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Version 3.0.1025.04 crasch on 2 PCs


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#1 rummice

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Posted 14 January 2009 - 08:42 PM

:( Help me ! I don't know what do to!

I own two different PC and installed SmartFTP version 3 and later version 3.0.1025.24 on one of them ..... and it goes on crash anytime The error takes place when it is trasfering files, after some minutes it works. Then i de-installed it and installed on the other PC, but the same happend.

The second pc configuration is:

+- System -----------------------------
Microsoft Windows XP Professional
Service Pack 2 (Build 2600)

CPU Speed : 2998 MHz
Total Memory : 2046 MB
Free Memory : 1587 MB

+- SmartFTP ---------------------------
Version : 3.0.1025.24
Time Stamp : 2009-01-14 03:29:34
Platform : x86
Id : 400098545
Days in use : 0

+- Application DLL --------------------
sfFTPLib.dll : 1.5.17.13
sfFavorites.dll : 1.0.21.24
sfFavoritesShellExtension.dll : 2.0.1.10
sfTransferQueue.dll : 1.0.18.24
sfFTPShellExtension.dll : 1.0.16.24
SmartFTPPS.dll : 3.0.1025.24

+- Language ---------------------------
SmartFTP.exe : 3.0.1025.24

+- Internet Explorer ------------------
Version : 7.0.5730.11

+- Winsock ----------------------------
Winsock : 2.2

According to what XP says, the error is related to memory error, but is the same error for both PC.

Sometime appears the XP allarm window with the notice "an error occurred and the program is going to be terminated".

I do not know what can i do !

Thanks

Edited by rummice, 14 January 2009 - 08:44 PM.


#2 mb

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Posted 14 January 2009 - 09:49 PM

Please collect the crash dump as described here:
http://www.smartftp....orts-f2594.html

#3 rummice

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Posted 14 January 2009 - 10:46 PM

Impossible to do. When i try to start SmartFTP, it goes in crash since beginning. Doesn't arrive to start. It stops before and appear the signature "memory error". I can send you just the screen image with the error message.

I de-installed and re-installe dsoftware several times, but it happends always the same.

Edited by rummice, 14 January 2009 - 10:48 PM.


#4 mb

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Posted 14 January 2009 - 11:04 PM

Did you already delete the registry key at:
HKEY_CURRENT_USER\Software\SmartFTP

You can use regedit.exe to do this.

Regards,
Mat