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FTP upload error: SmartFTP v4.0 - Professional


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#1 Bertrand H.

Bertrand H.
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Posted 30 March 2010 - 06:30 PM

Hi,

I have a problem with FTP uploading.

Using the latest verison of smart ftp 4 pro.

When i try to upload a file (13 KB, very small) to my hosting platform, the task goes in Nooz (or snooz) and I have to wait between 5 and 10 minutes for the transfer to proceed. The speech is very slow: 53 B/s.

for more than one file: the transfer stops after 2 or 3 minutes (failure) randomly. speaking about the transfer from my pc to the hosting space. the other way (hosting->my pc) works ok, but haven't looked at the speed.

I have contacted the support from my hosting provider. They are telling me they ran a test on their side with my account and that everything was fine for them.

I haven't activated any logging process manually. but, maybe they a log file by default? I would like to get traces in order to find where it might come from.

My WYSIWYG application has the same problem: slow upload and stops after a few minutes. (stops = fails)

Can you help me with this please? so, we can find what can be the reason.

A strange point IMHO is that two different applications (smartftp + the wysiwyg) have the same problem. No problem with other hosting platforms.

Thank you for your help.

Bertrand

Summary:
- The upload is not behaving properly. the reason is the connection is lost after a few minutes (paused and will never resume, at least still back to work after 40 minutes).
- Another application has the same problem with the same server.
- The support team from the hosting service didn't manage to reproduce the problem when trying to upload something with my credentials on my platform.
- no problem with another hosting service.

Running the latest update of SmartFTP Pro.

#2 mb

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Posted 30 March 2010 - 06:33 PM

Hello Bertrand ..

Please post the log from transfer. You can get it by double clicking the file in transfer queue.

And please post the system information from the menu: Help->About "System Information"

Thanks.

#3 Bertrand H.

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Posted 30 March 2010 - 07:35 PM

Problem solved by reseting the router.

However, when I select multiple folders and files, the transfers don't appear in the log. Instead, I get "200 Zzzz". But, when I scroll down the transfer queue, files ARE uploading. Not helpful to see if it is transferring or not. See logs below.
SmartFTP uploads the folders first and the subfolder contents appear at the bottom of the list. Not easy to find the transfering files. they were in the middle of the list, not at the the top or not at the bottom...


[21:01:37] SmartFTP v4.0.1092.0

[21:01:38] Resolving host name "ftp.williamwallace.fr"

[21:01:38] Connecting to 72.26.101.180 Port: 21

[21:01:38] Connected to ftp.williamwallace.fr.

[21:01:38] 220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------

[21:01:38] 220-You are user number 5 of 50 allowed.

[21:01:38] 220-Local time is now 12:00. Server port: 21.

[21:01:38] 220-IPv6 connections are also welcome on this server.

[21:01:38] 220 You will be disconnected after 15 minutes of inactivity.

[21:01:38] USER projetww

[21:01:39] 331 User projetww OK. Password required

[21:01:39] PASS (hidden)

[21:01:39] 230-User projetww has group access to: projetww

[21:01:39] 230-This server supports FXP transfers

[21:01:39] 230 OK. Current restricted directory is /

[21:01:39] SYST

[21:01:39] 215 UNIX Type: L8

[21:01:39] Detected Server Type: UNIX

[21:01:39] RTT: 180.834 ms

[21:01:39] FEAT

[21:01:40] 211-Extensions supported:

[21:01:40] EPRT

[21:01:40] IDLE

[21:01:40] MDTM

[21:01:40] SIZE

[21:01:40] REST STREAM

[21:01:40] MLST type*;size*;sizd*;modify*;UNIX.mode*;UNIX.uid*;UNIX.gid*;unique*;

[21:01:40] MLSD

[21:01:40] ESTP

[21:01:40] PASV

[21:01:40] EPSV

[21:01:40] SPSV

[21:01:40] ESTA

[21:01:40] AUTH TLS

[21:01:40] PBSZ

[21:01:40] PROT

[21:01:40] UTF8

[21:01:40] 211 End.

