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#1 randypallotta

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Posted 02 November 2007 - 04:19 PM

Hello, I've been having great success with SmartFTP .dll, it's been solid for many months and I've been very satisfied. All of a sudden, my ASP scripts which make calls to the SmartFTP .dll are failing with the following error: Initializing SmartFTP Library
kkLogFile = Connecting...
Connect() failed. Error = 1

I haven't seen this one before. I know it's not a permissions issue with the hosts, because I can connect using the credentials with other FTP software, and this problem is across multiple hosts, not just one.

Your assistance is greatly appreciated.

thanks very much,

Randy Pallotta

#2 mb

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Posted 02 November 2007 - 04:31 PM

Hello ..

You need to purchase a license for the FTP Library:
http://www.smartftp.com/ftplib

Regards,
SmartFTP

#3 randypallotta

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Posted 02 November 2007 - 06:08 PM

Hello, I purchased a license in April 2007. This has been working for several months. I'm pretty sure our license was for longer than six months, is it possible that it wasn't?

thanks

RAndy

#4 randypallotta

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Posted 02 November 2007 - 06:13 PM

i cracked open the license file, and it states that it doesn't expire until May of 2008. So I don't think that's the problem... Do you have any other suggestions?

thanks very much for your help, it's greatly appreciated...

#5 mb

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Posted 02 November 2007 - 06:18 PM

Hello ..

Please add the license key id to your profile in the forum.
Did you buy a license for the FTP Library or the FTP Client?

Thank you
Regards,
SmartFTP

#6 randypallotta

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Posted 02 November 2007 - 06:24 PM

Hello, I've added in the license id to my profile. The license was purchased by my boss, Steve Smith, and is for the Smart FTP Library.

thanks

RAndy

#7 mb

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Posted 02 November 2007 - 06:35 PM

Hello ..

Thank you.

What version of the FTP Library are you using?
Are the sample scripts (Samples\Scripts) working?
Do you call the LoadLicenseKeyData/LoadLicenseKeyFile function?

Regards,
Mat

#8 randypallotta

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Posted 02 November 2007 - 07:15 PM

Hello,

Version: 1.0
and yes, I make the call in all of my files like such: objGlobal.LoadLicenseKeyFile("c:/EDI/SmartFTP FTP Library License Key.txt")


FYI, my code is written in classic ASP.

As far as sample code goes, I get the same error when I try to "Connect" or "list".

thanks



Hello ..

Thank you.

What version of the FTP Library are you using?
Are the sample scripts (Samples\Scripts) working?
Do you call the LoadLicenseKeyData/LoadLicenseKeyFile function?

Regards,
Mat



#9 mb

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Posted 02 November 2007 - 07:21 PM

Please install the latest version and try again.
http://www.smartftp....ftplib/download

Regards,
Mat

#10 randypallotta

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Posted 02 November 2007 - 08:14 PM

Hi Mat,

I did install the latest version, and the same error persists.

thanks for your help,

Randy

#11 mb

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Posted 02 November 2007 - 08:25 PM

Hello ..

Please try the LoadLicenseKeyFile.vbs in the Samples\Scripts folder. Make sure that you change the path to your license key in the vbs script.

Regards,
Mat

#12 randypallotta

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Posted 02 November 2007 - 08:46 PM

Hi Mat,

thanks for your help, as always. That script led me to find the problem, which was a Windows permission that was mysteriously set on the license file...

You guys are the best, we are very happy with your product and your service.

Randy




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