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Transfer failed 550 Failed to open file


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#1 jayzee

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Posted 07 May 2009 - 07:55 PM

Hi,

I am trying to download some files off a localy hosted webserver but I am having a problem, although a lot of the files are downloading correctly, some just won't come down and get stuck in the tranfer que and just keep retrying without ever succeeding.

I have downloaded the latest version and the error log is as below

[20:50:23] SIZE 1891008_questionaire.jpg
[20:50:23] 213 1035384
[20:50:23] MDTM 1891008_questionaire.jpg
[20:50:23] 213 20081010120431
[20:50:23] PASV
[20:50:24] 227 Entering Passive Mode (192,168,184,110,228,25)
[20:50:24] Passive ip address returned from server different from server ip.
[20:50:24] Opening data connection to 192.168.184.110 Port: 58393
[20:50:24] RETR 1891008_questionaire.jpg
[20:50:24] 550 Failed to open file.
[20:50:24] MDTM 1891008_questionaire.jpg
[20:50:24] 213 20081010120431
[20:50:24] Transfer failed.
[20:50:54] SIZE 1891008_questionaire.jpg
[20:50:54] 213 1035384
[20:50:54] MDTM 1891008_questionaire.jpg
[20:50:54] 213 20081010120431
[20:50:54] PASV
[20:50:54] 227 Entering Passive Mode (192,168,184,110,156,229)
[20:50:54] Passive ip address returned from server different from server ip.
[20:50:54] Opening data connection to 192.168.184.110 Port: 40165
[20:50:54] RETR 1891008_questionaire.jpg
[20:50:54] 550 Failed to open file.
[20:50:54] MDTM 1891008_questionaire.jpg
[20:50:54] 213 20081010120431
[20:50:54] Transfer failed.


why do some files download and others get stuck

thanks

Matt

#2 mb

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Posted 07 May 2009 - 09:47 PM

It's a problem on the server side:
[20:50:54] RETR 1891008_questionaire.jpg
[20:50:54] 550 Failed to open file.

Please contact your web hosting provider for assistance.

Regards,
Mat

#3 jayzee

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Posted 08 May 2009 - 01:48 PM

unfortunately I am the host as it is a local computer running LAMP.

I had come to the conclusion that it was possibly something to do with the server, but was a bit stumped by why some files worked and some didn't

any areas I should start looking to get it resolved?

Cheers J

#4 mb

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Posted 08 May 2009 - 02:44 PM

Maybe the files you are trying to download are currently in use and therefore the server cannot open them. And did you check the access permissions of these files? e.g. Is the user under which the server is running able to access the files?

Regards,
Mat

#5 CambridgeChris

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Posted 11 May 2009 - 09:07 AM

I had exactly the same problem yesterday (10th May 2009).

Repeated error 550 - The system cannot find the file specified.

I was trying to upload an MP3 file (a sermon from our Church) - which I do once a week, with no problems usually.
The file size was 9 Mb.
The transfer kept failing, at random places - 3 Mb, 2 Mb, 6 Mb ......
I left SmartFTP running, and eventually - after about a dozen attempts - it finally got through the complete file without the error occurring.

I wonder whether other users of the same web host had similar problems?
My 50 Mb of free webspace belongs to Pipex.

On the same day, my Googlemail account kept dropping out.
So perhaps Pipex was having a bad day, with a lot of short service interruptions?

Next time it happens (if it does recur) I'll probably just leave SmartFTP retrying for as long as it takes to succeed.

#6 sandolita

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Posted 15 June 2009 - 03:58 AM

I'm having the same problem. Smart was working wonderfully then suddenly it started to give me this The system cannot find the file, then restarts trying to upload it to the site. It does appear to happen on a file size larger than 2.5mb... My other WinSCP program does it just fine for me. It's only for one of the Site's I have this problem with using Smartftp, so i'm gathering its something in my settings for this particular Favourite. Any obvious things I may of changed unknowingly anyone?

#7 mb

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Posted 15 June 2009 - 06:26 AM

Please double click the file in the transfer queue after the retry. The log window opens. Cop&paste the log here.

Regards,
Mat

#8 CambridgeChris

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Posted 15 June 2009 - 10:19 AM

Please double click the file in the transfer queue after the retry. The log window opens. Cop&paste the log here.

