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Smart FTP keeps trying to upload the same file


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#1 nosehat

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Posted 24 March 2008 - 11:57 PM

I'm using v3.0.1011.2 using Secure FTP. When I try to transfer a file I get a message "5 Received bad message 17" and the file is moved to the transfer queue. When I go to the transfer queue and press the play button, it sends it over and over, but keeps getting the same error message. The upload actually works--the file gets to the server--but Smart FTP seems unaware of that and keeps trying to send it.

Here's the System Info:

+- System -----------------------------
Microsoft Windows XP Professional
Service Pack 2 (Build 2600)

CPU Speed : 2161 MHz
Total Memory : 2046 MB
Free Memory : 1335 MB

+- SmartFTP ---------------------------
Version : 3.0.1011.2
Time Stamp : 2008-03-24 17:19:05
Platform : x86

+- Application DLL --------------------
sfFTPLib.dll : 1.5.12.33
sfFavorites.dll : 1.0.7.2
sfFavoritesShellExtension.dll : 1.0.1.9
sfTransferQueue.dll : 1.0.4.2
sfFTPShellExtension.dll : 1.0.2.2

+- Language ---------------------------
SmartFTP.exe : 3.0.1011.2

+- Internet Explorer ------------------
Version : 6.0.2900.2180

+- Winsock ----------------------------
Winsock : 2.2


Here's the log:

[16:25:36] SmartFTP v3.0.1011.2
[16:25:40] Resolving host name "*****"
[16:25:40] Connecting to **.**.**.** Port: 22
[16:25:40] Starting SSH session. Remote Id: "SSH-2.0-3.2.0 SSH Secure Shell Windows NT Server"
[16:25:40] Initiating key exchange.
[16:25:42] Computing session key.
[16:25:42] Key Exchange Algorithm: diffie-hellman-group1-sha1
[16:25:42] Key exchange completed.
[16:25:42] Host Key Algorithm: ssh-dss
[16:25:42] Client to Server Encryption: aes256-cbc
[16:25:42] Server to Client Encryption: aes256-cbc
[16:25:42] Session HMAC: hmac-sha1
[16:25:42] Client to Server Compression: zlib
[16:25:42] Server to Client Compression: zlib
[16:25:42] Authentication request. Method: "none"
[16:25:42] Server supported authentications: publickey,password
[16:25:42] Authentication request. Method: "password"
[16:25:42] User authentication successful.
[16:25:42] SSH session established.
[16:25:42] Connected to **********.
[16:25:42] SFTP protocol version 3
[16:25:42] Detected Server Software: Unknown
[16:25:42] Resolving path "/HOME/college/genderandscience".
[16:25:43] Path successfully resolved.
[16:25:43] Reading directory "/HOME/college/genderandscience".
[16:25:43] 4911 bytes transferred. (159 KB/s) (30 ms)
[16:25:43] Directory listing complete.

{Now I try sending the file}

[16:26:04] Getting attributes of "/HOME/college/genderandscience/program.htm".
[16:26:04] 5 Received bad message 17.
[16:26:05] Resolving path "/HOME/college/genderandscience".
[16:26:05] Path successfully resolved.
[16:26:05] Reading directory "/HOME/college/genderandscience".
[16:26:05] 4911 bytes transferred. (N/A/s) (0 ms)
[16:26:05] Directory listing complete.
[16:26:06] The operation has been added to the Transfer Queue. Check the Transfer Queue for the status.

{Now I go to the transfer queue and press the "Play" button}

[16:26:30] Getting attributes of "/HOME/college/genderandscience/program.htm".
[16:26:30] 5 Received bad message 17.
[16:26:30] Getting attributes of "/HOME/college/genderandscience/program.htm".
[16:26:30] 5 Received bad message 17.
[16:26:30] Getting attributes of "/HOME/college/genderandscience/program.htm".
[16:26:30] 5 Received bad message 17.
[16:26:30] Getting attributes of "/HOME/college/genderandscience/program.htm".
[16:26:30] 5 Received bad message 17.
[16:26:31] Getting attributes of "/HOME/college/genderandscience/program.htm".
[16:26:31] 5 Received bad message 17.
[16:26:31] Getting attributes of "/HOME/college/genderandscience/program.htm".
[16:26:31] 5 Received bad message 17.
[16:26:31] Getting attributes of "/HOME/college/genderandscience/program.htm".
[16:26:31] 5 Received bad message 17.
[16:26:31] Getting attributes of "/HOME/college/genderandscience/program.htm".
[16:26:31] 5 Received bad message 17.
[16:26:31] Getting attributes of "/HOME/college/genderandscience/program.htm".
[16:26:31] 5 Received bad message 17.

