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Character conversion failed

Problem

Character conversion failed.

HRESULT error: FTPLIB_E_CHARACTERCONVERSION (0x80043151)

Cause

The client received an incorrect character encoding from the server. This can happen if the client expects UTF-8 encoding but the server uses a different encoding (code page).

Solution

  • Go to the Favorite Properties
  • For FTP connections: Go to the FTP property page
    For SFTP connections: Go to the SFTP property page
  • Set the Code Page to correct code page the server uses or use "Current Windows ANSI Code Page"
  • Restart SmartFTP

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