Regards,
Mat



#9 CambridgeChris

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Posted 15 June 2009 - 10:25 AM

Sorry, I didn't save the log file at the time, so I can't give you the required details.

Since then, however, upload seems to have been more reliable.

If it occurs again, I'll remember to save the log file and post it here.

#10 CambridgeChris

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Posted 21 July 2009 - 04:31 PM

Sorry, I didn't save the log file at the time, so I can't give you the required details.

Since then, however, upload seems to have been more reliable.

If it occurs again, I'll remember to save the log file and post it here.



#11 CambridgeChris

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Posted 21 July 2009 - 04:33 PM

OK, the error has occurred again, and here is the log file.

Any ideas why it keeps having to re-start the transfer?

IF it's due to my Pipex connection (over a BT line) intermittently dropping out -
would I be better off switching to a Virgin connection over my cable line?

[12:24:20] SmartFTP v3.0.1027.6
[12:24:27] Resolving host name "dslftp.dsl.pipex.com"
[12:24:27] Connecting to 194.154.164.80 Port: 21
[12:24:27] Connected to dslftp.dsl.pipex.com.
[12:24:28] 220-Microsoft FTP Service
[12:24:28] 220 ftp server 28
[12:24:28] USER auxt18
[12:24:28] 331 Password required for auxt18.
[12:24:28] PASS (hidden)
[12:24:29] 230 User logged in.
[12:24:29] SYST
[12:24:29] 215 Windows_NT
[12:24:29] Detected Server Type: Windows NT
[12:24:29] RTT: 15.898 ms
[12:24:29] FEAT
[12:24:29] 211-Extended features supported:
[12:24:29] LANG EN*
[12:24:29] UTF8
[12:24:30] AUTH TLS;TLS-C;SSL;TLS-P;
[12:24:30] PBSZ
[12:24:30] PROT C;P;
[12:24:30] CCC
[12:24:30] HOST
[12:24:30] SIZE
[12:24:30] MDTM
[12:24:30] 211 END
[12:24:30] OPTS UTF8 ON
[12:24:30] 200 OPTS UTF8 command successful - UTF8 encoding now ON.
[12:24:30] TYPE I
[12:24:30] 200 Type set to I.
[12:24:30] REST 0
[12:24:30] 350 Restarting at 0.
[12:24:30] PWD
[12:24:30] 257 "/" is current directory.
[12:24:30] TYPE A
[12:24:30] 200 Type set to A.
[12:24:30] PASV
[12:24:30] 227 Entering Passive Mode (194,154,164,80,81,28)
[12:24:30] Opening data connection to 194.154.164.80 Port: 20764
[12:24:30] LIST -aL
[12:24:30] 284 bytes transferred. (3.55 KB/s) (78 ms)
[12:24:30] 125 Data connection already open; Transfer starting.
[12:24:31] 226 Transfer complete.
[12:24:31] MDTM 2009Jun28_915.mp3
[12:24:31] 213 20090701200430
[12:24:31] Timezone offset: 3600 seconds (1.0 hours)
[12:24:42] TYPE I
[12:24:42] 200 Type set to I.
[12:24:42] SIZE index.html
[12:24:42] 213 743
[12:24:42] MDTM index.html
[12:24:42] 213 20090701200451
[12:24:42] STAT index.html
[12:24:42] 213-status of index.html:
[12:24:42] 07-01-09 09:04PM 743 index.html
[12:24:42] 213 End of status.
[12:24:42] TYPE A
[12:24:42] 200 Type set to A.
[12:24:43] PASV
[12:24:43] 227 Entering Passive Mode (194,154,164,80,81,37)
[12:24:43] Opening data connection to 194.154.164.80 Port: 20773
[12:24:43] LIST -aL
[12:24:43] 150 Opening ASCII mode data connection.
[12:24:43] 284 bytes transferred. (18.4 KB/s) (15 ms)
[12:24:43] 226 Transfer complete.
[12:24:46] The operation has been added to the Transfer Queue. Check the Transfer Queue for the status.
[12:24:49] TYPE I
[12:24:49] 200 Type set to I.
[12:24:49] SIZE index.html
[12:24:49] 213 746
[12:24:49] MDTM index.html
[12:24:49] 213 20090706112248
[12:24:49] STAT index.html
[12:24:49] 213-status of index.html:
[12:24:49] 07-06-09 12:22PM 746 index.html
[12:24:49] 213 End of status.
[12:24:59] DELE 2009May31_915.mp3
[12:24:59] 250 DELE command successful.
[12:25:07] DELE 2009Jun07_915.mp3
[12:25:07] 250 DELE command successful.
[12:25:35] SIZE 2009Jun14_915.mp3
[12:25:35] 550 The system cannot find the file specified.
[12:25:35] MDTM 2009Jun14_915.mp3
[12:25:35] 550 The system cannot find the file specified.
[12:25:35] STAT 2009Jun14_915.mp3
[12:25:35] 550 The system cannot find the file specified.
[12:25:35] CWD /2009Jun14_915.mp3