[21:01:40] OPTS UTF8 ON

[21:01:40] 200 OK, UTF-8 enabled

[21:01:40] Detected Server Software: PureFTPd

[21:01:40] PWD

[21:01:40] 257 "/" is your current location

[21:01:40] CWD /www/TestFTPUpload

[21:01:40] 250 OK. Current directory is /www/TestFTPUpload

[21:01:40] PWD

[21:01:41] 257 "/www/TestFTPUpload" is your current location

[21:01:41] TYPE A

[21:01:41] 200 TYPE is now ASCII

[21:01:41] PASV

[21:01:41] 227 Entering Passive Mode (72,26,101,180,117,136)

[21:01:41] Opening data connection to 72.26.101.180 Port: 30088

[21:01:41] MLSD

[21:02:41] Timeout (60s).

[21:02:41] Active Help: http://www.smartftp.com/support/kb/74

[21:02:41] Client closed the connection.

[21:02:41] Automatic failover of data connection mode from "Passive Mode (PASV)" to "Active Mode (PORT)".

[21:02:43] Resolving host name "ftp.williamwallace.fr"

[21:02:43] Connecting to 72.26.101.180 Port: 21

[21:02:43] Connected to ftp.williamwallace.fr.

[21:02:43] 220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------

[21:02:43] 220-You are user number 4 of 50 allowed.

[21:02:43] 220-Local time is now 12:01. Server port: 21.

[21:02:43] 220-IPv6 connections are also welcome on this server.

[21:02:43] 220 You will be disconnected after 15 minutes of inactivity.

[21:02:43] USER projetww

[21:02:43] 331 User projetww OK. Password required

[21:02:43] PASS (hidden)

[21:02:43] 230-User projetww has group access to: projetww

[21:02:43] 230-This server supports FXP transfers

[21:02:43] 230 OK. Current restricted directory is /

[21:02:43] SYST

[21:02:43] 215 UNIX Type: L8

[21:02:43] Detected Server Type: UNIX

[21:02:43] RTT: 190.850 ms

[21:02:43] FEAT

[21:02:43] 211-Extensions supported:

[21:02:43] EPRT

[21:02:43] IDLE

[21:02:43] MDTM

[21:02:43] SIZE

[21:02:43] REST STREAM

[21:02:43] MLST type*;size*;sizd*;modify*;UNIX.mode*;UNIX.uid*;UNIX.gid*;unique*;

[21:02:43] MLSD

[21:02:43] ESTP

[21:02:43] PASV

[21:02:43] EPSV

[21:02:43] SPSV

[21:02:43] ESTA

[21:02:43] AUTH TLS

[21:02:43] PBSZ

[21:02:43] PROT

[21:02:43] UTF8

[21:02:43] 211 End.

[21:02:43] OPTS UTF8 ON

[21:02:43] 200 OK, UTF-8 enabled

[21:02:43] Detected Server Software: PureFTPd

[21:02:43] PWD

[21:02:43] 257 "/" is your current location

[21:02:43] CWD /www/TestFTPUpload

[21:02:43] 250 OK. Current directory is /www/TestFTPUpload

[21:02:43] PWD

[21:02:44] 257 "/www/TestFTPUpload" is your current location

[21:02:44] TYPE A

[21:02:44] 200 TYPE is now ASCII

[21:02:44] PORT 192,168,1,20,203,137

[21:02:44] 200 PORT command successful

[21:02:44] MLSD

[21:02:45] 150 Connecting to port 52105

[21:02:45] 226-Options: -a -l

[21:02:45] 226 2 matches total

[21:02:45] 217 bytes transferred. (211 KB/s) (1 ms)

[21:02:54] PORT 192,168,1,20,203,211

[21:02:54] 200 PORT command successful

[21:02:54] MLSD

[21:02:55] 217 bytes transferred. (211 KB/s) (1 ms)

