Knowledge Base

Problem

You get this error message when starting SmartFTP:

The code execution cannot proceed because VCRUNTIME140_1.dll was not found.

Cause

The MSI packages required to uninstall the old version of the Microsoft Visual C++ Runtime are missing. Thus the new version of the Visual C++ Runtime fails to install.

Solution

Manually uninstall the old versions of the Microsoft Visual C++ Runtime:

1. Download and run Microsoft Program Install and Uninstall
2. Click Next
3. Select Uninstalling
4. Select the product Microsoft Visual C++ 2017 X64 Additional Runtime from the list
   If you cannot find this product, look for Microsoft Visual C++ 2015 X64 Additional Runtime instead.
5. Click Next
6. Wait until the Fix tool uninstalls it.
7. Now run the Fix tool from 1. again
8. This time select Microsoft Visual C++ 2017 X64 Minimum Runtime product from the list.
   If you cannot find this product, look for Microsoft Visual C++ 2015 X64 Minimum Runtime instead.
9. Once the uninstall is done, run the SmartFTP setup again.