[12:25:35] 550 The system cannot find the file specified.
[12:25:35] TYPE A
[12:25:35] 200 Type set to A.
[12:25:35] PASV
[12:25:35] 227 Entering Passive Mode (194,154,164,80,81,115)
[12:25:35] Opening data connection to 194.154.164.80 Port: 20851
[12:25:35] LIST -aL
[12:25:35] 150 Opening ASCII mode data connection.
[12:25:35] 168 bytes transferred. (10.9 KB/s) (15 ms)
[12:25:35] 226 Transfer complete.
[12:25:35] The operation has been added to the Transfer Queue. Check the Transfer Queue for the status.
[12:25:44] TYPE I
[12:25:45] 200 Type set to I.
[12:25:45] SIZE 2009Jul05_915.mp3
[12:25:45] 550 The system cannot find the file specified.
[12:25:45] MDTM 2009Jul05_915.mp3
[12:25:45] 550 The system cannot find the file specified.
[12:25:45] CWD /2009Jul05_915.mp3
[12:25:45] 550 The system cannot find the file specified.
[12:25:45] TYPE A
[12:25:45] 200 Type set to A.
[12:25:45] PASV
[12:25:45] 227 Entering Passive Mode (194,154,164,80,81,125)
[12:25:45] Opening data connection to 194.154.164.80 Port: 20861
[12:25:45] LIST -aL
[12:25:45] 150 Opening ASCII mode data connection.
[12:25:45] 226 bytes transferred. (1.57 KB/s) (140 ms)
[12:25:46] 226 Transfer complete.
[12:25:46] The operation has been added to the Transfer Queue. Check the Transfer Queue for the status.
[12:26:16] NOOP
[12:26:16] 200 NOOP command successful.
[12:26:46] NOOP
[12:26:46] 200 NOOP command successful.
[12:26:52] TYPE I
[12:26:53] 200 Type set to I.
[12:26:53] SIZE 2009Jun14_915.mp3
[12:26:53] 550 The system cannot find the file specified.
[12:27:23] NOOP
[12:27:23] 200 NOOP command successful.
[12:27:53] NOOP
[12:27:55] 200 NOOP command successful.
[12:27:56] SIZE 2009Jun14_915.mp3
[12:27:57] 550 The system cannot find the file specified.
[12:28:27] NOOP
[12:28:27] 200 NOOP command successful.
[12:28:57] NOOP
[12:28:57] 200 NOOP command successful.
[12:29:27] NOOP
[12:29:28] 200 NOOP command successful.
[12:29:47] SIZE 2009Jun14_915.mp3
[12:29:47] 550 The system cannot find the file specified.
[12:30:17] NOOP
[12:30:17] 200 NOOP command successful.
[12:30:47] NOOP
[12:30:48] 200 NOOP command successful.
[12:31:15] SIZE 2009Jun14_915.mp3
[12:31:15] 550 The system cannot find the file specified.
[12:31:45] NOOP
[12:31:45] 200 NOOP command successful.
[12:32:15] NOOP
[12:32:16] 200 NOOP command successful.
[12:32:27] SIZE 2009Jun14_915.mp3
[12:32:27] 550 The system cannot find the file specified.
[12:32:57] NOOP
[12:32:57] 200 NOOP command successful.
[12:33:28] NOOP
[12:33:28] 200 NOOP command successful.
[12:33:58] NOOP
[12:33:58] 200 NOOP command successful.
[12:34:28] NOOP
[12:34:29] 200 NOOP command successful.
[12:34:59] NOOP
[12:34:59] 200 NOOP command successful.
[12:35:29] NOOP
[12:35:30] 200 NOOP command successful.
[12:36:00] NOOP
[12:36:00] 200 NOOP command successful.
[12:36:30] NOOP
[12:36:30] 200 NOOP command successful.
[12:37:00] NOOP
[12:37:00] 200 NOOP command successful.
[12:37:01] SIZE 2009Jun14_915.mp3
[12:37:01] 213 12167128
[12:37:01] MDTM 2009Jun14_915.mp3
[12:37:01] 213 20090706104626
[12:37:31] NOOP
[12:37:31] 200 NOOP command successful.
[12:38:01] NOOP
[12:38:02] 200 NOOP command successful.
[12:38:32] NOOP
[12:38:32] 200 NOOP command successful.
[12:39:02] NOOP
[12:39:02] 200 NOOP command successful.
[12:39:32] NOOP
[12:39:32] 200 NOOP command successful.
[12:39:55] SIZE 2009Jul05_915.mp3
[12:39:55] 550 The system cannot find the file specified.
[12:40:26] NOOP
[12:40:26] 200 NOOP command successful.
[12:40:56] NOOP
[12:40:56] 200 NOOP command successful.
[12:41:26] NOOP
[12:41:26] 200 NOOP command successful.
[12:41:56] NOOP
[12:41:56] 200 NOOP command successful.
[12:42:27] NOOP
[12:42:27] 200 NOOP command successful.
[12:42:57] NOOP
[12:42:57] 200 NOOP command successful.
[12:43:27] NOOP
[12:43:27] 200 NOOP command successful.
[12:43:58] NOOP
[12:43:58] 200 NOOP command successful.
[12:44:24] SIZE 2009Jul05_915.mp3
[12:44:24] 213 11884588
[12:44:24] MDTM 2009Jul05_915.mp3
[12:44:24] 213 20090706111856
[12:44:54] NOOP
[12:44:54] 200 NOOP command successful.
[12:45:24] NOOP

