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Windows Explorer hangup & restart when using SmartFTP!

windows xp windows explorer runtime error visual c++ runtime library

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#1 ishenly

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Posted 27 August 2011 - 05:44 AM

Hi people :lol: :

I get this problem using SmartFTP 4.0.1154.0 runing on WinXP SP3 (spanish); happen this::
  • When running SmartFTP, and having open a Windows Explorer window in any folder, and I try i.e. to change to another folder, get an error message, then all Windows Explorer (includes taskbar) closing, and restarting in 10 seconds.
  • The error (window) message says:

++Microsoft Visual C++ Runtime Library++



- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Runtime Error!

Program: C:\\WINDOWS\\explorer.exe

This application has requested the Runtime to terminate it in an unusual way.
Please contact the application's support team for more information.

Posted Image

  • Then I click OK and Explorer closing and restarting.
  • But SmartFtp stand OK and working.
  • When I open another Explorer, and make some operations, repeat again (and waste my time :().
  • When no running SmartFTP all is OK :o .
  • This, is more recursive, when SamrtFTP is showing it window and remote connection is on or updating.
I have using SmartFTP since I become in this actual office (2 days ago), and nobody know whats happen. SamartFTP downloads are OK, but I get this error ;) .






Thanks people for your attention.

Ish. :P

Edited by ishenly, 27 August 2011 - 05:50 AM.


#2 mb

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Posted 27 August 2011 - 01:07 PM

Install the latest version: http://www.smartftp.com/download/

#3 ishenly

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Posted 29 August 2011 - 06:19 AM

Hi, and thanks.

I have a question, the latest version downloaded from your site is a tryout, if I install it over existent full version, then, become an evaluation version??, whats on licencing??.

Thanks, again, :o.

#4 mb

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Posted 29 August 2011 - 08:34 AM

What is your license key id?

#5 ishenly

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Posted 30 August 2011 - 07:16 AM

It says:

SmartFTP 4.0.1154.0
Licensed Version
Ultimate

:o

#6 mb

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Posted 30 August 2011 - 01:45 PM

Please post the system information from the menu: Help->About dialog.

#7 ishenly

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Posted 13 September 2011 - 12:29 AM

Thanks, updated ;) , and all OK (no more trouble :P ).

Thanks. XD.

:o




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