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SmartFTP opens the Editor and closes itself


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#1 poncho

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Posted 24 April 2008 - 01:49 PM

Hi,

When I start SmartFTP (build 1010 and 1014) it opens a PHP script from my webserver (at this point I don't have a connection to a FTP server) in the default editor and closes itself.
I'm not able to use SmartFTP :/
Whats going on? ;)

#2 mb

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Posted 24 April 2008 - 01:59 PM

What editor are you using? How do you edit the file? Right click in the shellview and then "Edit" from the context menu? Or do you use Edith with etc?

Please post the system information from the menu: Help->About dialog.

BTW: Please remove your signature. Thank you.

#3 poncho

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Posted 24 April 2008 - 02:19 PM

I use PSPad.
I can remember that Edit didn't work and I used "Edit with" and this worked.
And it's not possible to click Help->About. SmartFTP closes too fast.

Edited by poncho, 24 April 2008 - 02:19 PM.


#4 mb

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Posted 24 April 2008 - 02:19 PM

Do the help->About before you edit the file.

Regards,
Mat

#5 mb

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Posted 24 April 2008 - 02:21 PM

If it still crashes with build 1014 please provide the crash dumps:
http://www.smartftp....orts-f2594.html

Regards,
Mat

#6 poncho

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Posted 24 April 2008 - 02:44 PM

Do the help->About before you edit the file.

I don't Edit it. The only thing I am doing is starting SmartFTP.
SmartFTP opens the editor and closes itself without my intervention.

So debugging is not possible but I think, it doesn't crash. I installed Inspector IIXII to catch opera crashes. Inspector registeres every crash and it doesn't register a SmartFTP crash.

#7 mb

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Posted 24 April 2008 - 02:55 PM

When you start SmartFTP immediately stop the transfer queue.

#8 poncho

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Posted 24 April 2008 - 03:02 PM

Sorry, it's too fast.

I started SmartFTP know as Admin and then it crashed:
Inspector crash log

#9 mb

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Posted 24 April 2008 - 04:37 PM

Try to delete the Transfer Queue.xml file in the %AppData%\SmartFTP\Client folder.
This way you should be able to start it.

Regards,
Mat

#10 poncho

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Posted 24 April 2008 - 06:38 PM

Try to delete the Transfer Queue.xml file in the %AppData%\SmartFTP\Client folder.
This way you should be able to start it.

OK, it works again.
Big thanks

#11 mb

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Posted 24 April 2008 - 06:40 PM

However I'm still interested to know why SmartFTP automatically closes itself. Any chance you can reproduce it?

#12 poncho

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Posted 25 April 2008 - 08:44 AM

However I'm still interested to know why SmartFTP automatically closes itself. Any chance you can reproduce it?

OK, I can reproduce it.
I only have to "edit with" twice. SmartFTP crashes after the second "edit with". It doesn't matter which file, which server and which editor (I tested 2 servers, 2 different files with pspad and notepad).

EDIT:
It also crashes with just clicking "Edit" twice. But "View" and "Open" works.
And this only happens on this computer.

Edited by poncho, 25 April 2008 - 08:51 AM.


#13 mb

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Posted 25 April 2008 - 10:53 AM

Do you think you can send us a crash dump?

http://www.smartftp....orts-f2594.html

Regards,
Mat

#14 mb

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Posted 25 April 2008 - 03:24 PM

I have received the crash dump. Thank you.

I have made some changes in the latest version. Please give it a try:
http://www.smartftp....get/SFTPMSI.exe

Regards,
Mat

#15 poncho

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Posted 25 April 2008 - 04:02 PM

Great, it works without crashing in all scenarios.


Darf man Bug-Reports eigentlich auch auf deutsch schreiben?

#16 mb

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Posted 25 April 2008 - 04:13 PM

Ah great. Yep darfst du schon aber lieber waere auf English damit eventuell andere User das auch lesen koennen ;-)

Gruss
Mat