Jump to content


Photo

SmartFTP Crashing upon download


This topic has been archived. This means that you cannot reply to this topic.
7 replies to this topic

#1 rickenbacker

rickenbacker
  • Members
  • 6 posts

Posted 30 August 2011 - 01:38 PM

Hi, just recently smartftp client has been crashing when downloading anything (SmartFTP client has stopped working). I've also noticed it only occurs when using the download button (arrow) in the middle or drag and drop. I can use 'Download' or 'Download To' fine, I can also edit from remote server fine. Uploading is not an issue.

I've tried uninstalling, reinstalling, closing all apps including antivirus etc and reinstalling, to no avail.

Microsoft Windows 7: Service Pack 1 (Build 7601) 64bit
SmartFTP Version: 4.0.1209.0

Any help would be appreciated.

Cheers

Edited by rickenbacker, 30 August 2011 - 01:40 PM.


#2 mb

mb

    Developer

  • Administrators
  • 11521 posts

Posted 30 August 2011 - 01:46 PM

Install the latest version from here:
http://www.smartftp.com/download/

Then post the system information from the menu: Help->About "System Information" dialog.

#3 rickenbacker

rickenbacker
  • Members
  • 6 posts

Posted 09 September 2011 - 04:00 AM

Install the latest version from here:
http://www.smartftp.com/download/

Then post the system information from the menu: Help->About "System Information" dialog.


+- System -----------------------------
Microsoft Windows 7
Service Pack 1 (Build 7601)

CPU Speed : 3392 MHz
Total Memory : 8174 MB
Free Memory : 5449 MB

+- SmartFTP ---------------------------
Version : 4.0.1213.0
Time Stamp : 2011-09-08 18:09:15
Platform : x64
Id : 400092976
Maintenance : 2011-11-20
Days in use : 40

+- Language ---------------------------
en-US

+- Internet Explorer ------------------
Version : 9.0.8112.16421

#4 mb

mb

    Developer

  • Administrators
  • 11521 posts

Posted 09 September 2011 - 07:21 AM

Do you think we can take a look at the problem on your computer? If yes please contact support at smartftp.com and we will send you instructions. Thank you.

#5 rickenbacker

rickenbacker
  • Members
  • 6 posts

Posted 09 September 2011 - 07:31 AM

No worries, have sent of an email to technical support.

Thanks

#6 mb

mb

    Developer

  • Administrators
  • 11521 posts

Posted 09 September 2011 - 07:56 AM

It seems that deleting the registry key as described in this kb article "fixed" the problem:
http://www.smartftp....ings-f2625.html

#7 rickenbacker

rickenbacker
  • Members
  • 6 posts

Posted 17 September 2011 - 01:47 AM

Unfortunately the problem has returned so I'm thinking it coud b due to a 3rd party application, is there a list of know apps that may conflict or cause problems?

Thanks

#8 mb

mb

    Developer

  • Administrators
  • 11521 posts

Posted 17 September 2011 - 02:09 AM

Please contact us by email for another debug session. Thank you.