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Files transfer, but aren't removed from queue, then keep trying to transfer!


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#1 ArchangelX

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Posted 12 December 2009 - 10:52 AM

We just had our site migrated to a new server, and I've encountered serious problems with SmartFTP and the new server. Something isn't working right. I checked it out to see if it was the server, but Filezilla transfers files to it without a problem.

The file will somehow get itself uploaded to the site, but the queue does not recognize this, and will continue to try uploading to the server, basically copying and recopying...all the while throwing out Permission Denied errors as well as No Such File or Directory errors.

I don't know what has changed, but this is really frustrating. I have updated to the newest version of SmartFTP and still this problem persists. Filezilla works fine, but I really want to use SmartFTP because it's so much easier to work with and has better features. Please help!

Here's the error:

[00:46:59] Operation Begin
[00:46:59] Resolving host name "64.29.151.221"
[00:46:59] Connecting to 64.29.151.221 Port: 21
[00:47:00] Connected to 64.29.151.221.
[00:47:00] 220 Website FTP Server Ready
[00:47:00] USER mamop
[00:47:00] 331 Password required for mamop.
[00:47:00] PASS (hidden)
[00:47:01] 230 User mamop logged in.
[00:47:01] SYST
[00:47:01] 215 XXXXX
[00:47:01] RTT: 131.922 ms
[00:47:01] FEAT
[00:47:02] 211-Features:
[00:47:02]  MDTM
[00:47:02]  REST STREAM
[00:47:02]  SIZE
[00:47:02] 211 End
[00:47:02] PWD
[00:47:02] 257 "/" is current directory.
[00:47:02] CWD /pacificaviationmuseum.org/public
[00:47:02] 250 CWD command successful.
[00:47:02] PWD
[00:47:02] 257 "/pacificaviationmuseum.org/public" is current directory.
[00:47:02] Remote file exist check: "top_ph_1_4.jpg".
[00:47:02] TYPE I
[00:47:02] 200 Type set to I
[00:47:02] SIZE top_ph_1_4.jpg
[00:47:02] 550 top_ph_1_4.jpg: Permission denied
[00:47:02] File exist check failed. File not found or permission denied.
[00:47:02] PASV
[00:47:02] 227 Entering Passive Mode (64,29,151,221,96,154).
[00:47:02] Opening data connection to 64.29.151.221 Port: 24730
[00:47:02] STOR top_ph_1_4.jpg
[00:47:03] 150 Opening BINARY mode data connection for top_ph_1_4.jpg
[00:47:04] 185850 bytes transferred. (173 KB/s) (00:00:01)
[00:47:05] 226 Transfer complete.
[00:47:05] MDTM 20091212094330 top_ph_1_4.jpg
[00:47:05] 550 20091212094330: No such file or directory
[00:47:05] MFMT 20091212094330 top_ph_1_4.jpg
[00:47:05] An established connection was aborted by the software in your host machine.
[00:47:05] Server closed connection
[00:47:05] Transfer failed.
[00:47:05] Operation End


#2 mb

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Posted 12 December 2009 - 02:25 PM

The post transfer (keep filetime, transfer verification) fails due to a bug on the server (the server disconnects the client after when it receives the MFMT command) and therefore the queue item is correctly set to retry.
Filezilla most likely doesn't send MFTM and therefore the server bug is not triggered.

Can you post the log after SmartFTP has retried the transfer a couple of times.

Thanks
Mat

#3 ArchangelX

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Posted 12 December 2009 - 07:54 PM

Kayz...sure thing. Thanks.

