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SmartFTP won't load


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#1 Stefke

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Posted 23 May 2011 - 02:04 PM

Hi all,

I searched the forum (and I googled the problem) before I ended up writing this post. This means I tried rebooting, reinstalling, cleaning the registry, deleting the SmartFTP key in the registry, ...

What's the problem I got? SmartFTP simply doesn't load anymore, no splash screen, no nothing. The problem occured after I tried to install the latest version and the program told me I had to update my maintenance. Funny thing is the website doesn't let me pay for it. After I select the 3 year option, fill out the form and click next I just get a blank screen. I tried it in 4 different browsers ... no cigar.

I thought the problem with the payment might be a server side problem and so I continued the installation. Result? No more SmartFTP... (Up till now I'm still not able to pay.)

So I have two questions for the SmartFTP team:

1. How can I pay with my Mastercad without getting the blank screen after I filled out the form?
2. How do I get my beloved SmartFTP up and running?

FYI. Win 7 - 64bit

Thank you for any suggestions.

Edited by Stefke, 23 May 2011 - 02:18 PM.


#2 Stefke

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Posted 23 May 2011 - 02:17 PM

I don't know why I didn't try this before, but I decided to RDP to my pc at home and give the payment another try. Guess what. It worked. Maybe my office ip was temporarily blocked, I don't know.

Well at least we got half the problem solved now. I'll keep you posted on question number two.

Edited by Stefke, 23 May 2011 - 02:18 PM.


#3 Stefke

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Posted 23 May 2011 - 02:39 PM

I noticed the process is showing up in the process window of the taskmanager for a short while (~ 5 to 10 secs), just to disappear.

Edited by Stefke, 23 May 2011 - 02:39 PM.


#4 mb

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Posted 23 May 2011 - 02:47 PM

It usually means that the file is already on the server and therefore the transfer is skipped.

#5 Stefke

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Posted 26 May 2011 - 12:38 PM

It usually means that the file is already on the server and therefore the transfer is skipped.


Thanks for your replay, but you've lost me here ... Smartftp won't even start, let alone a file would be uploaded.

As far I can see:

  • SmartFTP doesn't return any errors on installation
  • When trying to start SmartFTP it appears in the Windows taskmanager for a short while (~ 5 to 10 secs)
  • No splash appears
  • Disappears from the Windows taskmanager without any action of the user
Any further ideas?

#6 mb

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Posted 26 May 2011 - 01:09 PM

http://www.smartftp....ings-f2625.html

#7 Stefke

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Posted 28 May 2011 - 07:56 AM

http://www.smartftp.com/support/kb/how-to-delete-all-registry-settings-f2625.html


Thanks for replying, but I tried that already as I explained in the original post.

Any other ideas?

#8 mb

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Posted 28 May 2011 - 09:41 AM

Try to run it on a different user account.

#9 Stefke

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Posted 30 May 2011 - 10:03 AM

I tried running it under different user accounts but ... still no cigar.

Would the results of doing this bring us any closer to a solution?

#10 mb

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Posted 30 May 2011 - 11:52 AM

If SmartFTP crashes during startup, yes:
- Install the latest version of SmartFTP to ensure that you really have the latest version
- Then follow in the instructions in the article. Don't forget to enable this:
If SmartFTP crashes during startup. Download the ShowDebugMessage.zip archive and double click the ShowDebugMessage - Enable.reg.

What you can also try is to enable debug logging:
http://www.smartftp....logs-f2613.html

#11 pogo

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Posted 08 June 2011 - 09:46 AM

Stefke, did you solve your problem? I have the exact same problem.

Yesterday everything was fine with 1189 and after the update to 1190 nothing happens execpt the task manager entry that is visible for a couple of seconds.

#12 mb

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Posted 08 June 2011 - 05:38 PM

Can you provide a crash dump?

#13 mb

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Posted 10 June 2011 - 03:30 PM

pogo: You may want to try the latest version: http://www.smartftp.com/download/

#14 pogo

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Posted 11 June 2011 - 05:34 PM

Still the same with 1191 after the upgrade. Then I tried starting it after deleting the registry entry. And last I deinstalled it and installed it again.

There is a new crash dump.

Edited by pogo, 11 June 2011 - 05:34 PM.


#15 mb

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Posted 11 June 2011 - 05:51 PM

Your installation is corrupt:
- Uninstall SmartFTP
- Reboot if you are prompted to do so
- Delete the complete D:\Internet\SmartFTP Client folder
- Install SmartFTP from here: http://www.smartftp.com/download/

To avoid problems in the future, do not manually copy/move files etc

#16 pogo

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Posted 11 June 2011 - 06:18 PM

It's working again. :o

There was no prompt to reboot, though. Perhaps I forgot it earlier and it stuck somewhere in the system.

Thanks for your help.