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Error when using via External Drive


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#1 sawsan22

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Posted 24 September 2008 - 02:44 PM

Smart FTP had worked great for me for some time, now, I am getting ready to pay for my subscirprion so I downloaded the latest version but it does not work at all with external harddrive

1. Host computer has windows XP Pro
2. 320GB external harddrive, loaded MOJOPac on it to access the internet through that, all other softwares work fine except smartftp.

Note: Core FTP & Cute FTP work fine on the external drive

Any solutions??

Thanks

#2 mb

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Posted 24 September 2008 - 02:50 PM

What exactly is not working? Can you post a log which shows the problem?

#3 sawsan22

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Posted 24 September 2008 - 03:00 PM

Sure; once the server, name & pw is enetered, it errors [SmartFTP has encountered a problem and needs to close, we are sorry for the inconvenience]

I save a printscreen but i don't know how to attach it

#4 mb

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Posted 24 September 2008 - 03:10 PM

What version of SmartFTP do you have installed? Post the system information from the menu: Help->About->System Information.

#5 sawsan22

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Posted 24 September 2008 - 03:32 PM

- System -----------------------------
Microsoft Windows XP Professional
Service Pack 2 (Build 2600)

CPU Speed : 798 MHz
Total Memory : 511 MB
Free Memory : 178 MB

+- SmartFTP ---------------------------
Version : 3.0.1022.38
Time Stamp : 2008-09-22 17:21:01
Platform : x86
Unlicensed
Days in use : 7

+- Application DLL --------------------
sfFTPLib.dll : 1.5.14.3
sfFavorites.dll : 1.0.18.38
sfFavoritesShellExtension.dll : 1.0.1.14
sfTransferQueue.dll : 1.0.15.38
sfFTPShellExtension.dll : 1.0.13.38
SmartFTPPS.dll : 3.0.1022.38

+- Language ---------------------------
SmartFTP.exe : 3.0.1022.38

+- Internet Explorer ------------------


+- Winsock ----------------------------
Winsock : 2.2

#6 mb

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Posted 24 September 2008 - 03:34 PM

Thank you. Can you please collect the crash dump as described here:
http://www.smartftp....orts-f2594.html

If you need any help with this you can contact us directly at support(at)smartftp.com

Thank you
Regards,
mat

#7 sawsan22

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Posted 24 September 2008 - 03:52 PM

Thanks Mat; you have been a great help, I am downloading the new debugging tool now, what do you want me to do after completing all the steps?

Sara

#8 mb

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Posted 24 September 2008 - 03:55 PM

Hello Sara ..

Please upload the crash dump to a FTP server or to rapidshare.com as described in the article. Then just send us the link to the crash dump.

Thank you.

Regards,
Mat

#9 mb

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Posted 29 October 2008 - 04:21 PM

I was wondering if you ever had a chance to test it with the latest version of SmartFTP?
http://www.smartftp....et/SFTPBeta.exe