[09:53:22] Operation Begin
[09:53:22] Resolving host name "mamop.site.aplus.net"
[09:53:22] Connecting to 64.29.151.221 Port: 21
[09:53:22] Connected to mamop.site.aplus.net.
[09:53:22] 220 Website FTP Server Ready
[09:53:22] USER mamop
[09:53:22] 331 Password required for mamop.
[09:53:22] PASS (hidden)
[09:53:26] 230 User mamop logged in.
[09:53:26] SYST
[09:53:26] 215 XXXXX
[09:53:26] RTT: 132.404 ms
[09:53:26] FEAT
[09:53:26] 211-Features:
[09:53:26]  MDTM
[09:53:26]  REST STREAM
[09:53:26]  SIZE
[09:53:26] 211 End
[09:53:26] PWD
[09:53:26] 257 "/" is current directory.
[09:53:26] CWD /pacificaviationmuseum.org/public
[09:53:26] 250 CWD command successful.
[09:53:26] PWD
[09:53:26] 257 "/pacificaviationmuseum.org/public" is current directory.
[09:53:26] Remote file exist check: "top_ph_1_4.jpg".
[09:53:26] TYPE I
[09:53:27] 200 Type set to I
[09:53:27] SIZE top_ph_1_4.jpg
[09:53:27] 550 top_ph_1_4.jpg: No such file or directory
[09:53:27] File exist check failed. File not found or permission denied.
[09:53:27] PASV
[09:53:27] 227 Entering Passive Mode (64,29,151,221,105,30).
[09:53:27] Opening data connection to 64.29.151.221 Port: 26910
[09:53:27] STOR top_ph_1_4.jpg
[09:53:27] 150 Opening BINARY mode data connection for top_ph_1_4.jpg
[09:53:28] 185850 bytes transferred. (173 KB/s) (00:00:01)
[09:53:29] 226 Transfer complete.
[09:53:29] MDTM 20091212094330 top_ph_1_4.jpg
[09:53:29] 550 20091212094330: No such file or directory
[09:53:29] MFMT 20091212094330 top_ph_1_4.jpg
[09:53:29] An established connection was aborted by the software in your host machine.
[09:53:29] Server closed connection
[09:53:29] Transfer failed.
[09:53:29] Operation End
[09:53:29] Operation Begin
[09:53:29] Resolving host name "mamop.site.aplus.net"
[09:53:29] Connecting to 64.29.151.221 Port: 21
[09:53:30] Connected to mamop.site.aplus.net.
[09:53:30] 220 Website FTP Server Ready
[09:53:30] USER mamop
[09:53:30] 331 Password required for mamop.
[09:53:30] PASS (hidden)
[09:53:32] 230 User mamop logged in.
[09:53:32] SYST
[09:53:32] 215 XXXXX
[09:53:32] RTT: 133.762 ms
[09:53:32] FEAT
[09:53:32] 211-Features:
[09:53:32]  MDTM
[09:53:32]  REST STREAM
[09:53:32]  SIZE
[09:53:32] 211 End
[09:53:32] PWD
[09:53:32] 257 "/" is current directory.
[09:53:32] CWD /pacificaviationmuseum.org/public
[09:53:33] 250 CWD command successful.
[09:53:33] PWD
[09:53:33] 257 "/pacificaviationmuseum.org/public" is current directory.
[09:53:33] Remote file exist check: "top_ph_1_4.jpg".
[09:53:33] TYPE I
[09:53:33] 200 Type set to I
[09:53:33] SIZE top_ph_1_4.jpg
[09:53:33] 550 top_ph_1_4.jpg: Permission denied
[09:53:33] File exist check failed. File not found or permission denied.
[09:53:33] PASV
[09:53:33] 227 Entering Passive Mode (64,29,151,221,105,131).
[09:53:33] Opening data connection to 64.29.151.221 Port: 27011
[09:53:33] STOR top_ph_1_4.jpg
[09:53:33] 150 Opening BINARY mode data connection for top_ph_1_4.jpg
[09:53:34] 185850 bytes transferred. (176 KB/s) (00:00:01)
[09:53:35] 226 Transfer complete.
[09:53:35] MDTM 20091212094330 top_ph_1_4.jpg
[09:53:35] 550 20091212094330: No such file or directory
[09:53:35] MFMT 20091212094330 top_ph_1_4.jpg
[09:53:36] An established connection was aborted by the software in your host machine.
[09:53:36] Server closed connection
[09:53:36] Transfer failed.
[09:53:36] Operation End
[09:53:36] Operation Begin
[09:53:36] Resolving host name "mamop.site.aplus.net"
[09:53:36] Connecting to 64.29.151.221 Port: 21
[09:53:36] Connected to mamop.site.aplus.net.
[09:53:36] 220 Website FTP Server Ready
[09:53:36] USER mamop
[09:53:36] 331 Password required for mamop.
[09:53:36] PASS (hidden)
[09:53:36] 230 User mamop logged in.
[09:53:36] SYST
[09:53:36] 215 XXXXX
[09:53:36] RTT: 134.074 ms
[09:53:36] FEAT
[09:53:36] 211-Features:
[09:53:36]  MDTM
[09:53:36]  REST STREAM
[09:53:36]  SIZE
[09:53:36] 211 End
[09:53:36] PWD
[09:53:37] 257 "/" is current directory.
[09:53:37] CWD /pacificaviationmuseum.org/public
[09:53:37] 250 CWD command successful.
[09:53:37] PWD
[09:53:37] 257 "/pacificaviationmuseum.org/public" is current directory.
[09:53:37] Remote file exist check: "top_ph_1_4.jpg".
[09:53:37] TYPE I
[09:53:37] 200 Type set to I
[09:53:37] SIZE top_ph_1_4.jpg
[09:53:37] 550 top_ph_1_4.jpg: Permission denied
[09:53:37] File exist check failed. File not found or permission denied.
[09:53:37] PASV
