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Scheduled Transfer no longer transferring


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#1 DMahany

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Posted 17 March 2011 - 01:40 PM

I've had a scheduled FTP Transfer set to go every day at the end of our work day, and run overnight. It's been working pretty well until a few days ago. Now, when I check the computer in the morning, I see that it appears to be hanging up in the middle of a transfer.

"Waiting for Children to Finish" "Waiting to Retry at..." etc.

I neglected to grab a copy of the log at that point, but I attempted to restart the transfer, and here's the log of what happened:

[09:24:28] Operation End
[09:24:58] Operation Begin
[09:24:58] Operation End
[09:25:28] Operation Begin
[09:25:28] Operation End
[09:25:58] Operation Begin
[09:25:58] Operation End
[09:26:28] Operation Begin
[09:26:28] Operation End
[09:26:58] Operation Begin
[09:26:58] Resolving host name "ftp.ihs.com"
[09:26:58] Connecting to 192.77.15.51 Port: 21
[09:26:58] Connected to ftp.ihs.com.
[09:27:09] 220 IHS Engineering FTP Server
[09:27:09] USER Hazmat-Prod
[09:27:09] 331 Password required for Hazmat-Prod.
[09:27:09] PASS (hidden)
[09:27:09] 230 User Hazmat-Prod logged in.
[09:27:09] SYST
[09:27:09] 215 UNIX Type: L8
[09:27:09] Detected Server Type: UNIX
[09:27:09] RTT: 61.529 ms
[09:27:09] FEAT
[09:27:09] 500 FEAT not understood.
[09:27:09] TYPE I
[09:27:09] 200 Type set to I.
[09:27:09] REST 0
[09:27:09] 350 Restarting at 0. Send STORE or RETRIEVE to initiate transfer
[09:27:09] PWD
[09:27:09] 257 "/" is current directory.
[09:27:09] Operation End
[09:27:39] Operation Begin
[09:27:39] Operation End
[09:28:09] Operation Begin
[09:28:09] Operation End
[09:28:39] Operation Begin
[09:28:39] Operation End


currently, it says it's waiting to retry every few minutes or so.

#2 mb

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Posted 17 March 2011 - 06:42 PM

Please post the system information from the menu: Help->About "System Information" dialog.

#3 DMahany

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Posted 25 March 2011 - 06:28 PM

+- System -----------------------------
Microsoft Windows XP Professional
Service Pack 3 (Build 2600)

CPU Speed : 2493 MHz
Total Memory : 2039 MB
Free Memory : 1084 MB

+- SmartFTP ---------------------------
Version : 4.0.1174.0
Time Stamp : 2011-03-08 07:40:40
Platform : x86
Id : 400133543
Maintenance : 2011-12-30
Days in use : 127

+- Language ---------------------------
en-US

+- Internet Explorer ------------------
Version : 8.0.6001.18702

+- Winsock ----------------------------
Winsock : 2.2

#4 mb

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Posted 25 March 2011 - 06:32 PM

Try to remove everything from the queue and then try again. If this doesnt work try to reproduce the problem on Windows 7.

#5 DMahany

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Posted 25 March 2011 - 07:26 PM

I'll give that a try, but I don't think I'll be able to reproduce it on Windows 7. We don't have any computers in the office with Windows 7 installed.