I click the triangle next to any folder within public_html the tree does not expand. And if I move up a directory from public_html & click the triangle for any other folder, it will also not expand. But I can expand & collapse the public_html folder without issue. I changed the default path & it behaves the same, the initial directory is expanded properly, but the other directories won't expand.
I will be happy to email support for remote connection in a few hours when I'm off work.
Posted 09 September 2011 - 08:00 PM
The problem with expand has been fixed. The next build (1 day) will correct the problem.
Posted 09 September 2011 - 11:22 PM
Posted 10 September 2011 - 02:18 AM
I have never had a problem with SmartFTP before and I'm definitely not worried should something else happen in the future. What an amazing turn around time on these bug fixes. You guys rock!