[21:02:55] 150 Connecting to port 52179

[21:02:55] 226-Options: -a -l

[21:02:55] 226 2 matches total

[21:03:21] MLST wpimages

[21:03:22] 550 Can't check for file existence

[21:03:22] MLST wpscripts

[21:03:22] 550 Can't check for file existence

[21:03:22] MLST braveheart.html

[21:03:22] 550 Can't check for file existence

[21:03:22] MLST braveheart-erreurs.html

[21:03:22] 550 Can't check for file existence

[21:03:22] MLST contact.html

[21:03:22] 550 Can't check for file existence

[21:03:22] MLST galleries.html

[21:03:23] 550 Can't check for file existence

[21:03:23] MLST gal-phot-caerlavrck.html

[21:03:23] 550 Can't check for file existence

[21:03:23] MLST gal-phot-edincast.html

[21:03:23] 550 Can't check for file existence

[21:03:23] MLST gal-phot-falkirk.html

[21:03:23] 550 Can't check for file existence

[21:03:23] MLST gal-phot-falsjdg.html

[21:03:23] 550 Can't check for file existence

[21:03:23] MLST gal-phot-fal-walbrae.html

[21:03:24] 550 Can't check for file existence

[21:03:24] MLST gal-phot-lan.html

[21:03:24] 550 Can't check for file existence

[21:03:24] MLST gal-phot-lan-castl.html

[21:03:24] 550 Can't check for file existence

[21:03:24] MLST gal-phot-lan-stktgrn.html

[21:03:24] 550 Can't check for file existence

[21:03:24] MLST gal-phot-lan-stnich.html

[21:03:24] 550 Can't check for file existence

[21:03:24] MLST gal-photos-berw.html

[21:03:25] 550 Can't check for file existence

[21:03:25] MLST gal-photos-pres.html

[21:03:25] 550 Can't check for file existence

[21:03:25] MLST gal-phot-stirl.html

[21:03:25] 550 Can't check for file existence

[21:03:25] MLST gal-phot-stirl-ath.html

[21:03:25] 550 Can't check for file existence

[21:03:25] MLST gal-phot-stirl-nwm.html

[21:03:25] 550 Can't check for file existence

[21:03:25] MLST gal-vids.html

[21:03:26] 550 Can't check for file existence

[21:03:26] MLST incert-fadalina.html

[21:03:26] 550 Can't check for file existence

[21:03:26] MLST incertitudes.html

[21:03:26] 550 Can't check for file existence

[21:03:26] MLST index.html

[21:03:26] 550 Can't check for file existence

[21:03:26] MLST liens.html

[21:03:26] 550 Can't check for file existence

[21:03:26] MLST liens-lieuxvisites.html

[21:03:27] 550 Can't check for file existence

[21:03:27] MLST liens-wallace.html

[21:03:27] 550 Can't check for file existence

[21:03:27] MLST livredor.html

[21:03:27] 550 Can't check for file existence

[21:03:27] MLST livres.html

[21:03:28] 550 Can't check for file existence

[21:03:28] MLST photos.html

[21:03:28] 550 Can't check for file existence

[21:03:28] MLST projet.html

[21:03:28] 550 Can't check for file existence

[21:03:28] MLST projet-historique.html

[21:03:28] 550 Can't check for file existence

[21:03:28] MLST projet-presentation.html

[21:03:28] 550 Can't check for file existence

[21:03:28] MLST projet-remerciements.html

[21:03:29] 550 Can't check for file existence

[21:03:29] MLST robots.txt

[21:03:29] 550 Can't check for file existence

[21:03:29] MLST wallace.html

[21:03:29] 550 Can't check for file existence

[21:03:29] MLST wallace2.html

[21:03:29] 550 Can't check for file existence

[21:03:29] MLST wallace-1eresannees.html

[21:03:29] 550 Can't check for file existence

[21:03:29] MLST wallace-aletranger.html

[21:03:30] 550 Can't check for file existence

[21:03:30] MLST wallace-attgroup.html

[21:03:30] 550 Can't check for file existence

[21:03:30] MLST wallace-avantwallace2.html

[21:03:30] 550 Can't check for file existence

[21:03:30] MLST wallace-braidfute.html

[21:03:30] 550 Can't check for file existence

[21:03:30] MLST wallace-captureexecution.html

[21:03:30] 550 Can't check for file existence

[21:03:30] MLST wallace-contexte.html

[21:03:31] 550 Can't check for file existence

[21:03:31] MLST wallace-delanastirl.html

[21:03:31] 550 Can't check for file existence

[21:03:31] MLST wallace-falkirk.html

[21:03:31] 550 Can't check for file existence

[21:03:31] MLST wallace-invasionangl.html

[21:03:32] 550 Can't check for file existence

[21:03:32] MLST wallace-retourecosse.html

[21:03:32] 550 Can't check for file existence

[21:03:32] MLST wallace-stirlbridge.html

[21:03:32] 550 Can't check for file existence

[21:03:32] The operation has been added to the Transfer Queue. Check the Transfer Queue for the status.

