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unable to resolve host name


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#1 neschool

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Posted 30 September 2009 - 01:13 AM

OK, I'm totally clueless with all this stuff. When I log onto SmartClient I get a message "unable to resolve host name" and it retrys in 30 seconds. Any suggestions (in simple language, remember I'm clueless).
Thanks

#2 mb

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Posted 30 September 2009 - 10:07 AM

Post the complete log with the error message.

#3 neschool

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Posted 07 October 2009 - 12:16 AM

Post the complete log with the error message.

[20:07:20] SmartFTP v4.0.1049.0
[20:07:21] Resolving host name "ftp.neschooloffloraldesign.com"
[20:07:21] Unable to resolve host name.
[20:07:21] Active Help: http://www.smartftp.com/support/kb/81
[20:07:21] Connect failed. Waiting to retry (30s)...

#4 mb

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Posted 07 October 2009 - 01:30 PM

Try www.neschooloffloraldesign.com
instead of
ftp.neschooloffloraldesign.com

#5 neschool

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Posted 14 October 2009 - 01:01 AM

Try www.neschooloffloraldesign.com
instead of
ftp.neschooloffloraldesign.com

That did it!! Thanks so much for your help.