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Unable to upload from network drive using 3


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#1 JimmyKang

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Posted 25 June 2008 - 08:01 PM

I can upload fine unless I am uploading from a network drive. When I drag files out of the temporary queue to their location the show up in the transfer queue for a few seconds and then leave the transfer queue but no files have been added to the remote directory.

transfer queue is empty
<?xml version="1.0"?>
<!--TransferQueueItems-->
<Items><Version>1</Version></Items>


Nothing changes in the log.
[14:57:36] NOOP
[14:57:36] 200 Zzz...

Here is my system dump.

+- System -----------------------------
Microsoft Windows XP Professional x64 Edition
Service Pack 2 (Build 3790)

CPU Speed : 1962 MHz
Total Memory : 1499 MB
Free Memory : 1066 MB

+- SmartFTP ---------------------------
Version : 3.0.1018.3
Time Stamp : 2008-06-24 17:31:48
Platform : x64
Id : 400036662
Days in use : 1

+- Application DLL --------------------
sfFTPLib.dll : 1.5.13.32
sfFavorites.dll : 1.0.14.3
sfFavoritesShellExtension.dll : 1.0.1.13
sfTransferQueue.dll : 1.0.11.3
sfFTPShellExtension.dll : 1.0.9.3

+- Language ---------------------------
SmartFTP.exe : 3.0.1018.3

+- Internet Explorer ------------------
Version : 7.0.5730.13

+- Winsock ----------------------------
Winsock : 2.2

#2 mb

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Posted 25 June 2008 - 08:09 PM

Please post the log from the transfer queue item. To get it:
1. stop the transfer queue
2. do the drag&drop operation of one file
3. double click the item in the queue
4. start the queue
5. the log will be displayed in the window that appears in 3

Regards,
Mat

#3 JimmyKang

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Posted 25 June 2008 - 08:37 PM

Please post the log from the transfer queue item. To get it:
1. stop the transfer queue
2. do the drag&drop operation of one file
3. double click the item in the queue
4. start the queue
5. the log will be displayed in the window that appears in 3

Regards,
Mat


The log stayed blank after I clicked the play button.

The transfer queue itself filled in all of the columns (average speed, Current Speed, ...) for about 2 or 3 seconds (for both a 200KB file and a 40MB file) and then cleared itself.

Again, this is only from a mapped drive. Everything works fine from a local drive.

Thanks

#4 mb

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Posted 25 June 2008 - 08:51 PM

The log should not stay blank even if the local file could not be found. It is important that you test with 1 item only.

Regards,
Mat

#5 JimmyKang

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Posted 25 June 2008 - 09:01 PM

The log should not stay blank even if the local file could not be found. It is important that you test with 1 item only.

Regards,
Mat


I did test with one item at a time.

The log did stay blank.


Posted Image

Posted Image

Unless I did not understand your instructions correctly. I have attached screenshots.

#6 mb

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Posted 25 June 2008 - 09:06 PM

Ah you are using the transfer queue to copy from a local folder (also network drive mapped in windows) to another local folder. Is this correct?

#7 JimmyKang

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Posted 25 June 2008 - 09:09 PM

Ah you are using the transfer queue to copy from a local folder (also network drive mapped in windows) to another local folder. Is this correct?


No, I am attempting to upload from a mapped drive to a remote ftp folder.

#8 mb

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Posted 25 June 2008 - 09:11 PM

But in the screenshot you posted the destination says "C:\Document ..." which is not a remote location.

#9 JimmyKang

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Posted 25 June 2008 - 09:16 PM

But in the screenshot you posted the destination says "C:\Document ..." which is not a remote location.



Hmm,

I had not noticed that before. I wonder to where it is attempting to copy? However, this happens when I drag the file out of my temporary queue into the folder above in the "Folders" view above. Which is a remote ftp location.

Why would it change the destination to a local folder on my machine?

Again, I can do the same thing if I use a file on a folder that is not mapped and it works just fine.

#10 mb

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Posted 25 June 2008 - 09:23 PM

Bug confirmed. Working on a fix.

In the meanwhile you can directly drag&drop the files without using the temporary queue. Just drag and drop the files from the local browser to the remote browser.

Regards,
Mat

#11 JimmyKang

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Posted 25 June 2008 - 09:28 PM

Bug confirmed. Working on a fix.

In the meanwhile you can directly drag&drop the files without using the temporary queue. Just drag and drop the files from the local browser to the remote browser.

Regards,
Mat



Actually, that has not worked for me either.

#12 mb

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Posted 25 June 2008 - 09:30 PM

Hm might be a problem with the network share as well. We will look into it. The bug has been introduced at the time we implemented drag&drop from virtual folders (e.g. zip folders).
Fix will be available in max 24h.

Regards,
mat

#13 mb

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Posted 25 June 2008 - 10:27 PM

Hello ..

The bug fix is now available in the latest version:
http://www.smartftp.com/download

This fix solves the problem when using drag&drop from the temporary queue to the remote browser.

Regards,
Mat

#14 JimmyKang

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Posted 26 June 2008 - 02:14 PM

Hello ..

The bug fix is now available in the latest version:
http://www.smartftp.com/download

This fix solves the problem when using drag&drop from the temporary queue to the remote browser.

Regards,
Mat


Thanks,

that works great for me and is all I would request; your programs largest value for me is the timer. However, just so you know it still does not work when I drag directly from the share into the remote folder browser.

#15 mb

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Posted 26 June 2008 - 02:18 PM

We are unable to reproduce the problem with d&d from a network share to the remote browser. What kind of network share is it? And does it happen with any network share?

Regards,
Mat

#16 mb

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Posted 26 June 2008 - 11:10 PM

Hello Jimmy ..

Another user was able to reproduce it. He reported that copy&paste and using the arrows in the middle bar between the remote browser and local browser worked. In addition drag&drop from Windows Explorer to the Remote Browser always worked with network shares or mapped drives. Can you confirm this?

Regards,
Mat