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Smart FTP 4 no connection


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#1 pdwe

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Posted 28 February 2011 - 06:06 AM

Hello,

I just purchased Smart FTP Ultimate. I can't get New remote browser to connect. My website still shows 403 forbidden and not Propagated would that be a cause?

I also have AVG V. 9.872 anti Virus and firewall.

When I create a new remote broswer

protocol: FTP
Host: ftp.Mydomain
Path:
user name and password: Can it be different from my cpanel ftp username or must it be the same?

I never went into properties either

Thanks

Edited by pdwe, 28 February 2011 - 06:32 AM.


#2 mb

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Posted 28 February 2011 - 06:49 AM

Usually the FTP username/password is different from your cpanel credentials. Please contact your web hosting provider for the correct FTP username/password.

#3 pdwe

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Posted 28 February 2011 - 10:49 PM

I never configured ftp client with filezilla or core in my cpanel is that the issue?

#4 mb

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Posted 28 February 2011 - 11:19 PM

I apologize but I cannot follow? To connect to your FTP server you need a host, username/password. Once you have this information, go to the menu: File->New Remote Browser in SmartFTP.

#5 pdwe

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Posted 01 March 2011 - 05:22 AM

A forbidden error simply means there is no index, upload an index.html or index.php and the page will be loaded instead of the error message.

How do I do this step by step please