{...this repeats until I press Stop or Pause}

#2 mb

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Posted 25 March 2008 - 12:06 AM

Hello

Please post the log from the transfer queue item as well. To get it stop the transfer queue. Do the drag&drop operation. Then double click the queue item and then start the transfer queue.

Do you know by any chance what SSH server is running on the server? SSH Tectia?

Thank you
Mat

#3 nosehat

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Posted 25 March 2008 - 12:17 AM

Hello

Please post the log from the transfer queue item as well. To get it stop the transfer queue. Do the drag&drop operation. Then double click the queue item and then start the transfer queue.

Do you know by any chance what SSH server is running on the server? SSH Tectia?

Thank you
Mat


Thanks for your fast reply! I have emailed the server's admin, and I'll post what they are running as soon as I know.

Here is the log from the transfer queue:

[17:12:44] Resolving host name "*******"
[17:12:44] Connecting to **.**.**.** Port: 22
[17:12:44] Starting SSH session. Remote Id: "SSH-2.0-3.2.0 SSH Secure Shell Windows NT Server"
[17:12:44] Initiating key exchange.
[17:12:45] Computing session key.
[17:12:45] Key Exchange Algorithm: diffie-hellman-group1-sha1
[17:12:45] Key exchange completed.
[17:12:45] Host Key Algorithm: ssh-dss
[17:12:45] Client to Server Encryption: aes256-cbc
[17:12:45] Server to Client Encryption: aes256-cbc
[17:12:45] Session HMAC: hmac-sha1
[17:12:45] Client to Server Compression: zlib
[17:12:45] Server to Client Compression: zlib
[17:12:45] Authentication request. Method: "none"
[17:12:45] Server supported authentications: publickey,password
[17:12:45] Authentication request. Method: "password"
[17:12:45] User authentication successful.
[17:12:45] SSH session established.
[17:12:45] Connected to ***********.
[17:12:45] SFTP protocol version 3
[17:12:45] Detected Server Software: Unknown
[17:12:45] Remote file exist check: "program.htm".
[17:12:45] Getting attributes of "/HOME/college/genderandscience/program.htm".
[17:12:45] 5 Received bad message 17.
[17:12:45] Uploading file to "/HOME/college/genderandscience/program.htm".
[17:12:45] Restarting at 0.
[17:12:45] 11916 bytes transferred. (775 KB/s) (15 ms)
[17:12:45] File successfully transferred.
[17:12:45] Setting attributes of "/HOME/college/genderandscience/program.htm".
[17:12:45] Attributes successfully set.
[17:12:45] Getting attributes of "/HOME/college/genderandscience/program.htm".
[17:12:45] 5 Received bad message 17.
[17:12:45] Remote file exist check: "program.htm".
[17:12:45] Getting attributes of "/HOME/college/genderandscience/program.htm".
[17:12:45] 5 Received bad message 17.
[17:12:45] Uploading file to "/HOME/college/genderandscience/program.htm".
[17:12:45] Restarting at 0.
[17:12:45] 11916 bytes transferred. (187 KB/s) (62 ms)
[17:12:45] File successfully transferred.
[17:12:45] Setting attributes of "/HOME/college/genderandscience/program.htm".
[17:12:45] Attributes successfully set.
[17:12:45] Getting attributes of "/HOME/college/genderandscience/program.htm".
[17:12:45] 5 Received bad message 17.
[17:12:45] Remote file exist check: "program.htm".
[17:12:45] Getting attributes of "/HOME/college/genderandscience/program.htm".
[17:12:45] 5 Received bad message 17.
[17:12:45] Uploading file to "/HOME/college/genderandscience/program.htm".
[17:12:45] Restarting at 0.
[17:12:45] 11916 bytes transferred. (N/A/s) (0 ms)
[17:12:45] File successfully transferred.
[17:12:45] Setting attributes of "/HOME/college/genderandscience/program.htm".
