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#1 redpaint

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Posted 29 December 2009 - 06:07 PM

Hi,

I often have to connect over a VPN to our office and have tried to use Smart FTP to upload files while connected. Every time I try to upload/delete files via FTP I get a 550 permission denied error. If I disconnect from the VPN there's no problem. Is there a way of using Smart FTP to perform uploads or deletions while connected to the VPN? Is this a network problem or is it something caused by Smart FTP.

Thanks in advance for any advice or assistance.

#2 mb

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Posted 29 December 2009 - 09:45 PM

It shouldn't make any difference. But I would try to server administrator of the server for assistance.

#3 redpaint

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Posted 29 December 2009 - 10:05 PM

Thanks for the reply,

Server administrator has no idea why this would occur, they have told me it must be my connection/software?

#4 mb

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Posted 29 December 2009 - 10:07 PM

Please post both logs. One time with VPN the other time without. Maybe we see the problem with the help of the logs.

#5 redpaint

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Posted 02 February 2010 - 09:20 PM

Please post both logs. One time with VPN the other time without. Maybe we see the problem with the help of the logs.


[21:07:37] SmartFTP v4.0.1072.0
[21:09:06] Resolving host name "ftp.*.*"
[21:09:06] Connecting to *.*.*.* Port: 21
[21:09:11] Connected to *.*.*.
[21:09:11] 220 ProFTPD 1.3.1 Server (ProFTPD) [*.*.*.*]
[21:09:11] USER USERNAME
[21:09:11] 331 Password required for USERNAME
[21:09:11] PASS (hidden)
[21:09:11] 230 User USERNAME logged in
[21:09:11] SYST
[21:09:11] 215 UNIX Type: L8
[21:09:11] Detected Server Type: UNIX
[21:09:11] RTT: 129.954 ms
[21:09:11] FEAT
[21:09:12] 211-Features:
[21:09:12] MDTM
[21:09:12] REST STREAM
[21:09:12] SIZE
[21:09:12] 211 End
[21:09:12] PWD
[21:09:12] 257 "/" is the current directory
[21:09:12] CWD /httpdocs
[21:09:12] 250 CWD command successful
[21:09:12] PWD
[21:09:12] 257 "/httpdocs" is the current directory
[21:09:12] TYPE A
[21:09:13] 200 Type set to A
[21:09:13] PASV
[21:09:13] 227 Entering Passive Mode (*,*,*,*,242,205).
[21:09:13] Opening data connection to *.*.*.* Port: 62157
[21:09:13] LIST -aL
[21:09:13] 150 Opening ASCII mode data connection for file list
[21:09:13] 568 bytes transferred. (1.08 KB/s) (509 ms)
[21:09:14] 226-Transfer complete
[21:09:14] 226 Quotas off
[21:09:14] MDTM favicon.ico
[21:09:14] 550 Access is denied.
[21:09:14] MDTM index.html
[21:09:14] 550 Access is denied.

It's 550 from there on in, regardless of what I try to do.
I'll post the non-vpn details in another post.

#6 redpaint

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Posted 02 February 2010 - 09:23 PM

Non-ftp connection:

[21:21:42] SmartFTP v4.0.1072.0
[21:21:42] Resolving host name "*.*.*.*"
[21:21:42] Connecting to *.*.*.* Port: 21
[21:21:42] Connected to *.*.*.*.
[21:21:42] 220 ProFTPD 1.3.1 Server (ProFTPD) [*.*.*.*]
[21:21:42] USER USERNAME
[21:21:42] 331 Password required for USERNAME
[21:21:42] PASS (hidden)
[21:21:43] 230 User USERNAME logged in
[21:21:43] SYST
[21:21:43] 215 UNIX Type: L8
[21:21:43] Detected Server Type: UNIX
[21:21:43] RTT: 50.486 ms
[21:21:43] FEAT
[21:21:43] 211-Features:
[21:21:43] MDTM
[21:21:43] REST STREAM
[21:21:43] SIZE
[21:21:43] 211 End
[21:21:43] PWD
[21:21:43] 257 "/" is the current directory
[21:21:43] CWD /httpdocs
[21:21:43] 250 CWD command successful
[21:21:43] PWD
[21:21:43] 257 "/httpdocs" is the current directory
[21:21:43] TYPE A
[21:21:43] 200 Type set to A
[21:21:43] PORT 192,168,0,3,196,228
[21:21:43] 200 PORT command successful
[21:21:43] LIST -aL
[21:21:43] 150 Opening ASCII mode data connection for file list
[21:21:44] 568 bytes transferred. (986 bytes/s) (576 ms)
[21:21:44] 226-Transfer complete
[21:21:44] 226 Quotas off
[21:21:44] MDTM favicon.ico
[21:21:44] 213 20100118185956
[21:21:44] Time zone offset: 0 seconds (0.0 hours)

#7 mb

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Posted 03 February 2010 - 12:45 AM

The maintenance agreement (for technical support) of your license has expired.
You can renew it here:
http://www.smartftp....chase/renew.php