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'Out of memory' when opening local browser


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#1 Patriot

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Posted 26 March 2008 - 01:25 PM

Hello,

I've been using SmartFTP for a day now, and yesterday it worked just fine. However, when opening the application today I got an error saying: "Out of memory.", when trying to open a local browser. Here's a screenshot:

Posted Image

I tried the following:
- just running the install again, rebooting and trying again
- uninstalling SmartFTP, rebooting, installing and trying again
- uninstalling SmartFTP, installing, rebooting and trying again

All of these attempts failed.

My system information:

+- System -----------------------------
Microsoft Windows XP Home Edition 
Service Pack 2 (Build 2600)

CPU Speed		   : 3052 MHz
Total Memory		: 1023 MB
Free Memory		 :  367 MB

+- SmartFTP ---------------------------
Version			 : 3.0.1011.3
Time Stamp		  : 2008-03-24 21:09:52
Platform			: x86

+- Application DLL --------------------
sfFTPLib.dll		: 1.5.12.33
sfFavorites.dll	 : 1.0.7.3
sfFavoritesShellExtension.dll : 1.0.1.9
sfTransferQueue.dll : 1.0.4.3
sfFTPShellExtension.dll : 1.0.2.3

+- Language ---------------------------
SmartFTP.exe		: 3.0.1011.3

+- Internet Explorer ------------------
Version			 : 8.0.6001.17184

+- Winsock ----------------------------
Winsock			 : 2.2

The memory doesn't seem to be the problem, I've got 300 MB's left.

Greetings,

Patriot

#2 Patriot

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Posted 26 March 2008 - 04:17 PM

I noticed a newer version of SmartFTP was available, so I tried installing that. It didn't help though.

Here's the new System information:

+- System -----------------------------
Microsoft Windows XP Home Edition 
Service Pack 2 (Build 2600)

CPU Speed		   : 3052 MHz
Total Memory		: 1023 MB
Free Memory		 :  494 MB

+- SmartFTP ---------------------------
Version			 : 3.0.1011.5
Time Stamp		  : 2008-03-26 00:07:41
Platform			: x86

+- Application DLL --------------------
sfFTPLib.dll		: 1.5.12.33
sfFavorites.dll	 : 1.0.7.5
sfFavoritesShellExtension.dll : 1.0.1.9
sfTransferQueue.dll : 1.0.4.5
sfFTPShellExtension.dll : 1.0.2.5

+- Language ---------------------------
SmartFTP.exe		: 3.0.1011.5

+- Internet Explorer ------------------
Version			 : 8.0.6001.17184

+- Winsock ----------------------------
Winsock			 : 2.2


#3 mb

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Posted 26 March 2008 - 09:31 PM

We are unable to reproduce the problem. Please provide step by step instructions on how to reproduce it.

Edit: Try to delete the registry key at: HKEY_CURRENT_USER\Software\SmartFTP

#4 Patriot

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Posted 27 March 2008 - 12:32 PM

We are unable to reproduce the problem. Please provide step by step instructions on how to reproduce it.

Edit: Try to delete the registry key at: HKEY_CURRENT_USER\Software\SmartFTP


Deleting the registry key worked, local browsers open up again. I'm going to try and see exactly what caused it, I'll get back to you if I find anything interesting.

Thanks for the help!

EDIT:

I have found the culprit. It's caused by customizing the Local Browser CommandBar. When removing one (or more) buttons from the "Navigation" category, the next time SmartFTP is started I get the error.

I have found that the registry keys responsible for the Local Browser CommandBar are in HKEY_CURRENT_USER\Software\SmartFTP\Client 2.0\CommandBars\Local Browser\. I have exported the entries in there two times, once when the program was working just fine (with a few of the "Standard" category buttons removed"), and the other one with one of the "Navigation" buttons removed (which causes the error).