#12 mb

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Posted 21 July 2009 - 07:51 PM

Chris: Please install the latest version of SmartFTP: http://www.smartftp.com/download

Then post the log from the transfer (from the transfer queue) and not from the remote browser.

#13 CambridgeChris

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Posted 22 July 2009 - 08:24 AM

I'm not sure how to post the log from the transfer (from the transfer queue).

I've found a file called Transfer Queue.xml

This is what it ways when opened in Notepad:

<?xml version="1.0"?>
<!--TransferQueueItems-->
<Items><Version>1</Version></Items>

I can't find a way to insert the .xml file, and I can't find out how ti view the "log" from the transfer queue.

Sorry to be so ignorant, but could you assist me in finding the info you wish sent?

Thanks!

#14 mb

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Posted 22 July 2009 - 09:54 AM

Hello ..

"from the transfer queue"
http://www.smartftp....logs-f2564.html

1. Stop the transfer queue
2. Add the item
3. Double click the item in the transfer queue
4. Start the transfer queue

#15 CambridgeChris

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Posted 22 July 2009 - 02:50 PM

Thanks for the link to the relevant Knowledge Base article. I'd tried to find this, but failed.

Here (I hope)is the Transfer Log of another upload I just made.

The first error 550, at the start of the transfer (15:26), does not appear in the log view in the remote browser.

After three minutes of uploading, the second error 550 appears in the log and in the log view window.

This time, after one re-start fromt he beginning, the upload worked.

It frequently takes two or three restarts before an upload finishes.

I'm uploading MP3 audio files (of sermons in our Church), typically 10 or 12 Mb in length.

I hope this info helps to pinpoint the problem.

Thanks!






