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Latest download not working on my PC


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#1 stevebowen

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Posted 02 June 2011 - 11:26 AM

I have reinstalled my pc and am now trying to reinstall SmartFTP

I have downloaded the latest version and it seems to install ok but when I try and run it, I get the following error

Please can you let me know how to solve this or how to download an older version

Many thanks

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#2 mb

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Posted 02 June 2011 - 11:33 AM

Thank you for your feedback. Can you provide a crash dump?
http://www.smartftp....orts-f2594.html

The "If SmartFTP crashes" paragraph is relevant in your case and you have to enable the "ShowDebugMessage":
"If SmartFTP crashes during startup. Download the ShowDebugMessage.zip archive and double click the ShowDebugMessage - Enable.reg."

Please let us know if you need any assistance with that.

#3 stevebowen

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Posted 02 June 2011 - 12:26 PM

Thank you for such a quick response.

I have run debug and am uploading it now

I will email the link to support@smartftp.com as soon as the upload finishes

Best regards
Steve

#4 mb

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Posted 02 June 2011 - 12:45 PM

Thank you.

#5 mb

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Posted 02 June 2011 - 03:35 PM

Fixed: http://www.smartftp.com/download/