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SmartFTP Client has stopped working


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#1 Todd

Todd
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Posted 04 April 2008 - 10:13 PM

Vista x64, Received a APPCRASH with these details while trying to download a file via FTP:

ftp://ftp.download.com/pub/win95/utilitie...p/winzip111.exe

Problem signature:
Problem Event Name: APPCRASH
Application Name: SmartFTP.exe
Application Version: 3.0.1012.1
Application Timestamp: 47f1a454
Fault Module Name: StackHash_54d0
Fault Module Version: 6.0.6001.18000
Fault Module Timestamp: 4791adec
Exception Code: c0000374
Exception Offset: 00000000000a6e97
OS Version: 6.0.6001.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 54d0
Additional Information 2: 155825b4cb615b20585499b7099a3c04
Additional Information 3: d11d
Additional Information 4: 7b9f33682809d38b8149dca2e1d2de51

Log:

[2008-04-04T15:11:04] Log opened
[2008-04-04T15:11:04] SmartFTP v3.0.1012.1
[2008-04-04T15:11:04] Resolving host name "ftp.download.com"
[2008-04-04T15:11:04] Connecting to 216.239.120.101 Port: 21
[2008-04-04T15:11:04] Connected to ftp.download.com.
[2008-04-04T15:11:05] 220 Welcome to CNET FTP service.
[2008-04-04T15:11:05] USER anonymous
[2008-04-04T15:11:05] 331 Please specify the password.
[2008-04-04T15:11:05] PASS (hidden)
[2008-04-04T15:11:05] 230 Login successful.
[2008-04-04T15:11:05] SYST
[2008-04-04T15:11:05] 215 UNIX Type: L8
[2008-04-04T15:11:05] Detected Server Type: UNIX
[2008-04-04T15:11:05] FEAT
[2008-04-04T15:11:05] 211-Features:
[2008-04-04T15:11:05] EPRT
[2008-04-04T15:11:05] EPSV
[2008-04-04T15:11:05] MDTM
[2008-04-04T15:11:05] PASV
[2008-04-04T15:11:05] REST STREAM
[2008-04-04T15:11:05] SIZE
[2008-04-04T15:11:05] TVFS
[2008-04-04T15:11:05] 211 End
[2008-04-04T15:11:05] PWD
[2008-04-04T15:11:05] 257 "/"
[2008-04-04T15:11:05] CWD /pub/win95/utilities/filecomp/winzip111.exe
[2008-04-04T15:11:05] 550 Failed to change directory.
[2008-04-04T15:11:06] CWD /pub/win95/utilities/filecomp
[2008-04-04T15:11:06] 250 Directory successfully changed.
[2008-04-04T15:11:06] PWD
[2008-04-04T15:11:06] 257 "/pub/win95/utilities/filecomp"
[2008-04-04T15:11:06] TYPE A
[2008-04-04T15:11:06] 200 Switching to ASCII mode.
[2008-04-04T15:11:06] PASV
[2008-04-04T15:11:06] 227 Entering Passive Mode (216,239,120,101,119,249)
[2008-04-04T15:11:06] Opening data connection to 216.239.120.101 Port: 30713
[2008-04-04T15:11:06] LIST -aL
[2008-04-04T15:11:06] 550 Permission denied.
[2008-04-04T15:11:06] 0 bytes transferred. (0 bytes/s) (27 ms)
[2008-04-04T15:11:06] Automatic failover of data connection mode from "Passive Mode (PASV)" to "Active Mode (PORT)".
[2008-04-04T15:11:06] PORT 192,168,0,100,251,116
[2008-04-04T15:11:06] 200 PORT command successful. Consider using PASV.
[2008-04-04T15:11:06] LIST -aL
[2008-04-04T15:11:06] 550 Permission denied.
[2008-04-04T15:11:06] CWD /pub/win95/utilities
[2008-04-04T15:11:06] 250 Directory successfully changed.
[2008-04-04T15:11:06] PWD
[2008-04-04T15:11:07] 257 "/pub/win95/utilities"
[2008-04-04T15:11:07] PASV
[2008-04-04T15:11:07] 227 Entering Passive Mode (216,239,120,101,119,89)
[2008-04-04T15:11:07] Opening data connection to 216.239.120.101 Port: 30553
[2008-04-04T15:11:07] LIST -aL
[2008-04-04T15:11:07] 550 Permission denied.
[2008-04-04T15:11:07] 0 bytes transferred. (0 bytes/s) (31 ms)
[2008-04-04T15:11:07] CWD /pub/win95
[2008-04-04T15:11:07] 250 Directory successfully changed.
[2008-04-04T15:11:07] PWD
[2008-04-04T15:11:07] 257 "/pub/win95"
[2008-04-04T15:11:07] PASV
[2008-04-04T15:11:07] 227 Entering Passive Mode (216,239,120,101,118,230)
[2008-04-04T15:11:07] Opening data connection to 216.239.120.101 Port: 30438
[2008-04-04T15:11:07] LIST -aL
[2008-04-04T15:11:07] 550 Permission denied.
[2008-04-04T15:11:07] 0 bytes transferred. (0 bytes/s) (10 ms)
[2008-04-04T15:11:08] CWD /pub
[2008-04-04T15:11:08] 250 Directory successfully changed.
[2008-04-04T15:11:08] PWD
[2008-04-04T15:11:08] 257 "/pub"
[2008-04-04T15:11:08] PASV
[2008-04-04T15:11:08] 227 Entering Passive Mode (216,239,120,101,118,42)
[2008-04-04T15:11:08] Opening data connection to 216.239.120.101 Port: 30250
[2008-04-04T15:11:08] LIST -aL
[2008-04-04T15:11:08] 550 Permission denied.
[2008-04-04T15:11:08] 0 bytes transferred. (0 bytes/s) (32 ms)
[2008-04-04T15:11:08] CWD /
[2008-04-04T15:11:08] 250 Directory successfully changed.
[2008-04-04T15:11:08] PWD
[2008-04-04T15:11:08] 257 "/"
[2008-04-04T15:11:08] PASV
[2008-04-04T15:11:09] 227 Entering Passive Mode (216,239,120,101,120,173)
[2008-04-04T15:11:09] Opening data connection to 216.239.120.101 Port: 30893
[2008-04-04T15:11:09] LIST -aL
[2008-04-04T15:11:09] 550 Permission denied.
[2008-04-04T15:11:09] 0 bytes transferred. (0 bytes/s) (8 ms)

Todd

Edited by Todd, 04 April 2008 - 10:14 PM.


#2 mb

mb

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Posted 04 April 2008 - 10:22 PM

Bug confirmed. Thank you for reporting.

#3 mb

mb

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Posted 06 April 2008 - 01:37 PM

Hello ..

Please try it again with the latest version:
http://www.smartftp....get/SFTPMSI.exe

To download a file from a server which doesn't offer directory listing proceed as following:
- Copy&paste the URL into the Transfer Queue
- The file will be added to the Temporary Transfer Queue
- Open the Temporary Transfer Queue (View->Others->Temporary Queue).
- Drag&Drop the item from the Temporary Transfer Queue to the destination (e.g. Local Browser)
- The item is now added to the Transfer Queue

Regards,
Mat