[17:12:45] Attributes successfully set.
[17:12:45] Getting attributes of "/HOME/college/genderandscience/program.htm".
[17:12:45] 5 Received bad message 17.
[17:12:45] Remote file exist check: "program.htm".
[17:12:45] Getting attributes of "/HOME/college/genderandscience/program.htm".
[17:12:45] 5 Received bad message 17.
[17:12:45] Uploading file to "/HOME/college/genderandscience/program.htm".
[17:12:45] Restarting at 0.
[17:12:45] 11916 bytes transferred. (775 KB/s) (15 ms)
[17:12:45] File successfully transferred.
[17:12:45] Setting attributes of "/HOME/college/genderandscience/program.htm".
[17:12:45] Attributes successfully set.
[17:12:45] Getting attributes of "/HOME/college/genderandscience/program.htm".
[17:12:45] 5 Received bad message 17.
[17:12:45] Remote file exist check: "program.htm".
[17:12:45] Getting attributes of "/HOME/college/genderandscience/program.htm".
[17:12:45] 5 Received bad message 17.
[17:12:45] Uploading file to "/HOME/college/genderandscience/program.htm".
[17:12:45] Restarting at 0.
[17:12:45] 11916 bytes transferred. (775 KB/s) (15 ms)
[17:12:45] File successfully transferred.
[17:12:45] Setting attributes of "/HOME/college/genderandscience/program.htm".
[17:12:45] Attributes successfully set.
[17:12:45] Getting attributes of "/HOME/college/genderandscience/program.htm".
[17:12:45] 5 Received bad message 17.
[17:12:45] Remote file exist check: "program.htm".
[17:12:45] Getting attributes of "/HOME/college/genderandscience/program.htm".
[17:12:45] 5 Received bad message 17.
[17:12:45] Uploading file to "/HOME/college/genderandscience/program.htm".
[17:12:45] Restarting at 0.
[17:12:45] 11916 bytes transferred. (252 KB/s) (46 ms)
[17:12:45] File successfully transferred.
[17:12:45] Setting attributes of "/HOME/college/genderandscience/program.htm".
[17:12:45] Attributes successfully set.
[17:12:45] Getting attributes of "/HOME/college/genderandscience/program.htm".
[17:12:45] 5 Received bad message 17.
[17:12:45] Remote file exist check: "program.htm".
[17:12:45] Getting attributes of "/HOME/college/genderandscience/program.htm".
[17:12:45] 5 Received bad message 17.
[17:12:45] Uploading file to "/HOME/college/genderandscience/program.htm".
[17:12:45] Restarting at 0.
[17:12:45] 11916 bytes transferred. (775 KB/s) (15 ms)
[17:12:45] File successfully transferred.
[17:12:45] Setting attributes of "/HOME/college/genderandscience/program.htm".
[17:12:45] Attributes successfully set.
[17:12:45] Getting attributes of "/HOME/college/genderandscience/program.htm".
[17:12:45] 5 Received bad message 17.

{And it goes on like this...}

#4 mb

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Posted 25 March 2008 - 12:19 AM

Hello ..

SmartFTP is not compatible with the SSH server. This is very likely due to a bug with the server software. We can easily fix if you can provide us with a test account on the SSH server or if we can install the SSH server software on our test system. Without it it won't be possible to write a workaround.

Regards,
Mat

#5 mb

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Posted 25 March 2008 - 02:18 AM

The server software running running on the host seems to be a very old version (3.2) of the SSH server from ssh.com. We have tested SmartFTP with their latest version: SSH Tectia 6.0 and we have found no problems. However since I couldn't find version 3.2 anywhere to download the best would be if you can offer us a test account (for 24h is enough). In this time we will be able to figure out the anomaly of the server and write a workaround for it.

Regards,
Mat