[15:26:54] Resolving host name "dslftp.dsl.pipex.com"
[15:26:54] Connecting to 194.154.164.80 Port: 21
[15:26:54] Connected to dslftp.dsl.pipex.com.
[15:26:54] 220-Microsoft FTP Service
[15:26:54] 220 ftp server 28
[15:26:54] USER auxt18
[15:26:54] 331 Password required for auxt18.
[15:26:54] PASS (hidden)
[15:26:56] 230 User logged in.
[15:26:56] SYST
[15:26:56] 215 Windows_NT
[15:26:56] Detected Server Type: Windows NT
[15:26:56] RTT: 24.683 ms
[15:26:56] FEAT
[15:26:56] 211-Extended features supported:
[15:26:57] LANG EN*
[15:26:57] UTF8
[15:26:57] AUTH TLS;TLS-C;SSL;TLS-P;
[15:26:57] PBSZ
[15:26:57] PROT C;P;
[15:26:57] CCC
[15:26:57] HOST
[15:26:57] SIZE
[15:26:57] MDTM
[15:26:57] 211 END
[15:26:57] OPTS UTF8 ON
[15:26:57] 200 OPTS UTF8 command successful - UTF8 encoding now ON.
[15:26:57] TYPE I
[15:26:57] 200 Type set to I.
[15:26:57] REST 0
[15:26:57] 350 Restarting at 0.
[15:26:57] PWD
[15:26:57] 257 "/" is current directory.
[15:26:57] Remote file exist check: "2009Jun28_915.mp3".
[15:26:57] SIZE 2009Jun28_915.mp3
[15:26:57] 550 The system cannot find the file specified.
[15:26:57] File exist check failed. File not found or permission denied.
[15:26:57] PASV
[15:26:57] 227 Entering Passive Mode (194,154,164,80,131,119)
[15:26:57] Opening data connection to 194.154.164.80 Port: 33655
[15:26:57] STOR 2009Jun28_915.mp3
[15:26:57] 150 Opening BINARY mode data connection.
[15:29:48] An established connection was aborted by the software in your host machine.
[15:29:48] Server closed connection
[15:29:48] Transfer failed.
[15:29:48] Resolving host name "dslftp.dsl.pipex.com"
[15:29:48] Connecting to 194.154.164.80 Port: 21
[15:29:48] Connected to dslftp.dsl.pipex.com.
[15:29:49] 220-Microsoft FTP Service
[15:29:49] 220 ftp server 29
[15:29:49] USER auxt18
[15:29:49] 331 Password required for auxt18.
[15:29:49] PASS (hidden)
[15:29:50] 230 User logged in.
[15:29:50] SYST
[15:29:50] 215 Windows_NT
[15:29:50] Detected Server Type: Windows NT
[15:29:50] RTT: 15.676 ms
[15:29:50] FEAT
[15:29:50] 211-Extended features supported:
[15:29:51] LANG EN*
[15:29:51] UTF8
[15:29:51] AUTH TLS;TLS-C;SSL;TLS-P;
[15:29:51] PBSZ
[15:29:51] PROT C;P;
[15:29:51] CCC
[15:29:51] HOST
[15:29:51] SIZE
[15:29:51] MDTM
[15:29:51] 211 END
[15:29:51] OPTS UTF8 ON
[15:29:51] 200 OPTS UTF8 command successful - UTF8 encoding now ON.
[15:29:51] TYPE I
[15:29:51] 200 Type set to I.
[15:29:51] REST 0
[15:29:51] 350 Restarting at 0.
[15:29:51] PWD
[15:29:51] 257 "/" is current directory.
[15:29:51] Remote file exist check: "2009Jun28_915.mp3".
[15:29:51] SIZE 2009Jun28_915.mp3
[15:29:51] 550 The system cannot find the file specified.
[15:29:51] File exist check failed. File not found or permission denied.
[15:29:51] PASV
[15:29:51] 227 Entering Passive Mode (194,154,164,80,106,97)
[15:29:51] Opening data connection to 194.154.164.80 Port: 27233
[15:29:51] STOR 2009Jun28_915.mp3
[15:29:51] 150 Opening BINARY mode data connection.

#16 mb

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Posted 22 July 2009 - 03:39 PM

You can ignore the 550 replies. These are not errors to worry about.

Your uploads break because the server terminates the connection. But SmartFTP automatically resumes the transfer. This happens and is out of the control of SmartFTP.

Regards,
Mat




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