[09:53:37] 227 Entering Passive Mode (64,29,151,221,105,206).
[09:53:37] Opening data connection to 64.29.151.221 Port: 27086
[09:53:37] STOR top_ph_1_4.jpg
[09:53:38] 150 Opening BINARY mode data connection for top_ph_1_4.jpg
[09:53:39] 185850 bytes transferred. (170 KB/s) (00:00:01)
[09:53:40] 226 Transfer complete.
[09:53:40] MDTM 20091212094330 top_ph_1_4.jpg
[09:53:40] 550 20091212094330: No such file or directory
[09:53:40] MFMT 20091212094330 top_ph_1_4.jpg
[09:53:40] An established connection was aborted by the software in your host machine.
[09:53:40] Server closed connection
[09:53:40] Transfer failed.
[09:53:40] Operation End
[09:53:40] Operation Begin
[09:53:40] Resolving host name "mamop.site.aplus.net"
[09:53:40] Connecting to 64.29.151.221 Port: 21
[09:53:40] Connected to mamop.site.aplus.net.
[09:53:40] 220 Website FTP Server Ready
[09:53:40] USER mamop
[09:53:40] 331 Password required for mamop.
[09:53:40] PASS (hidden)
[09:53:40] 230 User mamop logged in.
[09:53:40] SYST
[09:53:41] 215 XXXXX
[09:53:41] RTT: 163.669 ms
[09:53:41] FEAT
[09:53:41] 211-Features:
[09:53:41]  MDTM
[09:53:41]  REST STREAM
[09:53:41]  SIZE
[09:53:41] 211 End
[09:53:41] PWD
[09:53:41] 257 "/" is current directory.
[09:53:41] CWD /pacificaviationmuseum.org/public
[09:53:41] 250 CWD command successful.
[09:53:41] PWD
[09:53:41] 257 "/pacificaviationmuseum.org/public" is current directory.
[09:53:41] Remote file exist check: "top_ph_1_4.jpg".
[09:53:41] TYPE I
[09:53:41] 200 Type set to I
[09:53:41] SIZE top_ph_1_4.jpg
[09:53:42] 550 top_ph_1_4.jpg: Permission denied
[09:53:42] File exist check failed. File not found or permission denied.
[09:53:42] PASV
[09:53:42] 227 Entering Passive Mode (64,29,151,221,106,28).
[09:53:42] Opening data connection to 64.29.151.221 Port: 27164
[09:53:42] STOR top_ph_1_4.jpg
[09:53:42] 150 Opening BINARY mode data connection for top_ph_1_4.jpg
[09:53:43] 185850 bytes transferred. (173 KB/s) (00:00:01)
[09:53:44] 226 Transfer complete.
[09:53:44] MDTM 20091212094330 top_ph_1_4.jpg
[09:53:44] 550 20091212094330: No such file or directory
[09:53:44] MFMT 20091212094330 top_ph_1_4.jpg
[09:53:44] An established connection was aborted by the software in your host machine.
[09:53:44] Server closed connection
[09:53:44] Transfer failed.
[09:53:44] Operation End
[09:53:44] Operation Begin
[09:53:44] Resolving host name "mamop.site.aplus.net"
[09:53:44] Connecting to 64.29.151.221 Port: 21
[09:53:44] Connected to mamop.site.aplus.net.
[09:53:45] 220 Website FTP Server Ready
[09:53:45] USER mamop
[09:53:45] 331 Password required for mamop.
[09:53:45] PASS (hidden)
[09:53:49] 230 User mamop logged in.
[09:53:49] SYST
[09:53:49] 215 XXXXX
[09:53:49] RTT: 152.187 ms
[09:53:49] FEAT
[09:53:49] 211-Features:
[09:53:49]  MDTM
[09:53:49]  REST STREAM
[09:53:49]  SIZE
[09:53:49] 211 End
[09:53:49] PWD
[09:53:49] 257 "/" is current directory.
[09:53:49] CWD /pacificaviationmuseum.org/public
[09:53:49] 250 CWD command successful.
[09:53:49] PWD
[09:53:49] 257 "/pacificaviationmuseum.org/public" is current directory.
[09:53:49] Remote file exist check: "top_ph_1_4.jpg".
[09:53:49] TYPE I
[09:53:50] 200 Type set to I
[09:53:50] SIZE top_ph_1_4.jpg
[09:53:50] 550 top_ph_1_4.jpg: Permission denied
[09:53:50] File exist check failed. File not found or permission denied.
[09:53:50] PASV
[09:53:50] 227 Entering Passive Mode (64,29,151,221,106,129).
[09:53:50] Opening data connection to 64.29.151.221 Port: 27265
[09:53:50] STOR top_ph_1_4.jpg
[09:53:50] 150 Opening BINARY mode data connection for top_ph_1_4.jpg
[09:53:51] 185850 bytes transferred. (176 KB/s) (00:00:01)
[09:53:52] 226 Transfer complete.
[09:53:52] MDTM 20091212094330 top_ph_1_4.jpg
[09:53:52] 550 20091212094330: No such file or directory
[09:53:52] MFMT 20091212094330 top_ph_1_4.jpg
[09:53:52] An established connection was aborted by the software in your host machine.
[09:53:52] Server closed connection
[09:53:52] Transfer failed.
[09:53:52] Operation End
[09:53:52] Operation Begin
[09:53:52] Resolving host name "mamop.site.aplus.net"
[09:53:52] Connecting to 64.29.151.221 Port: 21
[09:53:52] Connected to mamop.site.aplus.net.
[09:53:53] 220 Website FTP Server Ready
[09:53:53] USER mamop
[09:53:53] 331 Password required for mamop.
[09:53:53] PASS (hidden)
[09:53:54] Destination connection error.
[09:53:54] Client closed the connection.
[09:53:54] Operation End