[21:04:06] NOOP

[21:04:06] 200 Zzz...

[21:04:36] NOOP

[21:04:36] 200 Zzz...

[21:05:07] NOOP

[21:05:07] 200 Zzz...

[21:05:37] NOOP

[21:05:38] 200 Zzz...

[21:06:08] NOOP

[21:06:09] 200 Zzz...

[21:06:39] NOOP

[21:06:41] 200 Zzz...

[21:07:11] NOOP

[21:07:11] 200 Zzz...

Edited by Bertrand H., 30 March 2010 - 07:36 PM.


#4 mb

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Posted 30 March 2010 - 07:37 PM

The log you have posted is from the Remote Browser. The remote browser is used for navigation/browsing only.
The transfers are handled by the transfer queue.

#5 Bertrand H.

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Posted 31 March 2010 - 05:47 AM

Thank you for your reply.

I have found the article "how to get the logs":
http://www.smartftp....-log-f2564.html

I suppose the debug logs are more complete.

Currently running a transfer queue. The transfers don't appear in the log.
[07:43:26] Operation Begin
[07:43:26] Resolving host name "ftp.williamwallace.fr"
[07:43:26] Connecting to 72.26.101.180 Port: 21
[07:43:26] Connected to ftp.williamwallace.fr.
[07:43:26] 220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
[07:43:26] 220-You are user number 4 of 50 allowed.
[07:43:26] 220-Local time is now 22:42. Server port: 21.
[07:43:26] 220-IPv6 connections are also welcome on this server.
[07:43:26] 220 You will be disconnected after 15 minutes of inactivity.
[07:43:26] USER projetww
[07:43:26] 331 User projetww OK. Password required
[07:43:26] PASS (hidden)
[07:43:26] 230-User projetww has group access to: projetww
[07:43:26] 230-This server supports FXP transfers
[07:43:26] 230 OK. Current restricted directory is /
[07:43:26] SYST
[07:43:26] 215 UNIX Type: L8
[07:43:26] Detected Server Type: UNIX
[07:43:26] RTT: 180.190 ms
[07:43:26] FEAT
[07:43:27] 211-Extensions supported:
[07:43:27] EPRT
[07:43:27] IDLE
[07:43:27] MDTM
[07:43:27] SIZE
[07:43:27] REST STREAM
[07:43:27] MLST type*;size*;sizd*;modify*;UNIX.mode*;UNIX.uid*;UNIX.gid*;unique*;
[07:43:27] MLSD
[07:43:27] ESTP
[07:43:27] PASV
[07:43:27] EPSV
[07:43:27] SPSV
[07:43:27] ESTA
[07:43:27] AUTH TLS
[07:43:27] PBSZ
[07:43:27] PROT
[07:43:27] UTF8
[07:43:27] 211 End.
[07:43:27] OPTS UTF8 ON
[07:43:27] 200 OK, UTF-8 enabled
[07:43:27] Detected Server Software: PureFTPd
[07:43:27] PWD
[07:43:27] 257 "/" is your current location
[07:43:27] CWD /www/TestFTPUpload
[07:43:27] 250 OK. Current directory is /www/TestFTPUpload
[07:43:27] PWD
[07:43:27] 257 "/www/TestFTPUpload" is your current location
[07:43:27] MKD wpimages
[07:43:28] 257 "wpimages" : The directory was successfully created
[07:43:28] CWD /www/TestFTPUpload/wpimages
[07:43:28] 250 OK. Current directory is /www/TestFTPUpload/wpimages
[07:43:28] PWD
[07:43:28] 257 "/www/TestFTPUpload/wpimages" is your current location
[07:43:28] Sorting 195 items.
[07:43:28] Sort Time=0s.
[07:43:28] Operation End

#6 mb

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Posted 31 March 2010 - 09:03 AM

Each item in the transfer queue has its own log. If you do not encounter any problems with the transfers, the logs are not that interesting :-)

#7 Bertrand H.

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Posted 31 March 2010 - 09:13 AM

Each item in the transfer queue has its own log. If you do not encounter any problems with the transfers, the logs are not that interesting :-)


Thank you very much for your helpful replies.
Everything is ok now.