.UK.com and .GB.com domains
Posted 03 August 2009 - 11:24 AM
I appreciate that when registering domains ending with .uk.com or .gb.com, you are technically only buying subdomains (as they are not true TLDs). However, they do behave just like any other TLD in all other respects (eg when uploading / downloading via Dreamweaver).
I want to use FTP over SSL, for which I can't use DW, so instead need to use SmartFTP.
But SmartFTP insists on appending further .TLD info to the end of my already valid urls (eg mydomain.uk.com is turned into mydomain.uk.com.co.uk by SmartFTP). I can't find any way to stop this happening.
Can you please address this issue?
Posted 03 August 2009 - 01:19 PM
SmartFTP does not append anything to the host name you enter. Try to connect with the IP address instead.
Posted 03 August 2009 - 01:25 PM
Will look into the IP address suggestion, thanks.
However, I can assure you that extra stuff is being appended to the host names. And if I'm not doing it (which I'm definitely not), that really only leaves SmartFTP.
Posted 21 July 2010 - 03:11 PM
However: can't use an IP address.
Also, I can categorically promise you that SmartFTP is still appending .co.uk onto the end of domain.uk.com - every single time I try to connect to that domain. There's no way I can find to stop it or to delete it once it's been added.
Is it possible that the software needs a tweak to recognise .uk.com (and .gb.com) as valid top level domains?
That would seem to be the logical cause of the issue to an idiot layman such as myself.
Posted 16 September 2010 - 10:13 AM
Would appreciate a fix being sorted out, please.
Posted 16 September 2010 - 02:07 PM
Posted 16 September 2010 - 04:11 PM
If I type the domain.uk.com (I use "domain" as a generic replacement for what I'm actually using) directly into a browser address bar, it loads the site correctly. It does so whether I enter:
Dreamweaver also connects to the domain successfully using exactly the same ftp address (ftp.domain.uk.com) as I am asking SmartTFP to use.
So why is it only SmartFTP that has a problem with resolving the address? Surely the issue is specific to your software?
Whilst this looks like a longwinded rant, I do appreciate your help with this - am just trying to explain how I'm seeing the issue from my side.
Edited by ftipsy, 16 September 2010 - 04:11 PM.
Posted 16 September 2010 - 04:36 PM
Google public dns:
Instructions on how to configure the network settings (DNS server) can be found at: http://code.google.c...eed/public-dns/
Posted 16 September 2010 - 05:36 PM
Posted 16 September 2010 - 05:48 PM
Posted 16 September 2010 - 05:58 PM
[00:57:35] SmartFTP v4.0.1137.0
[00:57:35] Resolving host name "ftp.orange.uk.com"
[00:57:35] Connecting to 126.96.36.199 Port: 21
[00:57:36] Connected to ftp.orange.uk.com.
[00:57:36] 220 Microsoft FTP Service
[00:57:36] USER anonymous
[00:57:37] 331 Anonymous access allowed, send identity (e-mail name) as password.
No co.uk is added to the host name I have entered.
Posted 16 September 2010 - 06:00 PM
[18:52:19] SmartFTP v4.0.1137.0
[18:52:19] Resolving host name "ftp.domain.uk.com.co.uk"
[18:52:19] Unable to resolve host name.
[18:52:19] Active Help: http://www.smartftp.com/support/kb/81
[18:52:19] Connect failed. Waiting to retry (30s)...
[18:52:33] Aborted by user.
Posted 16 September 2010 - 06:02 PM
Posted 16 September 2010 - 06:11 PM
Go to the menu: File->New Remote Browser. Then enter the host, username and password. Click OK to connect.
Posted 16 September 2010 - 06:21 PM
That worked. Up to a point. But this time because of some issue with IP addresses.
"500 I won't open a connection to xxx.xxx.x.x (only to xx.xxx.xx.xxx)"
Best discussed with hosting provider?
Edited by ftipsy, 16 September 2010 - 06:24 PM.
Posted 16 September 2010 - 06:30 PM
I think the server thinks that you are opening the data connection from a different ip address than the one you use for the control connection. You probably have to set the encryption for the data connection (FTP->Connection->SSL) to clear instead of private.
Posted 16 September 2010 - 06:39 PM
Thank you very much indeed for your help with this - it's greatly appreciated.
Just hope it still works tomorrow
Edited by ftipsy, 16 September 2010 - 06:58 PM.