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SmartFTP crashed on connecting to servers.


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#1 nuntavit

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Posted 18 May 2011 - 06:59 PM

The program crashed when I tried to connect to any FTP servers.

Problem Event Name: APPCRASH
Application Name: SmartFTP.exe
Application Version: 4.0.1181.0
Application Timestamp: 4dd3b708
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.1.7600.16385
Fault Module Timestam: 4a5bdfe0
Exception Code: c000041d
Exception Offset: 000000000000aa7d
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1041
Additional Information 1: 67ca
Additional Information 2: 67ca2756c9aada9a56ba81280258881b
Additional Information 3: 3fec
Additional Information 4: 3fec0a904b7279ef62b3a2c83bb87d31

+- System -----------------------------
Microsoft Windows 7 Ultimate Edition
(Build 7600)

CPU Speed : 3790 MHz
Total Memory : 6135 MB
Free Memory : 4529 MB

+- SmartFTP ---------------------------
Version : 4.0.1181.0
Time Stamp : 2011-05-18 12:40:45
Platform : x64
Id : 400131399
Maintenance : 2011-10-26
Days in use : 0

+- Language ---------------------------
ja-JP

+- Internet Explorer ------------------
Version : 8.0.7600.16385

#2 mb

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Posted 18 May 2011 - 07:03 PM

Can you uninstall the Japanese language addon and then try again?

#3 nuntavit

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Posted 18 May 2011 - 07:10 PM

Uninstalled Japanese language and tried again but same result. Crashed with the same message.

Edited by nuntavit, 18 May 2011 - 07:11 PM.


#4 mb

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Posted 18 May 2011 - 07:15 PM

Does it crash if you open a new connection to a server? menu: File->New Remote Browser. Then ftp.smartftp.com, FTP, anonymous?

#5 nuntavit

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Posted 18 May 2011 - 07:24 PM

Yes, it does. Crashed both when using the address bar or from the file menu.

#6 mb

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Posted 18 May 2011 - 07:39 PM

Please provide a crash dump:
http://www.smartftp....orts-f2594.html

Thank you.

#7 mb

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Posted 18 May 2011 - 11:32 PM

The problem has been fixed. Please try the new build:
http://www.smartftp.com/download/

#8 nuntavit

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Posted 19 May 2011 - 03:17 AM

Problem solved. Thank you.