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not connecting with error


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#1 pranayama

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Posted 05 July 2011 - 11:29 PM

Help!

[19:24:49] SmartFTP v4.0.1204.0
[19:24:55] Resolving host name "www.mindbodybreath.ca"
[19:24:55] Connecting to 108.60.15.22 Port: 21
[19:24:57] Connected to www.mindbodybreath.ca.
[19:24:58] 220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
[19:24:58] 220-You are user number 4 of 100 allowed.
[19:24:58] 220-Local time is now 16:25. Server port: 21.
[19:24:58] 220-This is a private system - No anonymous login
[19:24:58] 220-IPv6 connections are also welcome on this server.
[19:24:58] 220 You will be disconnected after 10 minutes of inactivity.
[19:24:58] USER pranayama
[19:24:59] 331 User pranayama OK. Password required
[19:24:59] PASS (hidden)
[19:25:38] 530 Login authentication failed
[19:25:38] Active Help: http://www.smartftp.com/support/kb/51
[19:25:38] Client closed the connection.
[19:25:38] Connect failed. Error=0x8004440c
[19:25:38] Waiting to retry (30s)...
[19:26:08] Connection attempt 2...
[19:26:08] Resolving host name "www.mindbodybreath.ca"
[19:26:08] Connecting to 108.60.15.22 Port: 21
[19:26:10] Connected to www.mindbodybreath.ca.
[19:26:11] 220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
[19:26:11] 220-You are user number 4 of 100 allowed.
[19:26:11] 220-Local time is now 16:26. Server port: 21.
[19:26:11] 220-This is a private system - No anonymous login
[19:26:11] 220-IPv6 connections are also welcome on this server.
[19:26:11] 220 You will be disconnected after 10 minutes of inactivity.
[19:26:11] USER pranayama
[19:26:12] 331 User pranayama OK. Password required
[19:26:12] PASS (hidden)
[19:26:17] 530 Login authentication failed
[19:26:17] Active Help: http://www.smartftp.com/support/kb/51
[19:26:17] Client closed the connection.
[19:26:17] Connect failed. Error=0x8004440c
[19:26:17] Waiting to retry (30s)...
[19:26:47] Connection attempt 3...
[19:26:47] Resolving host name "www.mindbodybreath.ca"
[19:26:47] Connecting to 108.60.15.22 Port: 21
[19:26:49] Connected to www.mindbodybreath.ca.
[19:26:51] 220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
[19:26:51] 220-You are user number 4 of 100 allowed.
[19:26:51] 220-Local time is now 16:27. Server port: 21.
[19:26:51] 220-This is a private system - No anonymous login
[19:26:51] 220-IPv6 connections are also welcome on this server.
[19:26:51] 220 You will be disconnected after 10 minutes of inactivity.
[19:26:51] USER pranayama
[19:26:52] 331 User pranayama OK. Password required
[19:26:52] PASS (hidden)
[19:27:00] 530 Login authentication failed
[19:27:00] Active Help: http://www.smartftp.com/support/kb/51
[19:27:00] Client closed the connection.
[19:27:00] Connect failed. Error=0x8004440c
[19:27:00] Waiting to retry (30s)...
[19:27:30] Connection attempt 4...
[19:27:30] Resolving host name "www.mindbodybreath.ca"
[19:27:30] Connecting to 108.60.15.22 Port: 21
[19:27:31] Connected to www.mindbodybreath.ca.
[19:27:33] 220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
[19:27:33] 220-You are user number 5 of 100 allowed.
[19:27:33] 220-Local time is now 16:27. Server port: 21.
[19:27:33] 220-This is a private system - No anonymous login
[19:27:33] 220-IPv6 connections are also welcome on this server.
[19:27:33] 220 You will be disconnected after 10 minutes of inactivity.
[19:27:33] USER pranayama
[19:27:35] 331 User pranayama OK. Password required
[19:27:35] PASS (hidden)
[19:27:43] 530 Login authentication failed
[19:27:43] Active Help: http://www.smartftp.com/support/kb/51
[19:27:43] Client closed the connection.
[19:27:43] Connect failed. Error=0x8004440c
[19:27:43] Waiting to retry (30s)


thank you.

#2 mb

mb

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Posted 05 July 2011 - 11:30 PM

http://www.smartftp.com/support/kb/51

#3 pranayama

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Posted 05 July 2011 - 11:34 PM

http://www.smartftp.com/support/kb/51

my user name and password are saved automatically and i do not know how to update this, can u help.

#4 pranayama

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Posted 05 July 2011 - 11:53 PM

how do i reset username and password?

#5 mb

mb

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Posted 06 July 2011 - 12:46 AM

Contact your web hosting provider.