SmartFTP won't start (always crashes) and I want to use it!
Posted 14 October 2007 - 02:56 PM
I've uninstalled/reinstalled several times and I think it has the folder settings saved in the registry so that doesn't help. How can I reset where it looks for initial folders so I might be able to resolve this because I LOVE using SmartFTP but I've had to switch for now, but I want to come back.
Thanks for you guys' help.
Posted 14 October 2007 - 06:23 PM
Delete the registry at:
If you want you can save the registry first (right click on the key -> export) and send it to us for analysis.
Posted 14 October 2007 - 09:05 PM
I have included the registry file here if you guys want to take a look at it.
Posted 15 October 2007 - 03:00 AM
Could you please zip the .reg file and send it to sales at smartftp dot com.
If you have a place to host the file it would even better to avoid email filtering.
Posted 15 October 2007 - 03:10 AM
Posted 27 October 2007 - 08:22 AM
HKEY_CURRENT_USER\Software\SmartFTP\Client 2.0 corrupt 2\Settings\Interface\Local Browser\ShellViewState
Posted 07 November 2007 - 10:06 PM
Posted 07 November 2007 - 11:46 PM
Posted 07 November 2007 - 11:50 PM
Posted 08 November 2007 - 12:37 AM
I've tried installing the latest version but when I install it and click the newly created icon on my desktop it goes through another install process and says it can't find 'SmartFTP.msi'.
I'd like to just uninstall the program, but I have a few ftp addresses that are in my favorites that I would like to keep so I don't have to call people to get the information. Is there a way I can save a file that has that information then uninstall, reinstall and place that file in a folder so that the new installation thinks it already has saved favorites?
Thank you for your help!
Posted 08 November 2007 - 07:01 AM
Posted 08 November 2007 - 07:07 AM
Then install the latest version from:
The favorites will not get lost when uninstall SmartFTP.
Posted 08 November 2007 - 07:29 PM
Thank you for taking the time to help though.
Posted 09 November 2007 - 07:08 PM
I deleted both Client and Client 2.0 using regedit - still no dice. The splash screen comes up but then nothing. I see in the Task Manager that SmartFTP.exe starts up briefly for a second and then vanishes.
This happens once every month or so. I usually uninstall and then reinstall and it works. Just wondering if there is a better alternative. I had been using SmartFTP build 1006 (June 2007) but I see that build 1008 is out. So I guess I'll uninstall my old one and try this new one.
My machine runs Windows 2000 Professional, SP4.