This is the content of the exported WORKING registry entries:
Windows Registry Editor Version 5.00

[HKEY_CURRENT_USER\Software\SmartFTP\Client 2.0\CommandBars\Local Browser]

[HKEY_CURRENT_USER\Software\SmartFTP\Client 2.0\CommandBars\Local Browser\13]
"Command Bar Data"=hex:53,43,55,01,76,1d,00,00,e3,b5,14,c4,78,9c,ed,59,4f,6f,\
  12,41,14,7f,fc,ab,40,68,0b,96,83,98,98,90,98,70,f4,e0,17,b0,94,5a,63,52,2b,\
  2d,c4,78,45,c0,4a,4a,59,b2,80,d6,78,70,6f,26,7e,02,0f,44,8d,69,24,3d,f8,19,\
  fc,3a,1c,3d,7a,12,df,cc,ce,b0,b3,cb,0c,25,3b,06,90,30,9b,65,77,e7,fd,de,be,\
  df,fc,7b,bf,01,62,61,80,9f,3f,7e,6d,67,00,20,82,e7,68,94,81,4d,28,3c,2f,17,\
  cb,86,d1,dc,ab,98,0f,2f,02,60,97,41,1f,e0,01,bd,db,85,d1,9f,51,b4,04,5d,a8,\
  40,0b,6a,f8,69,e2,27,c1,8d,de,c3,44,09,0a,f7,09,16,22,45,43,14,8c,56,d7,c4,\
  28,bd,6e,d7,68,11,f7,56,7f,d2,9d,14,0c,77,e3,04,ea,f0,12,03,d5,a1,03,af,48,\
  8d,bc,56,82,63,6f,18,df,93,42,c9,62,51,44,a3,67,c8,22,a8,8b,be,e3,c1,4b,d2,\
  46,85,9f,41,03,e3,bc,e1,1e,e2,b3,cb,a6,c7,e0,9d,a4,57,38,83,a7,d0,c6,28,ad,\
  31,03,e1,d9,65,d3,63,f0,5a,3d,2e,1b,27,34,46,05,ce,f1,ca,bc,bc,75,13,18,3d,\
  36,e9,2f,6a,36,fb,18,a1,89,67,57,60,e3,a9,9b,c0,f8,65,43,26,72,52,9c,c8,45,\
  a3,dd,6b,93,e9,7e,d7,b2,4f,c9,9c,49,1c,43,0f,67,46,15,ce,20,0b,07,60,20,93,\
  1a,f2,30,f9,5b,a7,d9,a7,fa,5e,d7,0a,71,19,7a,b0,01,bb,5f,8f,3e,3b,5e,1e,64,\
  fc,88,ce,65,29,63,95,4d,e9,e3,b7,bf,6d,96,a6,7a,3d,c6,8b,18,c1,a0,b3,de,c4,\
  d1,6d,d0,1c,c0,59,2a,6c,4a,1f,3d,96,f7,2d,25,cb,50,01,47,b1,cb,f1,ce,93,50,\
  af,17,fb,d3,94,7c,51,a0,6d,7d,3b,ce,17,c2,b3,cb,a6,c7,20,2b,59,a1,8c,41,a4,\
  88,79,a0,23,ae,4f,77,8d,c7,ee,97,47,cc,42,61,83,6f,78,ee,0c,a5,a3,b0,91,03,\
  9e,a1,c7,73,24,e2,aa,71,3f,5d,cb,44,b5,be,10,13,20,38,22,7d,76,ef,fc,2f,2a,\
  c7,50,0b,54,39,ce,60,ad,72,6e,36,f3,54,b9,98,a5,52,34,86,5a,3a,45,0b,ae,80,\
  a2,71,96,cb,ad,68,0c,b5,10,45,63,a8,05,2a,1a,43,cd,5d,d1,b8,87,07,35,37,45,\
  0b,79,c2,07,84,2b,3f,c9,de,38,41,f7,c6,74,53,8c,5f,24,c9,db,22,2e,87,5d,ae,\
  8f,d2,12,f4,dc,db,e3,f0,e1,52,8e,c6,37,a5,72,90,c7,35,59,c3,f5,59,62,b9,af,\
  4a,e7,bf,81,59,f9,1e,3d,78,0b,c4,56,fb,19,0b,d2,ba,34,14,d8,b6,ff,b8,d7,a8,\
  9e,1d,18,cd,5a,dd,ec,10,ef,ad,af,ee,7e,11,39,aa,f2,5d,16,9e,50,f5,e8,fd,33,\
  8e,de,3a,b1,2f,c3,c2,55,64,79,c7,e2,a3,14,f0,31,4a,51,e0,a3,74,73,28,47,93,\
  39,98,83,43,ec,81,8e,93,2f,62,7c,56,66,45,8b,bc,d6,77,6f,d8,bc,76,d4,bc,a2,\
  39,d8,a7,6a,59,c1,68,4d,67,05,25,1c,1e,13,f6,69,36,4d,a6,29,35,d3,c4,21,fd,\
  c1,25,07,a7,18,33,0b,8f,71,36,91,19,3e,66,9c,14,7b,8e,20,25,b8,59,30,9a,2d,\
  48,4e,69,41,09,d9,9f,63,dc,26,1e,d3,5b,50,52,e1,66,c1,68,b6,20,33,74,3c,3c,\
  a8,78,0e,ca,b8,ef,ee,61,e4,17,74,cf,47,c6,9d,79,6f,3b,cc,26,31,9d,d9,10,9a,\
  cc,6f,a9,fb,7e,a3,8c,7d,df,a0,d9,d1,d9,49,88,7c,04,9b,aa,5e,93,dd,f7,4b,65,\
  bf,6e,e6,e9,8e,c1,c0,88,24,9b,9b,78,90,9f,18,4f,1d,6d,d5,ce,8b,36,87,81,5a,\
  47,b6,f2,d8,d2,06,c6,6c,21,0b,ce,e5,11,32,69,60,ae,5e,8e,ec,1c,5c,01,0d,cd,\
  5a,ab,a2,95,a1,b5,56,ae,b5,52,ab,05,6b,ad,5c,6b,a5,9c,dd,5a,2b,fd,65,67,f2,\
  7f,26,4d,ce,61,62,bf,ea,3b,56,d9,5f,94,aa,32,90,f8,fd,66,15,1f,c3,f6,35,1d,\
  03,b8,ed,f1,0b,0b,fe,57,92,df,2e,fe,02,33,2b,65,12