#4 mb

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Posted 12 December 2009 - 08:40 PM

Another problem with your server. It doesn't allow the client to get the existing size of a file:
[09:53:33] SIZE top_ph_1_4.jpg
[09:53:33] 550 top_ph_1_4.jpg: Permission denied

Hence the file cannot be resumed.

You can try the post transfer check in SmartFTP. Go to the favorite properties. Then go to the transfer dialog and set the [x] Skip Post Transfer option to Enable.

#5 ArchangelX

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Posted 12 December 2009 - 09:04 PM

Alright, that did the trick. I'm still getting the errors, but it's operating just fine regardless. I can upload and it eliminates itself from the Queue after upload. Thanks a bunch. The new server must have some strange settings.

#6 mb

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Posted 15 December 2009 - 08:11 AM

SmartFTP will no longer send the MFTM command (if it is not advertised) in the next version. However we are sending other commands which may also cause the server (or application firewalls) to disconnect the client.

#7 mb

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Posted 15 December 2009 - 10:16 PM

Can you please give it a try with the new version:
64-bit
http://www.smartftp....x64/SFTPMSI.exe

32-bit
http://www.smartftp....x86/SFTPMSI.exe

You need to enable the Post Transfer Check again. Please post the new log if it doesn't work. Thank you.

Regards,
Mat