[HKEY_CURRENT_USER\Software\SmartFTP\Client 2.0\CommandBars\Local Browser\13-Controls]

[HKEY_CURRENT_USER\Software\SmartFTP\Client 2.0\CommandBars\Local Browser\13-DockBar0]

[HKEY_CURRENT_USER\Software\SmartFTP\Client 2.0\CommandBars\Local Browser\13-DockBar1]

[HKEY_CURRENT_USER\Software\SmartFTP\Client 2.0\CommandBars\Local Browser\13-DockBar2]

[HKEY_CURRENT_USER\Software\SmartFTP\Client 2.0\CommandBars\Local Browser\13-DockBar3]

[HKEY_CURRENT_USER\Software\SmartFTP\Client 2.0\CommandBars\Local Browser\13-Options]
"Schema"=dword:00000019
"AlwaysShowFullMenus"=dword:00000001
"ShowFullAfterDelay"=dword:00000001
"ToolBarScreenTips"=dword:00000001
"ToolBarAccelTips"=dword:00000001
"LargeIcons"=dword:00000000
"Animation"=dword:00000000

[HKEY_CURRENT_USER\Software\SmartFTP\Client 2.0\CommandBars\Local Browser\13-Summary]

This is the content of the exported BROKEN registry entries:
Windows Registry Editor Version 5.00

[HKEY_CURRENT_USER\Software\SmartFTP\Client 2.0\CommandBars\Local Browser]

[HKEY_CURRENT_USER\Software\SmartFTP\Client 2.0\CommandBars\Local Browser\13]
"Command Bar Data"=hex:53,43,55,01,18,1e,00,00,dd,28,63,94,78,9c,ed,59,5b,6f,\
  12,41,14,3e,5b,96,4b,09,ad,60,fb,20,3e,91,98,f0,64,8c,f1,0f,d8,42,5b,63,82,\
  95,16,34,be,52,c0,96,74,cb,36,0b,54,8c,0f,ee,9b,89,bf,40,93,c6,5b,1a,9b,9a,\
  f8,1b,fc,3b,7d,f4,d1,27,f1,cc,ec,0c,3b,7b,19,c0,5d,0b,35,e9,90,cd,ee,ce,39,\
  67,ce,37,67,ce,65,98,9d,57,01,7e,7c,ff,79,2d,0b,00,49,bc,06,83,2c,2c,40,f1,\
  59,b5,5c,d5,75,ad,50,33,d6,fb,0a,58,ed,ec,18,60,09,d2,f8,b4,02,83,df,83,e4,\
  26,d4,e0,08,5a,b0,8b,f7,2e,de,75,68,03,e1,1d,bc,06,4f,9b,13,9e,55,a6,26,4d,\
  d5,14,f5,76,d7,d0,b5,b2,7e,d8,3b,24,94,ea,67,af,34,69,a8,51,2d,a0,a6,3a,ec,\
  93,67,f7,bb,83,c6,f8,87,cf,a4,51,64,d8,dc,68,5c,bc,4a,c4,24,28,6e,7f,94,a2,\
  88,6f,e0,4c,0d,78,81,fa,0c,68,70,59,6f,af,0f,5f,50,5c,c8,a3,10,8b,2d,41,b1,\
  a4,d7,6b,5a,65,af,a9,69,45,fd,60,47,2f,e8,fd,28,32,7e,73,c1,bd,eb,1a,40,bc,\
  c6,81,20,ad,e1,03,02,c1,29,8a,40,13,e5,e3,78,a5,78,3f,02,cd,88,4b,5b,e8,75,\
  bb,7a,9b,88,be,3f,f6,5a,34,6d,0d,35,f7,04,0e,b9,2a,fe,3c,ec,9b,04,b2,c4,6e,\
  d4,db,ac,35,9d,a5,67,45,2e,a9,67,21,22,25,66,4e,cb,85,a2,23,5c,88,34,ee,42,\
  09,53,e6,2d,4c,ea,42,bc,45,6c,8a,70,e7,17,71,ec,14,75,6c,9a,ac,30,37,12,ab,\
  46,1d,02,2b,43,bf,f3,6b,ee,55,70,a3,10,f9,54,e1,2e,8e,b7,68,72,ad,ca,14,b5,\
  92,b9,67,c5,a0,e6,d9,a7,d4,ea,74,d7,fb,44,24,66,89,2a,e2,d0,17,0b,89,2c,a7,\
  6d,8e,c8,4c,16,41,9d,a2,d6,8c,c9,ed,1c,9d,ba,9d,15,93,f7,9d,62,58,de,a7,4f,\
  74,c6,89,0a,16,ff,1a,96,fe,06,4b,47,93,6c,01,48,a0,5b,41,de,96,07,79,7c,1b,\
  9a,f0,1c,c7,6c,42,07,f6,86,e9,d0,d3,eb,c3,c7,e7,f7,b7,29,c0,c2,d4,3f,b6,25,\
  78,63,65,4a,7d,8a,1b,9d,26,a6,5e,5e,28,84,77,07,2d,1c,82,57,f2,42,a9,3e,c6,\
  34,d7,44,7b,73,04,c2,bb,83,16,0e,c1,91,7c,5d,62,db,54,47,0d,0e,f0,ce,a4,dc,\
  7d,1e,9e,70,68,96,e5,45,33,b6,86,1a,34,bc,ba,02,1a,57,9f,87,27,28,9a,08,8d,\
  c0,5b,a6,75,f9,f8,47,6a,0b,7a,e8,05,64,bb,90,03,52,a6,35,8c,88,26,fa,26,1b,\
  61,14,7d,a4,ec,38,c4,b2,02,8f,d9,42,b1,6c,b8,f9,c1,96,72,71,e2,56,9e,f8,ad,\
  2f,62,19,4d,2a,13,d4,b6,16,4a,43,1e,7b,c9,32,6a,d0,a9,87,1b,f4,0f,07,89,77,\
  8e,52,42,93,ca,84,43,79,cf,94,a2,8c,14,71,15,bb,9c,df,7e,13,fa,c3,e9,7e,37,\
  22,37,14,e9,5c,5f,0e,73,83,f0,ee,a0,85,43,90,f3,89,46,86,20,5a,c6,98,ef,88,\
  b1,e8,ec,71,d1,83,e2,b0,b6,d2,5f,04,09,17,8e,58,1e,78,36,1e,fa,48,d4,d1,e3,\
  7c,1b,8b,44,16,5f,71,b6,a5,fd,ff,2a,1a,e3,9a,61,45,e3,08,ae,2a,9a,13,cd,e5,\
  a8,68,8c,eb,aa,a2,05,b6,ad,bc,a2,71,94,97,bb,a2,31,ae,99,54,34,c6,35,c3,8a,\
  c6,b8,66,5e,d1,18,d7,54,2b,9a,d8,ef,77,14,62,ff,ff,8d,05,f8,ff,4b,9e,2d,bb,\
  bf,39,f1,e7,c6,91,32,79,58,c5,18,6c,60,3c,56,58,ae,ab,0f,8f,99,ef,d0,1f,47,\
  2c,ce,32,88,ed,c9,e1,c6,32,14,d9,c9,c6,56,af,55,df,df,d0,b5,46,d3,e8,d0,b9,\
  7e,72,da,41,c4,28,cb,6f,39,78,44,ab,45,ef,9f,61,74,f7,89,b6,1c,7f,4a,11,0f,\
  b0,4a,09,e0,ab,74,fd,dc,9f,9b,f8,5c,1e,4a,68,81,8e,9d,1f,e6,b9,17,e6,44,8a,\
  7f,6f,60,6b,58,b8,96,e4,b8,12,79,58,a3,d5,b1,86,da,34,3b,62,52,36,0e,0f,7d,\
  14,2d,24,d2,8c,1c,69,aa,44,cf,4d,f2,b0,8b,3a,73,f0,10,bd,89,78,f8,10,71,5a,\
  b4,1c,e1,f4,e1,9b,84,27,e4,0c,d2,23,66,50,41,f4,07,a8,57,c3,df,e8,19,54,64,\
  7c,93,f0,84,9c,41,f6,dc,96,70,71,25,f3,50,c5,7d,76,0f,35,ef,d0,3d,1e,59,77,\
  26,7d,cd,46,e6,e5,e9,4c,c6,11,12,f9,0d,b9,ed,63,55,b4,7d,8b,66,47,7b,e7,20,\
  e2,11,68,b2,fe,90,e8,be,9e,48,ed,ba,b0,4a,77,08,3a,6a,24,d9,dc,c0,1f,39,29,\
  dc,b5,6b,69,e8,bc,68,61,38,95,d7,91,c5,55,9c,29,f9,48,d9,46,14,1c,cb,03,44,\
  d2,b2,3f,b1,cc,24,3b,93,2f,ae,fc,08,79,8e,7e,5c,e5,54,bf,d3,53,59,3b,f5,91,\
  fb,c5,3a,de,aa,d6,7d,79,1e,e0,a6,4b,4e,15,e4,cf,7c,f6,5f,7f,00,70,91,29,8f

[HKEY_CURRENT_USER\Software\SmartFTP\Client 2.0\CommandBars\Local Browser\13-Controls]

[HKEY_CURRENT_USER\Software\SmartFTP\Client 2.0\CommandBars\Local Browser\13-DockBar0]

[HKEY_CURRENT_USER\Software\SmartFTP\Client 2.0\CommandBars\Local Browser\13-DockBar1]

[HKEY_CURRENT_USER\Software\SmartFTP\Client 2.0\CommandBars\Local Browser\13-DockBar2]

[HKEY_CURRENT_USER\Software\SmartFTP\Client 2.0\CommandBars\Local Browser\13-DockBar3]

[HKEY_CURRENT_USER\Software\SmartFTP\Client 2.0\CommandBars\Local Browser\13-Options]
"Schema"=dword:00000019
"AlwaysShowFullMenus"=dword:00000001
"ShowFullAfterDelay"=dword:00000001
"ToolBarScreenTips"=dword:00000001
"ToolBarAccelTips"=dword:00000001
"LargeIcons"=dword:00000000
"Animation"=dword:00000000

[HKEY_CURRENT_USER\Software\SmartFTP\Client 2.0\CommandBars\Local Browser\13-Summary]

I know this is a lot of text, but I do think this helps alot. Then again, it might be a pc-specific problem that only I encounter.

Edited by Patriot, 27 March 2008 - 12:48 PM.


#5 Patriot

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Posted 27 March 2008 - 03:34 PM

Note that I also tested this with the newest version (.11), it still occurs.

#6 mb

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Posted 28 March 2008 - 05:32 AM

Please try it again with the latest version:
http://www.smartftp....get/SFTPMSI.exe

The bug should be fixed.

Regards,
Mat

#7 Patriot

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Posted 28 March 2008 - 12:42 PM

Please try it again with the latest version:
http://www.smartftp....get/SFTPMSI.exe

The bug should be fixed.

Regards,
Mat


Yep! Works fine now ;)